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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was relatively easy to order. The delivery was punctual. The price was pretty high. What I ordered was nothing like what was delivered. The flowers that were delivered were pretty (the recipient sent a photo along with a thank you), but it wasn't at all like what I ordered.
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry your recipient did not get the correct product. I have issued you a 50% refund in the amount of $35.29 and a 50% off future discount code. You can expect your refund in 2 to 10 business days or by 08/09/23. The 50% off code is good for 6 months. If you need anything further please reach out to us at ************** or email us at ************************************************************************ Again, I do apologize for the mix-up and I am glad your recipient loved it any... read more
Slightly disappointed that the service fees have increased in the manner in which they have. Teleflora has been my go to service provider for nearly 20 years now but with slow delivery times, delayed updates and fees in excess of $21 I will likely take my business elsewhere.
Absolutely disappointed in every way. Barely any communication about my order. I paid extra to have it delivered same day and now, just before 8:00pm I get an email saying they wont be delivering it because of weather I live in ***** and it is completely clear, with no bad weather in sight. I could have used another service and now its too late.
Business response:
Hello *********, I am sorry that you had this experience. I reviewed your order and saw that it was already canceled per your request and a full refund was issued. I did issue you a 50% future discount code for a future order. We would like the opportunity to make this right. If you need any assistance you may call us at **************. Thank you, ********** Teleflora
Ordered and paid the additional fee of $15 to have delivered by 1pm. No delivery by 1, no delivery at all, still waiting.
Business response:
Hello *******************, I am terribly sorry for the experience you have had with our company. Upon checking I see the early delivery fee was refunded back to the original form of payment today, I show the delivering shop confirms this delivery was made on Saturday morning, I apologize for the inconvenience this may have caused you. I have issued another order at no additional cost in hopes that you will give us another chance to give you the service you deserve. If you have any further concerns, please contact us directly... read more
I dont know what to think. I placed an order at 8 a.m. this morning and agreed to pay extra to have it delivered by 1 p,m, It is now 9 pm and the order has never been delivered. Terrible service. Last time I will ever order from you!
Business response:
Hello ******, I apologize that your order was not delivered, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/13/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
Order did not arrive. It said it was hand delivered. I have requested a refund and better get it !! Not impressed at all.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry your order never arrived. I do see that we did issue a full refund on 07/22/23 in the amount of $86.93. You should expect that refund in 2 to 10 business days or by 08/07/23. If you require any more assistance please call us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I picked the daily special as I wanted delivery same day but disappointed that there was no spot to provide preferences, even it they couldn't be honoured. Also disappointed as it doesn't seem that the order went to mmy nearest Teleflora florist. I used Teleflora as I can't go out right now, but since I now know that my local florist has an on-line order capability I will probably use them in the future.
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry you had issues with ordering. The next time you order please add into the special instructions section any such request. If you need any further help please call us at ************** or email us at operationsupport.com. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Your discounts never work, and you failed to give me credit last time when the stuffed animal was not delivered with the flowers. Also, you should be up front with your hidden fees ($21 extra dollars for nothing but greed).
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry you were having issues with your promotional codes. I do see that you did get a $14.00 discount on your order and our fees are going to pay the delivery drivers that deliver the beautiful arrangements to your recipients. If you need any further help please call us at ************** or email us at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>**********Teleflora</p>
I ordered two bouquets for delivery to two homes. One met the expectation. The other was not only fewer flowers but not even the same as ordered. VERY DISAPPOINTED! I understand exceptions are needed sometimes but this wasn't even close to the same size or quality ?? A $20 credit compensates for less flowers but does not address the recipients reaction to such a shabby bouquet.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.