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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These flowers need to be delivered today before 5 pm!!They were ordered before 11 am this morning!
Business response:
<p>Hello******,</p><p>I have reviewed your order and the delivery confirmation shows it was delivered at 3:30 pm. For future reference, please contact us at *********************************************************************** for order issues or status checks so we can assist you in a timely manner. This BBB site is not the right place to make order inquiries as we may not see your post right away.</p><p></p><p>Thank You,</p><p>**********************<span style="white-space:pre"></span></p>
******* looked nothing like the arrangement and size I ordered. Paid for the premium size and it was definitely not even close. Did arrive on the right day though.
Business response:
Hello ***********I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
These flowers need to be delivered today before 5 pm!!They were ordered before 11 am this morning!
Business response:
<p>Hello******,</p><p>I have reviewed your order and the delivery confirmation shows it was delivered at 3:30 pm. For future reference, please contact us at *********************************************************************** for order issues or status checks so we can assist you in a timely manner. This BBB site is not the right place to make order inquiries as we may not see your post right away.</p><p></p><p>Thank You,</p><p>**********************<span style="white-space:pre"></span></p>
******* looked nothing like the arrangement and size I ordered. Paid for the premium size and it was definitely not even close. Did arrive on the right day though.
Business response:
Hello ***********I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
The flowers I ordered were NOT the flowers that were delivered!
Business response:
<p>Hello, **********;</p><p>I am sorry to hear that you had this experience. I have taken the refund that was issued to 100%. Your replacement order is still being delivered on 8/2/2023.If you have any further questions you may call us at **************. Thank you, ********** Teleflora</p>
Extremely disappointed. I double upgraded to the premium bouquet and the flowers delivered were less than the standard bouquet option, did not come in the vase that was purchased and 100% wilted when arrived. I contacted customer service and provided photos of the flowers from the moment of delivery and what they looked like in less 24 hours ( all flowers were dead) I paid $100.00 to send this beautiful bouquet to my daughters job for a special birthday and was so embarrassed of what was delivered. When I contacted customer ... read more
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry your arrangement was not to value and quality. I have issued a full refund in the amount of $99.85. Please allow 2 to 10 days or until 08/15/23 to receive the refund. Again, I do apologize, and if you need anything further call us at ************** or email us at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Previous experience has been mediocre but they have some unique items so I keep coming back. I feel some of the extra service charges are a rip-off but everything is expensive nowadays and people need to make a living so I should just shut up about that. Unless the flowers are for myself, I really never know what the condition of the arrangement is at the time of the delivery. I receive a thank you from the recipient, but I usually have to ask "are the blooms fresh, send me a foto of the arrangement, etc". That interaction t... read more
Business response:
<p>Hello *****,</p><p></p><p>Thank you for the constructive feedback. Since our florists own their own shops we really cannot require them to take a photo of the item they deliver. Hopefully, someday they can figure out a way to implement this into our system. If you need any assistance please give us a call at ************** or email us at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Not the same value as what was pictured. The arrangement received had significantly less flowers. It was also sloppy and mishaped. I am extremely disappointed.
Business response:
Hello ********We are truly sorry you were dissatisfied with the floral arrangement. We we would welcome the opportunity to speak to you in order to resolve your concerns. You may reach out to us at ************** and one of our agents will be more than happy to assist you.************ Teleflora
I Can't give a review until I receive the order.
Business response:
<p>Hello ******,</p><p></p><p>I hope that your order goes well and you can leave a good review for us. If you need anything please reach out to us at ************** or email us at ************************************************************************ We look forward to serving your floral needs.</p><p></p><p>Best regards,</p><p>********** Teleflora</p>
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.