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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No stars. Horrible. Florist in ****** ** was dishonest. Arrangement (not same day) was delivered after the designated time. Plus and most importantly the arrangement was NOTHING like the arrangement I chose off of their own website. Terrible. What a disappointment. And embarrassing for the purpose intended. (Funeral) Teleflora is refusing to return monies.
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry you were not happy with what was delivered. Customer satisfaction is our #1 goal. I do see you were issued a full refund on the order on 07/19/23. Please allow 2 to 10 business days or by 08/04/23 for that refund to show up. Also, if you need anything further please reach out to us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
No stars. Horrible. Florist in ****** ** was dishonest. Arrangement (not same day) was delivered after the designated time. Plus and most importantly the arrangement was NOTHING like the arrangement I chose off of their own website. Terrible. What a disappointment. And embarrassing for the purpose intended. (Funeral) Teleflora is refusing to return monies.
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry you were not happy with what was delivered. Customer satisfaction is our #1 goal. I do see you were issued a full refund on the order on 07/19/23. Please allow 2 to 10 business days or by 08/04/23 for that refund to show up. Also, if you need anything further please reach out to us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Ordered two flower arrangement for a funeral service and it was cancelled due to the order being suspicious- telling me to call if I wanted to place the order again. What does that even mean?! If my credit card company is not calling me, why are you cancelling a confirmed order!?! I had to make a rush order at midnight through another company the day of the funeral and might have missed it altogether if I wasnt checking email. Horrible horrible customer service at an already difficult time!!
Business response:
Hello Na. I am so very sorry for the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. We have strict security features in place and apologize for your experience. I do hope that you will give us the opportunity to provide you with the excellent service in the future that you deserve. We look forward to serving your future floral needs. Kindest regards,
Not great. I ordered flowers and fruit for a loss of a family member and was informed at 2pm on the day of delivery it wouldn't be delivered. Teleflora's vendor canceled the order, but Teleflora didn't inform me until it was too late to make other arrangements. The supervisor did issue a small credit but that really doesn't change the poor situation. I will be very hard-pressed to use Teleflora again.
Business response:
Hello *******. I am so very sorry for the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I apologize that we fell short on this one. I see that a 100% refund was issued back to you. If this issue was resolved to your satisfaction, we would love that feedback as well as an increased rating from your initial review. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. Kindest regards,
I cant give a response dont know if they followed through with my change of delivery
Arrangement was pretty but NOT what I ordered. ****, which was supposed to be a cute blue pitcher (something that would actually be a keepsake), was a clear blue glass tube and was not anywhere close to what I selected. The flowers are pretty, but not anywhere close to my selection. And definitely NOT worth $110!!! Terrible experience. I was taken advantage of by nice photography and a promise of on time delivery. Never again. I do not blame the local florist, I blame Teleflora.
Deliver it! Ive used your service 50or more times but you are failing. If you cant deliver to her location say so.
Business response:
Hello ****,I have reviewed your order and can confirm your refund was issued on 07/17. You should see a refund in the amount of $98.41 issued back to your original form of payment within **** business days or by 07/31/2023.It has been my pleasure to assist you and we look forward to serving your floral needs in the future. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **************** Teleflora
Four calls to try and correct. Communication is 0!!! Do not order from this place!! HORRIBLE!!!! Do your homework!!!!
Ordered flowers to be deliverred same day. DID NOT HAPPEN. Very unhappy. Have been trying for past 24 hours to get udate information with NO response to my inquiry. Will not use this service again,
Business response:
Dear ******,Thank you for contacting Teleflora regarding the service you received. We apologize the flowers were not delivered on the day requested. I do see you emailed ** and requested the order to be cancelled and you be refunded in full. The full refund was processed on 7/13/2023. You should see the credit posted to your original form of payment 2 to 10 business days or no later than 7/27/23. It was a pleasure to assist you. Best Wishes, ****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.