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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid for a premium arrangement. What was delivered was the cheap version. There are less than half of the flowers in the premium as opposed to what was delivered. I forgot why I never used Teleflora for delivering flowers; now I remember because they are a ripoff! Not only did I pay full price (no discount) and was charged $21 for delivery of such a pathetic arrangement. In the picture there were at least 8 purple roses visible; in what was sent, I can see only 2. This is an appalling misrepresentation of your advertising.... read more
Business response:
Hello *******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 50% future discount code to be used within the next 6 months if you wish and also a 40% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deser... read more
The flowers that were delivered were not what I ordered!!
Business response:
Hello *******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/15/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
I decided to get you another chance however if my order isnt delivered this time I will never do business with you again ever!
Business response:
Hello *****, Your order is with a shop and is scheduled for delivery today. I am so sorry you have experienced issues with our business in the past. I have issued you a 50% future discount that was sent to your email address. Thank you, **********************, Teleflora.
My order was placed on time before cut off yet it is being delayed!!!!!
Business response:
Hello ****, We are sorry that the order was delayed. When we received the order it had the incorrect city, state, & zip for the recipient as it had your city, state, & zip. Once we were able to get the address corrected it was too late for a florist to fill for same day. I am showing that your order has been delivered. If you need further assistance please call us at **************. Thank you, **** S Teleflora
FIVE days after I place an arrangement for sympathy flowers I am told they are canceling the order with no reason!!! Shame on you!!!
Business response:
Hello *******,Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund in the amount of $96.32 issued back to your original form of payment within **** business days or by 8/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regards,*****... read more
These flowers need to be delivered today before 5 pm!!They were ordered before 11 am this morning!
Business response:
Hello******,I have reviewed your order and the delivery confirmation shows it was delivered at 3:30 pm. For future reference, please contact us at *********************************************************************** for order issues or status checks so we can assist you in a timely manner. This BBB site is not the right place to make order inquiries as we may not see your post right away.Thank You,**********************
******* looked nothing like the arrangement and size I ordered. Paid for the premium size and it was definitely not even close. Did arrive on the right day though.
Business response:
Hello ***********I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
These flowers need to be delivered today before 5 pm!!They were ordered before 11 am this morning!
Business response:
Hello******,I have reviewed your order and the delivery confirmation shows it was delivered at 3:30 pm. For future reference, please contact us at *********************************************************************** for order issues or status checks so we can assist you in a timely manner. This BBB site is not the right place to make order inquiries as we may not see your post right away.Thank You,**********************
******* looked nothing like the arrangement and size I ordered. Paid for the premium size and it was definitely not even close. Did arrive on the right day though.
Business response:
Hello ***********I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,302 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.