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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid for same day delivery in the morning. The flowers did not get delivered. When I called to asked why I was told the flower shop wasn't open open on Sunday. I don't understand why the website allowed me to choose same day delivery. Next time I will just call a local florist.
Business response:
Hello *****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 50% refund of your order. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. Kindest regards, **********************, Teleflora
Will not use Teleflora again. Paid for delivery on Saturday. Was not delivered. Utilized the online chat to find out why. First could not find my order with my order number. Then when found I asked why flowers were not delivered on Saturday as paid for and was told shops are closed on weekends ?? Not a reliable company.
Business response:
Hello ******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 40% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserv... read more
I've used Teleflora in the past and I'm usually satisfied, but today, for the second time, I accessed a message for the code to use my points, and I got a spam pop-up that locked my computer. The email message says I have 170 points, but when I tried to access them all kinds of alarms went off and the spam message tried to take over my computer. It upsets me that after spending more than $100 last month on a plant for my brother-in-law's funeral, I have no access to the points I supposedly earned. I went ahead and ordered th... read more
Not sure why i gave you guys another chance. I hope you don't s**** this one up too.
Trash customer service. The flowers looked like they were picked after they died. Paid for rush delivery but it didn't happen. First time using them and they've already lost a customer
Business response:
Hello *****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 50% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve... read more
My Thank You arrangement order arrived and didn't even look close to what I ordered. While I understood that the arrangement may look slightly different based on flower availability, it wasn't even close and the flowers used weren't close to the picture and I now doubt the value was the same. Very few roses when the original had quite a few. The design was very basic and wasn't nearly as eye catching as the one I ordered. I won't order from here ever again!!
Business response:
Hello ***,I am so sorry your arrangement was totally different and not as eye catching as the one you chose. I issued a partial refund for the recent experience you had with our company. I also issued a future discount in hopes that you will give us the chance to give you the service you deserve. If you have any further concerns please contact us directly. Best Regards,****************** Teleflora
My Order was canceled until the day of service didn't get what I ordered on the day of services very poor service for the money spent ??
Very disappointed. The flower arrangement was not even close of what I ordered. Didnt have roses, had carnations.
Business response:
<p>Hello*******,</p><p>I am so sorry that you were disappointed in the birthday bouquet that was delivered to *******************************. There should have been some roses in the deluxe arrangement. I reviewed your order, and a partial 50% refund has been applied to your original form of payment. Please allow **** business days for your credit card to make the funds available to you or by 7/13/2023.</p><p>A 50% future discount code has also been issued to you. You will receive a separate email with the 50% off code. A c... read more
I paid an extra $15.00 to have my order by 1:00 pm and have not yet received it. I am not happy.A refund is expected.
Business response:
Hello *****, I'm so sorry for the experience you had with the company. I see that the situation has been resolved. If it has been resolved to your satisfaction, we would like to hear your feedback. And also, an increase rating from your initial review.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.