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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Flowers were supposed to be delivered the day before the funeral services. Didn't arrived called customer service and was told the florist was going to deliver the arrangement the day of the service, which started at 3pm, it is now 4:20pm, I am at the service but my arrangement is not. Called customer service and can't get a real person on the phone.
Business response:
Hello ********, I do apologize that your order did not get delivered for the services. I have issued a full refund and we are sending a complimentary order to the families home address. Please allow **** business days for the refund to appear back on your form of payment. We value you as a customer and hope to serve you in the future. Thanks, ******************, Teleflora
I order from teleflora a lot but will be considering changing that. Multiple times a discount code I wanted to use (that I got from loyalty points) wont work. Ill have to chat with customer see ice and am usually told I then need to call to place my order. Other websites dont have this issue. Ive also have had delivery issues with items not being delivered same day or on the wrong day.
Business response:
Hello ***, I am very sorry to hear of the issues you have had with our website and discount codes. We are currently researching this issue. I have called and left a voicemail for you to give us a call at ************** to resolve any delivery issues you may have had with past orders. We value you as a customer and hope to service you in the future. Thanks, ******************, Teleflora
What a horrid company. Avoid at all costs. They take your money and run -- ordered flowers for next day delivery to a funeral home. Paid extra $15 for "before 1pm delivery" -- they never delivered the flowers. Funeral is over and I'm left holding the bag for $100 bouquet. You should be ashamed and embarrased. This company commits robbery and gets away with it. RUN - do not walk away.
Business response:
Hello ****, I am very sorry that your order never arrived. We have issued a full refund back to your form of payment. Please allow **** business days for you see this refund. We value you as a customer and hope to serve you in the future. Thanks, ******************, Teleflora
I do not know yet about the quality of the flowers I ordered, but I am very frustrated by the supposed tracking. I ordered a funeral arrangement. Following the tracking, the furthest it appeared the flowers had made it was "at the florist". The only way I knew they had been delivered was by texting my son, at his father-in-law's wake, to see if they had arrived. This should not have happened!!!
Business response:
Hello ******. I am so very sorry that the tracking wasn't working correctly for you. Please accept our apology and a 30% refund for the inconvenience and confusion. Our goal is to provide excellent service to all our customers and I am so very sorry that we fell short on this one. If this issue has been resolved to your satisfaction, we would love that feedback as well as an increased rating from your initial review. We look forward to serving your future floral needs.Kindest regards,************** Teleflora
Not as pictured. Not happy with all the carnations. Extremely disappointed.
Business response:
Hello ****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve.... read more
The florist you sent my order through used some older roses that were losing all their pedals immediately. I've tried to contact them but have gotten no answer to my calls. Very disappointed with the life of the roses. The figurine was beautiful. Wish the flowers had at least made it through the funeral service.
Business response:
Hello ******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserv... read more
It was relatively easy to order. The delivery was punctual. The price was pretty high. What I ordered was nothing like what was delivered. The flowers that were delivered were pretty (the recipient sent a photo along with a thank you), but it wasn't at all like what I ordered.
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry your recipient did not get the correct product. I have issued you a 50% refund in the amount of $35.29 and a 50% off future discount code. You can expect your refund in 2 to 10 business days or by 08/09/23. The 50% off code is good for 6 months. If you need anything further please reach out to us at ************** or email us at ************************************************************************ Again, I do apologize for the mix-up and I am glad your recipient loved it any... read more
Slightly disappointed that the service fees have increased in the manner in which they have. Teleflora has been my go to service provider for nearly 20 years now but with slow delivery times, delayed updates and fees in excess of $21 I will likely take my business elsewhere.
Absolutely disappointed in every way. Barely any communication about my order. I paid extra to have it delivered same day and now, just before 8:00pm I get an email saying they wont be delivering it because of weather I live in ***** and it is completely clear, with no bad weather in sight. I could have used another service and now its too late.
Business response:
Hello *********, I am sorry that you had this experience. I reviewed your order and saw that it was already canceled per your request and a full refund was issued. I did issue you a 50% future discount code for a future order. We would like the opportunity to make this right. If you need any assistance you may call us at **************. Thank you, ********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.