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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered flowers for my cousin who was recuperating from back surgery, but the flowers were never delivered!They were supposed to deliver the flowers on August 10th.No flowers, yet my husband said he was billed for them.
Business response:
Hello*********, I am sorry that we were unable to deliver your order. When I reviewed your order I saw that it was canceled as we do not have a florist that could deliver to your requested location. A full refund was issued on the order, and an email was sent to your address provided on the order. We would be glad to speak to you if you have any further questions regarding this. You may call us at **************. Thank you, ********** Teleflora
Very disappointed. I ordered a bouquet with red ****************** I got red carnations, no gladiolas and a much smaller arrangement than what I paid for. I contacted the florist that sent the arrangement and they said that they contacted TELAFLORA to let them know that they did not have the roses or gladiolas for this arrangement, they were told to just fill the order with flowers of the same color. No one notified me to change my order.
Business response:
Hello *****,Please accept our apologies for the inconvenience this has caused. I have reviewed your order and noticed there was a 30% refund issued on your order already. I have upped your refund to 50% of your order total. A refund of $25.38 has also been issued back to your original form of payment along with the previous amount issued. Please allow **** business days for this to show on your billing statement or by 08/29/2023. Best regards, ****************
Allow to copy and paste card account info for billing. Less typo error.
Extremely annoyed! The sympathy bouquet looks nothing like what I ordered! Im glad my friend send me a picture of what she received! Ill never order with Teleflora again! They charge way to much for this pitiful quality.
Business response:
Hello ******,I am incredibly sorry that you were dissatisfied with the order that was sent to your recipient. We definitely dropped the ball. I issued you a refund and a future discount code. I sent an email to the email address provided on your order with details. I hope that you will give us a chance in the near future to give you the service you deserve. Please reach out to us directly if there is anything else we can do. Kindest Regards,****************** Teleflora
The delivery was not the Exotic ****** which was supposed to be the Deluxe version with Bird of Paradise. This has sunflowers NOT Bird of Paradise
Business response:
Hello ***,I am so sorry that sunflowers were sent instead of Birds of Paradise. I reviewed your order and see you were given a refund. I also see a future discount code was issued on your order. Again, I do apologize and I hope that you will give us a chance to give you the service you deserve in the future. Kindest Regards,****************** Teleflora
I ordered the flowers on hopes I could surprise a friend. I spent $100 thinking that the would definitely deliver the flowers on the 8/10/23 as promised they did not and I had to buy flowers and deliver them myself Very disappointed ??
Business response:
Hello *****,I am so sorry that your order wasn't delivered, we were not aware of this situation. I have reviewed your order and there is delivery confirmation; not sure why the recipient didn't receive their flowers. My apologies that this happened to your order!A full refund of $95.92 has been applied to your original form of payment. Please allow After Pay **** business days to process this refund or by 8/25/2023.Best Regards,**********************
Its irresponsibly presumptuous to request a review before you make good on your end. So the company promptly charged me but has yet to deliver and asking for reviews already which doesnt exactly inspire confidence.
Business response:
Hello ******,I am so sorry that we sent out the request for a review so soon after your order was placed. I am showing that your order was delivered on 08/11 at 4:10pm. I hope the flowers were great and I do appreciate your review. Again I do apologize for the early review request. Best Regards, ****************** Teleflora
Im already aggravated that you are sending me a survey before the delivery has been made! I was disappointed with the only other time I used this company but am trying to give another chance as I am sending the flowers out of the state I live in. I have know way to rate this service until it is completed.
Business response:
Hello *****,I am truly sorry you are aggravated by us. I do hope your delivery goes smoothly. If you need anything please reach out to ************** or email us at ***********************************************************************.Best regards,********** Teleflora
Im still waiting for my order confirmation. I placed the order a day ago. Waiting to see how is the quality of Telefloras customer service.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.