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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My order was placed on time before cut off yet it is being delayed!!!!!
Business response:
Hello ****, We are sorry that the order was delayed. When we received the order it had the incorrect city, state, & zip for the recipient as it had your city, state, & zip. Once we were able to get the address corrected it was too late for a florist to fill for same day. I am showing that your order has been delivered. If you need further assistance please call us at **************. Thank you, **** S Teleflora
FIVE days after I place an arrangement for sympathy flowers I am told they are canceling the order with no reason!!! Shame on you!!!
Business response:
Hello *******,Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund in the amount of $96.32 issued back to your original form of payment within **** business days or by 8/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regards,*****... read more
These flowers need to be delivered today before 5 pm!!They were ordered before 11 am this morning!
Business response:
Hello******,I have reviewed your order and the delivery confirmation shows it was delivered at 3:30 pm. For future reference, please contact us at *********************************************************************** for order issues or status checks so we can assist you in a timely manner. This BBB site is not the right place to make order inquiries as we may not see your post right away.Thank You,**********************
******* looked nothing like the arrangement and size I ordered. Paid for the premium size and it was definitely not even close. Did arrive on the right day though.
Business response:
Hello ***********I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
These flowers need to be delivered today before 5 pm!!They were ordered before 11 am this morning!
Business response:
Hello******,I have reviewed your order and the delivery confirmation shows it was delivered at 3:30 pm. For future reference, please contact us at *********************************************************************** for order issues or status checks so we can assist you in a timely manner. This BBB site is not the right place to make order inquiries as we may not see your post right away.Thank You,**********************
******* looked nothing like the arrangement and size I ordered. Paid for the premium size and it was definitely not even close. Did arrive on the right day though.
Business response:
Hello ***********I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
The flowers I ordered were NOT the flowers that were delivered!
Business response:
Hello, **********;I am sorry to hear that you had this experience. I have taken the refund that was issued to 100%. Your replacement order is still being delivered on 8/2/2023.If you have any further questions you may call us at **************. Thank you, ********** Teleflora
Extremely disappointed. I double upgraded to the premium bouquet and the flowers delivered were less than the standard bouquet option, did not come in the vase that was purchased and 100% wilted when arrived. I contacted customer service and provided photos of the flowers from the moment of delivery and what they looked like in less 24 hours ( all flowers were dead) I paid $100.00 to send this beautiful bouquet to my daughters job for a special birthday and was so embarrassed of what was delivered. When I contacted customer ... read more
Business response:
Hello ******,I am truly sorry your arrangement was not to value and quality. I have issued a full refund in the amount of $99.85. Please allow 2 to 10 days or until 08/15/23 to receive the refund. Again, I do apologize, and if you need anything further call us at ************** or email us at ***********************************************************************.Best regards,********** Teleflora
Previous experience has been mediocre but they have some unique items so I keep coming back. I feel some of the extra service charges are a rip-off but everything is expensive nowadays and people need to make a living so I should just shut up about that. Unless the flowers are for myself, I really never know what the condition of the arrangement is at the time of the delivery. I receive a thank you from the recipient, but I usually have to ask "are the blooms fresh, send me a foto of the arrangement, etc". That interaction t... read more
Business response:
Hello *****,Thank you for the constructive feedback. Since our florists own their own shops we really cannot require them to take a photo of the item they deliver. Hopefully, someday they can figure out a way to implement this into our system. If you need any assistance please give us a call at ************** or email us at ***********************************************************************.Best regards,********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.