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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased the largest (premium) size of the Dreaming of Blue Bouquet. When I got to the funeral home, I saw that we had paid $127.67 for the tiniest arrangement at our grandfather's funeral. To say this was MORTIFYING is an understatement. How did this tiny item cost $127+???? Last month I purchased a 3-foot standing spray for a coworker's mother and paid $105 with 1800-Flowers. Needless to say, we won't be using Teleflora again.
Business response:
<p>Hello ***,</p><p>I am so sorry that the wrong size arrangement was delivered. The arrangement Dreaming of Blue is a small tabletop arrangement, it isn't very large. The sizes of Standard, Deluxe and Premium doesn't refer to the size of the bouquet itself, but to the number of flowers used to make the arrangement. I am terribly sorry it was so small and that it wasn't filled to value!</p><p>A partial refund has been issued to your original form of payment. Please allow Mastercard **** business days to make the funds availa... read more
Very disappointed!Although the floral arrangement did arrive on time, besides the figurine in the center, it did not really resemble what I ordered. I know that the florist has the right to substitute different flowers in the arrangement if they do not have exactly what is pictured, but the flowers that were substituted were not even a similar color.The arrangement that I ordered was supposed to be a deluxe sympathy arrangement with a handwritten card. The card with my message was computer generated and the arrangement did n... read more
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry for the disappointment in the arrangement delivered. I have issued you a 75% refund in the amount of $87.95. Please allow 2 to 10 business days for that refund or by 08/23/23. Again, I do apologize and if you need anything further please call us at ************** or email us at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Im very upset, the delivery was scheduled for Monday the 14th. The flowers were delivered today. My Birthday surprise is ruined.
Business response:
<p>Hello *******,</p><p>I am so sorry that your order was delivered early. I see where a partial refund was issued. Please allow After Pay **** business days to make the funds available to you or by 8/22/2023.</p><p>I also messaged the florist to let them know the order was delivered early by mistake and requested re-delivery on the correct date. Our sincere apologies for the error with your floral order.</p><p>Thank You,</p><p>**********************</p>
Didn't deliver on time. Couldn't get a status update. Had to leave two reviews before one actually posted. Do not recommend.
Business response:
I have reviewed your order and the delivery confirmation shows it was delivered at 2:15 pm and the early delivery fee was refunded. For future reference, we can be contacted at *********************************************************************** for order issues or status checks so we can assist you in a timely manner. This BBB site is not the best place to make order inquiries, as we may not see your post right away.
Why hasnt it been delivered yet? Its been 3 days. I chose Teleflors for same day delivery.
Business response:
Hello ****, I am very sorry for any inconvenience. We are currently researching this matter further. As soon as we are in contact with the local florist during their regular business hours, we will reach back out to you. It has been my pleasure to assist you. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, ****** Teleflora
If I could give a 0 star rating, I would. I received email confirmation at 10:05am PST that my order was received and would be delivered, and 6 hours later I received an email that my order was unable to be processed. If they were unable to deliver on a Sunday and notified me shortly after the original confirmation, that would have been fine. Instead, I was left with no alternatives for same day delivery because they failed to respond until 4:15pm PST.I do not recommend this company.
Recipient ************************* did not receive and they said they were delivered
Business response:
<p>Hello ****,</p><p></p><p>I am truly sorry your order was not delivered. I have placed the order on non-delivery complaint. Please allow our R&R team time to investigate what happened. You should hear something back in 24 to 48 hrs. Please contact us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Not very happy. First off I asked for them to be delivered when I knew the birthday recipient would be home. It came 2 hours early and was left on the doorstep. I ordered flowers with a balloon and a box of chocolates. I got flowers and a bag of carmels. This person hates carmels and the balloon was not included. I get that the flowers may not be the same as the ones ordered, which they werent, but come on. They are beautiful but the rest is s**tty service. I will never use this service again.
Business response:
Hello ***, I am sorry that you had this experience. After reviewing your order I do not see that there was ever a balloon on the order when it came in to us. I do see the chocolates on the order. I have issued a refund for the cost of that item along with issuing a future discount promo code to you for a future order. I have sent emails to you for both. If there is anything else we can do to help with this matter please call us at **************. Thank you, ********** Teleflora
Extremely disappointed. The delivered item was not what I ordered and appears to be a poor substitute. What a rip-off. I will not be ordering from Teleflora again and will encourage others not to order from them. Zero stars.
Business response:
<p>Hello ******,</p><p></p><p>I am extremely sorry for your disappointment with what was delivered. I have refunded you in the amount of $96.21. Please allow 2 to 10 business days or by 8/21/23 for the refund. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.