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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
******* looked nothing like the arrangement and size I ordered. Paid for the premium size and it was definitely not even close. Did arrive on the right day though.
Business response:
Hello ***********I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
The flowers I ordered were NOT the flowers that were delivered!
Business response:
<p>Hello, **********;</p><p>I am sorry to hear that you had this experience. I have taken the refund that was issued to 100%. Your replacement order is still being delivered on 8/2/2023.If you have any further questions you may call us at **************. Thank you, ********** Teleflora</p>
Extremely disappointed. I double upgraded to the premium bouquet and the flowers delivered were less than the standard bouquet option, did not come in the vase that was purchased and 100% wilted when arrived. I contacted customer service and provided photos of the flowers from the moment of delivery and what they looked like in less 24 hours ( all flowers were dead) I paid $100.00 to send this beautiful bouquet to my daughters job for a special birthday and was so embarrassed of what was delivered. When I contacted customer ... read more
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry your arrangement was not to value and quality. I have issued a full refund in the amount of $99.85. Please allow 2 to 10 days or until 08/15/23 to receive the refund. Again, I do apologize, and if you need anything further call us at ************** or email us at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Previous experience has been mediocre but they have some unique items so I keep coming back. I feel some of the extra service charges are a rip-off but everything is expensive nowadays and people need to make a living so I should just shut up about that. Unless the flowers are for myself, I really never know what the condition of the arrangement is at the time of the delivery. I receive a thank you from the recipient, but I usually have to ask "are the blooms fresh, send me a foto of the arrangement, etc". That interaction t... read more
Business response:
<p>Hello *****,</p><p></p><p>Thank you for the constructive feedback. Since our florists own their own shops we really cannot require them to take a photo of the item they deliver. Hopefully, someday they can figure out a way to implement this into our system. If you need any assistance please give us a call at ************** or email us at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Not the same value as what was pictured. The arrangement received had significantly less flowers. It was also sloppy and mishaped. I am extremely disappointed.
Business response:
Hello ********We are truly sorry you were dissatisfied with the floral arrangement. We we would welcome the opportunity to speak to you in order to resolve your concerns. You may reach out to us at ************** and one of our agents will be more than happy to assist you.************ Teleflora
I Can't give a review until I receive the order.
Business response:
<p>Hello ******,</p><p></p><p>I hope that your order goes well and you can leave a good review for us. If you need anything please reach out to us at ************** or email us at ************************************************************************ We look forward to serving your floral needs.</p><p></p><p>Best regards,</p><p>********** Teleflora</p>
Not impressed at all. I placed an order only to find out later the next day they didnt have anything. Its 2023. Cant believe the website cant figure that out!!!!!!!!!!! But they were happy to advertise with Groupon so I cant get all of my money back. Thats CRAP!!!
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry you had issues with ordering. You can reach out to Groupon for a refund or you can use the Groupon on a future order. If you need any assistance please call us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I will be firm, far, and final. The store 100% does not deliver products as advertised. I paid for a stand-up flower arrangement and it was for a funeral. Giant mistake! I was absolutely mortified by the flower arrangement that arrived. I could literally put the entirety of the flower arrangement under my coat. The price and website interface encourages confidence, but I am telling you stay away-this is a scam! The measurements of the total size come up short (as per the measurements listed on their website) and then you are... read more
Business response:
Dear ****, I do apologize for any inconvenience you may have experienced. Despite my best efforts I have been unable to locate the order in which you are referring to. If you don't mind contacting us at **************, we will be happy to assist you with this matter. Kindest Regards,
The bouche didn't look at all like in the picture. There were a few types of greenary in the picture, but the actual Bouche had only one type: ***** The flowers should have been 3 types at least, but in real life it was only 2 types of flowers. I chose the deluxe size, but the bouche was small with a few flowers and cheap greenary. The pictures they have on the web are very misleading.
Business response:
Hello *******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short this time. I have issued you a 30% future discount code to be used within the next 6 months, if you wish. I have also refunded 30% of the order total. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excel... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.