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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I made a ($95. total) purchase to buy a bouquet I saw pictured online at teleflora.com, because I wanted something beautiful for my son and daughter-in-law for the birth of their first child. A variance in floral COLOR would not have been a problem, especially since I had requested pink alstroemeria, instead of white alstroemeria and a more pink looking bouquet for a new baby girl. Neither the original bouquet or the do-over was even close to the bouquet I expected to receive, the one PICTURED. The first one had the correct ... read more
Business response:
Hello *******,I am truly sorry we did not get your order right. I have issued you a full refund in the amount of $95.01. Please allow 2 to 10 business days for that refund or by 09/12/2023. If you need any further assistance please call us at ************** or email ************************************************************************ Again, I do apologize.Best regards,********** Teleflora
canceled my order and my sister didnt get her birthday flowers. not happy with them.
Business response:
Hello *****,I am truly sorry for your experience with Teleflora.We are usually able to provide great coverage across the US and ******, but regretfully we were unable to fulfill your order within our network of florists. We are sorry for any inconvenience this may have caused. I have sent you a 40% off promo code to the email address on the order. I hope you give us another chance to serve your future floral needs. Again, I do apologize.Best regards,********** Teleflora
canceled my order and my sister didnt get her birthday flowers. not happy with them.
Business response:
Hello *****,I am truly sorry for your experience with Teleflora.We are usually able to provide great coverage across the US and ******, but regretfully we were unable to fulfill your order within our network of florists. We are sorry for any inconvenience this may have caused. I have sent you a 40% off promo code to the email address on the order. I hope you give us another chance to serve your future floral needs. Again, I do apologize.Best regards,********** Teleflora
Ordered Birthday ************ - Deluxe for friend to be delivered today. Contained balloon in photograph shown. Displayed flowers were beautiful and vibrant. Was delivered without balloon with a different designation of flowers that weren't as colorful. Disappointed.
Business response:
Hello ***************I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in full issued back to your original form of payment within **** business days or by 09/12/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
If I could give them a zero I would. The flowers that arrived is not the bouquet I ordered. They promised same day delivery and it didn't get delivered the day I needed it. For the price it was not worth it.
Business response:
Hello *****. I am so very sorry about the experience you had with our company. Our goal is to provide excellent service to all of our customers and I'm so very sorry that we fell through on this one. I have issued you a full refund for all of the inconvenience this has caused you. Please allow **** business days to receive your refund back onto your original form of payment. If this issue has been resolved to your satisfaction, we would love that feedback as well and hopefully increase your opinion and rating for us. We welc... read more
Arrived as scheduled, however, it was not what I ordered. Very disappointed
Business response:
Hello *******,I am truly sorry the order was incorrect. I have issued you a full refund in the amount of $66.40. Please allow 2 to 10 business days to see that refund or by 9/8/23. Again, I do apologize and if you need anything further please reach out to us at ************** or email us at *****************************************************************************************************************.Best regards,********** Teleflora
I'm not sure, only paid for flowers, why do companies like yours want feedback before we receive your products?
I paid extra for early delivery. The flowers as of yet have NOT been delivered!! Chatting with customer service was useless...
Business response:
*******, I am terribly sorry for the inconvenience this may have caused. I have reviewed your order and I show a refund was issued for the early delivery fee and the delivery was made August 23rd at 3:40pm. Please **** business days for the refund to be issued back to the original form of payment. If you should have any more questions or complaints, please contact us at ************. ******************, Teleflora
Even though the website claims that a comparable flower arrangement will be prepared if your order isn't available, my delivery order was canceled without an alternative. On the positive side, I was notified within 2 hours of the order.
Business response:
Hello*****,I am so sorry about the issues with your floral order. A 50% future discount code has been issued. You will receive a separate email with the code to apply to a future order. If you misplace the email or the code, a copy of it will be on this order for reference, until it expires in 6 months.Again, our sincere apologies and we hope to provide you with the Teleflora experience you deserve.Thank You,**********************
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.