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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
******* delivered looked NOTHING like the photo I relied upon for purchase. All filler flowers, no roses. Looked like they were picked from the side of the road and stuffed into a jar. It was extremely embarrassing to receive a photo of such a sad looking flower arrangement, from my friend. The company did issue a partial refund and future discount; however, I can't say that I would patronize this business again.
Business response:
****, I do apologize for the inconvenience this may have caused. I do show that we did speak with you today, and a full refund has been issued for the order. Please contact us if there is anything further, we can assist you with. Kind regards, *****, Teleflora
Awful they took hours of my time to be refunded after not delivering my moms birthday flowers. Mom is now super sad and I followed up with this ** all day trying to make sure this didnt happen
Business response:
<p>****,I am terribly sorry about your experiences with our services. I reviewed your order history, and I show a full refund was issued and a code for 50% off your next order was sent to your email on file. Please **** business days for the refund to be issued back to the original form of payment.</p><p>If you should need further assistance please contact us at **************. Thank you, *****, Teleflora</p>
I ordered an arrangement today for my husbands birthday next week. I received an email stating that my order was cancelled because it was a questionable order. I called customer service to see what the issue is only to be told that I had to be transferred to a different department. 35 minutes later Im still on hold. I will NEVER use Teleflora again.
Business response:
<p>Hello *********,</p><p></p><p>I am truly sorry your order was canceled. Our system canceled it for your protection because of fraud. We would be happy to reinstate your order. Call us at ************* for assistance with doing this. Again, I do apologize. <br style="background-color: rgb(255, 255, 255);"></p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Not delivered at all. They told me it would be a day late and it never showed up.
Business response:
Hello *****. I am so very sorry for the non-delivery of your gift. Our goal is to provide excellent service to all of our customers and I am so very sorry that we fell through on this one. I have canceled your order with a full refund that will available to you in **** business days or by 09/04/23. We do hope that you will give us another opportunity in the future to provide you with the excellent service that you deserve, and possibly increase your opinion and rating for our company. Kindest regards, ************** Teleflor... read more
CHECK YELP FOR REVIEW YOU DID NOT DO WELL. WILL NEVER USE YOUR COMPANY AGAIN!
Business response:
Hello *****. I am so truly sorry for the non-delivery of your gift to the funeral services. Our goal is to provide excellent service to all of our customers and I am so very sorry that we fell through on this one. I see the order has been canceled and your refund will arrive in **** business days or by 09/04/23. We welcome the opportunity in the future to provide you with the excellent service that you deserve so that we may increase your opinion and rating for our company. Again, my sincerest apologies. Kindest regards, ***... read more
0 stars if I could. You couldnt deliver when I wanted, so I am CANCELLING the order. If you had just been honest when I placed the order, I would have had time to order from someone else. Not using Teleflora again.
Business response:
Hello *****. I am so very sorry that your gift was not delivered. I see that the order has been canceled and a full refund has been issued. Our goal is to provide excellent service to all of our customers, and I am so truly sorry that we fell through on this one. We welcome the opportunity to provide you with the service you deserve in the future so that we may increase your opinion and rating for our company. Kindest regards, ************** Teleflora
So disappointed! I ordered a Divine ***** 50-*********** to span across half casket for a relative. When I arrived to find a Small Red Rosary with only 18 roses and fit 1/3 of half casket, I was so upset and disappointed that I wasn't even told there would be a replacement, nor was I given a choice for an alternative and lastly the replacement was clearly not of the value I paid for. The only reason I ordered Teleflora was because it was short notice and I knew my regular florist would have a distance and delivery fee. Shoul... read more
Business response:
Hello *****, I am truly sorry about the experience you have had with our company. Our goal is to provide excellent service to our customers and I'm so very sorry that we fell short on this one. We welcome the opportunity to speak with you about this order. You may call us at ************** so that we may discuss and resolve this issue with you. If the issue has been resolved to your satisfaction, we would love that feedback as well as an increased rating from your initial review. Kindest regards,<span style="white-space:pre"... read more
Like others I ordered a succulent dish garden and a floral arrangement was sent. I didnt authorize a change. Wont order from Telefloral again.
Business response:
<p>Hello Eve,</p><p></p><p>I am truly sorry your order was incorrect. I have issued you a full refund in the amount of $87.96 and sent you a 30% off future discount code. Please allow 2 to 10 business days for that refund or by 09/01/2023. If you need anything further please reach out to us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards</p><p></p><p>********** Teleflora</p>
Disappointed. Recipient has no idea 10 trees will be planted via Arbor ************ on behalf of their loved one. They only got my eCard but there no details of what the gift is! I didn't see clear notification that I had to tell the Recipient. When you send flowers they get/see tangible flowers from Teleflora. Shouldn't they get something from Teleflora describing the gift? Please please advise your customer and set clear expectations. Thank you
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.