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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not impressed at all. I placed an order only to find out later the next day they didnt have anything. Its 2023. Cant believe the website cant figure that out!!!!!!!!!!! But they were happy to advertise with Groupon so I cant get all of my money back. Thats CRAP!!!
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry you had issues with ordering. You can reach out to Groupon for a refund or you can use the Groupon on a future order. If you need any assistance please call us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I will be firm, far, and final. The store 100% does not deliver products as advertised. I paid for a stand-up flower arrangement and it was for a funeral. Giant mistake! I was absolutely mortified by the flower arrangement that arrived. I could literally put the entirety of the flower arrangement under my coat. The price and website interface encourages confidence, but I am telling you stay away-this is a scam! The measurements of the total size come up short (as per the measurements listed on their website) and then you are... read more
Business response:
Dear ****, I do apologize for any inconvenience you may have experienced. Despite my best efforts I have been unable to locate the order in which you are referring to. If you don't mind contacting us at **************, we will be happy to assist you with this matter. Kindest Regards,
The bouche didn't look at all like in the picture. There were a few types of greenary in the picture, but the actual Bouche had only one type: ***** The flowers should have been 3 types at least, but in real life it was only 2 types of flowers. I chose the deluxe size, but the bouche was small with a few flowers and cheap greenary. The pictures they have on the web are very misleading.
Business response:
Hello *******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short this time. I have issued you a 30% future discount code to be used within the next 6 months, if you wish. I have also refunded 30% of the order total. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excel... read more
Flowers were supposed to be delivered the day before the funeral services. Didn't arrived called customer service and was told the florist was going to deliver the arrangement the day of the service, which started at 3pm, it is now 4:20pm, I am at the service but my arrangement is not. Called customer service and can't get a real person on the phone.
Business response:
Hello ********, I do apologize that your order did not get delivered for the services. I have issued a full refund and we are sending a complimentary order to the families home address. Please allow **** business days for the refund to appear back on your form of payment. We value you as a customer and hope to serve you in the future. Thanks, ******************, Teleflora
I order from teleflora a lot but will be considering changing that. Multiple times a discount code I wanted to use (that I got from loyalty points) wont work. Ill have to chat with customer see ice and am usually told I then need to call to place my order. Other websites dont have this issue. Ive also have had delivery issues with items not being delivered same day or on the wrong day.
Business response:
Hello ***, I am very sorry to hear of the issues you have had with our website and discount codes. We are currently researching this issue. I have called and left a voicemail for you to give us a call at ************** to resolve any delivery issues you may have had with past orders. We value you as a customer and hope to service you in the future. Thanks, ******************, Teleflora
What a horrid company. Avoid at all costs. They take your money and run -- ordered flowers for next day delivery to a funeral home. Paid extra $15 for "before 1pm delivery" -- they never delivered the flowers. Funeral is over and I'm left holding the bag for $100 bouquet. You should be ashamed and embarrased. This company commits robbery and gets away with it. RUN - do not walk away.
Business response:
Hello ****, I am very sorry that your order never arrived. We have issued a full refund back to your form of payment. Please allow **** business days for you see this refund. We value you as a customer and hope to serve you in the future. Thanks, ******************, Teleflora
I do not know yet about the quality of the flowers I ordered, but I am very frustrated by the supposed tracking. I ordered a funeral arrangement. Following the tracking, the furthest it appeared the flowers had made it was "at the florist". The only way I knew they had been delivered was by texting my son, at his father-in-law's wake, to see if they had arrived. This should not have happened!!!
Business response:
Hello ******. I am so very sorry that the tracking wasn't working correctly for you. Please accept our apology and a 30% refund for the inconvenience and confusion. Our goal is to provide excellent service to all our customers and I am so very sorry that we fell short on this one. If this issue has been resolved to your satisfaction, we would love that feedback as well as an increased rating from your initial review. We look forward to serving your future floral needs.Kindest regards,************** Teleflora
Not as pictured. Not happy with all the carnations. Extremely disappointed.
Business response:
Hello ****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve.... read more
The florist you sent my order through used some older roses that were losing all their pedals immediately. I've tried to contact them but have gotten no answer to my calls. Very disappointed with the life of the roses. The figurine was beautiful. Wish the flowers had at least made it through the funeral service.
Business response:
Hello ******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserv... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.