This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recipient ************************* did not receive and they said they were delivered
Business response:
<p>Hello ****,</p><p></p><p>I am truly sorry your order was not delivered. I have placed the order on non-delivery complaint. Please allow our R&R team time to investigate what happened. You should hear something back in 24 to 48 hrs. Please contact us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Not very happy. First off I asked for them to be delivered when I knew the birthday recipient would be home. It came 2 hours early and was left on the doorstep. I ordered flowers with a balloon and a box of chocolates. I got flowers and a bag of carmels. This person hates carmels and the balloon was not included. I get that the flowers may not be the same as the ones ordered, which they werent, but come on. They are beautiful but the rest is s**tty service. I will never use this service again.
Business response:
Hello ***, I am sorry that you had this experience. After reviewing your order I do not see that there was ever a balloon on the order when it came in to us. I do see the chocolates on the order. I have issued a refund for the cost of that item along with issuing a future discount promo code to you for a future order. I have sent emails to you for both. If there is anything else we can do to help with this matter please call us at **************. Thank you, ********** Teleflora
Extremely disappointed. The delivered item was not what I ordered and appears to be a poor substitute. What a rip-off. I will not be ordering from Teleflora again and will encourage others not to order from them. Zero stars.
Business response:
<p>Hello ******,</p><p></p><p>I am extremely sorry for your disappointment with what was delivered. I have refunded you in the amount of $96.21. Please allow 2 to 10 business days or by 8/21/23 for the refund. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
If you care enough to send flowers, use another service. I placed an order to have flowers delivered to a funeral home on behalf of my husband and I and ten other couples. Our dear friend retired out of state, and we could not be there for his service but we wanted his widow to know that we were with her in spirit. I called Teleflora a day before the visitation to confirm that the arrangement would arrive on time, AND used Teleflora's automated service on the day of the visitation to confirm that the arrangement was in route... read more
Business response:
<p>Hello *****,</p><p></p><p>I am so sorry this happened. I do see the cancalation was processed on 7/31. If you need anything further please reach out to ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I paid for a premium arrangement. What was delivered was the cheap version. There are less than half of the flowers in the premium as opposed to what was delivered. I forgot why I never used Teleflora for delivering flowers; now I remember because they are a ripoff! Not only did I pay full price (no discount) and was charged $21 for delivery of such a pathetic arrangement. In the picture there were at least 8 purple roses visible; in what was sent, I can see only 2. This is an appalling misrepresentation of your advertising.... read more
Business response:
Hello *******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 50% future discount code to be used within the next 6 months if you wish and also a 40% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deser... read more
The flowers that were delivered were not what I ordered!!
Business response:
Hello *******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/15/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
I decided to get you another chance however if my order isnt delivered this time I will never do business with you again ever!
Business response:
Hello *****, Your order is with a shop and is scheduled for delivery today. I am so sorry you have experienced issues with our business in the past. I have issued you a 50% future discount that was sent to your email address. Thank you, **********************, Teleflora.
My order was placed on time before cut off yet it is being delayed!!!!!
Business response:
Hello ****, We are sorry that the order was delayed. When we received the order it had the incorrect city, state, & zip for the recipient as it had your city, state, & zip. Once we were able to get the address corrected it was too late for a florist to fill for same day. I am showing that your order has been delivered. If you need further assistance please call us at **************. Thank you, **** S Teleflora
FIVE days after I place an arrangement for sympathy flowers I am told they are canceling the order with no reason!!! Shame on you!!!
Business response:
Hello *******,Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund in the amount of $96.32 issued back to your original form of payment within **** business days or by 8/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regards,*****... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.