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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered the flowers on hopes I could surprise a friend. I spent $100 thinking that the would definitely deliver the flowers on the 8/10/23 as promised they did not and I had to buy flowers and deliver them myself Very disappointed ??
Business response:
<p>Hello *****,</p><p>I am so sorry that your order wasn't delivered, we were not aware of this situation. I have reviewed your order and there is delivery confirmation; not sure why the recipient didn't receive their flowers. My apologies that this happened to your order!</p><p>A full refund of $95.92 has been applied to your original form of payment. Please allow After Pay **** business days to process this refund or by 8/25/2023.</p><p>Best Regards,</p><p>**********************</p>
Its irresponsibly presumptuous to request a review before you make good on your end. So the company promptly charged me but has yet to deliver and asking for reviews already which doesnt exactly inspire confidence.
Business response:
Hello ******,I am so sorry that we sent out the request for a review so soon after your order was placed. I am showing that your order was delivered on 08/11 at 4:10pm. I hope the flowers were great and I do appreciate your review. Again I do apologize for the early review request. Best Regards, ****************** Teleflora
Im already aggravated that you are sending me a survey before the delivery has been made! I was disappointed with the only other time I used this company but am trying to give another chance as I am sending the flowers out of the state I live in. I have know way to rate this service until it is completed.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry you are aggravated by us. I do hope your delivery goes smoothly. If you need anything please reach out to ************** or email us at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Im still waiting for my order confirmation. I placed the order a day ago. Waiting to see how is the quality of Telefloras customer service.
Wish I would have read reviews first. Didn't deliver on birthday, which they guaranteed! Done with internet garbage. SHOP LOCAL for ******************. Extremely disappointed.
My flowers never arrived at the funeral home. Very upset and very sad. Will be stopping payment
Business response:
Hello *******. I am so very sorry your arrangement was not delivered for the funeral. Our goal is to provide excellent service to all of our customers and I am truly sorry that we fell short on this one. I see the order has been canceled; please allow **** business days to receive your refund back onto your original form of payment. Please let us know if there is anything else we can help you with. Kindest regards, ************** Teleflora
Nice selection of flowers online -- that they unfortunately will not deliver and will make up excuses the next day as to why they didn't/couldn't follow through. Extremely dissatisfied. Horrible company. I purchased an over-priced bouquet of flowers for a funeral and the company notified me via email that the order (which was placed on THEIR website and confirmed, BY THEM) had actually been too confusing for them to process, so they cancelled it. Don't think you can call to find out WTF happened either, because ***** or who-... read more
My order wasn't delivered, even though I received confirmation that it was. No follow up. Couldn't get a hold of the floral shop for an update. Won't be using this service again.
I ordered same day delivery, and they were not delivered. Now the flowers will be arriving late.
Business response:
Hello ******. I am so very sorry about the experience you have had with our company. I have issued you a 30% refund for the inconvenience and late delivery of your gift. It will be available to your original form of payment in **** business days. Please accept our sincerest apologies. Kindest regards, ************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.