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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not great. I ordered flowers and fruit for a loss of a family member and was informed at 2pm on the day of delivery it wouldn't be delivered. Teleflora's vendor canceled the order, but Teleflora didn't inform me until it was too late to make other arrangements. The supervisor did issue a small credit but that really doesn't change the poor situation. I will be very hard-pressed to use Teleflora again.
Business response:
Hello *******. I am so very sorry for the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I apologize that we fell short on this one. I see that a 100% refund was issued back to you. If this issue was resolved to your satisfaction, we would love that feedback as well as an increased rating from your initial review. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. Kindest regards,
I cant give a response dont know if they followed through with my change of delivery
Arrangement was pretty but NOT what I ordered. ****, which was supposed to be a cute blue pitcher (something that would actually be a keepsake), was a clear blue glass tube and was not anywhere close to what I selected. The flowers are pretty, but not anywhere close to my selection. And definitely NOT worth $110!!! Terrible experience. I was taken advantage of by nice photography and a promise of on time delivery. Never again. I do not blame the local florist, I blame Teleflora.
Deliver it! Ive used your service 50or more times but you are failing. If you cant deliver to her location say so.
Business response:
Hello ****,I have reviewed your order and can confirm your refund was issued on 07/17. You should see a refund in the amount of $98.41 issued back to your original form of payment within **** business days or by 07/31/2023.It has been my pleasure to assist you and we look forward to serving your floral needs in the future. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **************** Teleflora
Four calls to try and correct. Communication is 0!!! Do not order from this place!! HORRIBLE!!!! Do your homework!!!!
Ordered flowers to be deliverred same day. DID NOT HAPPEN. Very unhappy. Have been trying for past 24 hours to get udate information with NO response to my inquiry. Will not use this service again,
Business response:
Dear ******,Thank you for contacting Teleflora regarding the service you received. We apologize the flowers were not delivered on the day requested. I do see you emailed ** and requested the order to be cancelled and you be refunded in full. The full refund was processed on 7/13/2023. You should see the credit posted to your original form of payment 2 to 10 business days or no later than 7/27/23. It was a pleasure to assist you. Best Wishes, ****** Teleflora
My daughter in laws birthday is today. I used this company because it was supposed to be delivered today! They failed!
Business response:
Hello *****. I am truly sorry about the experience you have had with our company. Our goal is to provide excellent service to our customers and I'm so very sorry that we fell short on this one. We welcome the opportunity to speak with you about this order. You may call us at ************** so that we may discuss and resolve this issue with you. If the issue has been resolved to your satisfaction, we would love that feedback as well as an increased rating from your initial review. Kindest regards, ************** Teleflora
I was not notified if my order was delivered. I have no idea if it was delivered and I dont want to ask because they were sympathy for a death.
Business response:
Hello *****. I am so very sorry for the experience you have had with our company. Our goal is to provide excellent service to all our customers and I am so truly sorry that we fell short on this one. The delivering florist has sent us a delivery confirmation that the order was delivered on 07/09/23. I apologize for the delivery confirmation delay. We welcome the opportunity to speak with you to discuss and resolve this issue. Our phone number is **************. If this issue has been resolved to your satisfaction, we would l... read more
Flowers were not at all as pictured and some were wilted and nearly dead. Total rip-off!!
Business response:
<p>Hello ****,</p><p></p><p>I am truly sorry your order was so disappointing. I have issued you a full refund in the amount of $97.96. Please allow 2 to 10 business days for this refund to appear or by 07/27/2023. Again, I do apologize. If you need anything further please reach out to ************** or email us at ***********************************************************************</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora<span style="white-space:pre"></span></p>
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.