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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give it a minus 5 star I would. They didn't delivered what was ordered for the price I paid. Really upsetting.
Business response:
Hello.I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/12/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
They did not send the flowers that I ordered. I needed same day, so they did that good but that's all. If you don't need same day, get flowers from somewhere else.
Business response:
Hello.I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/12/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Aweful!!!!Such a rip off. Nothing like the deluxe version and roses. Cheap vase. Was not even delivered to the recipient!!!! Just the Department, no name!!!!What a disappointing experience, and you really should be ashamed of your poor effort.This was not cheap!!!! Never again!
Business response:
I am truly sorry you were disappointed in our service. I show a full refund in the amount of $77.28, was issued on 8/29/23, when we spoke with you. Please allow 2 to 10 business days for that refund or by 09/12/2023. Again, I do apologize and if you need anything further call us at ************** or email us at ************************************************************************ Thank you, *****, Teleflora
Website is difficult to navigate and to follow to end.
Business response:
<p>Hello,</p><p></p><p>Thank you for bringing this to our attention. I will pass this along to our IT **** so that they work on a correction for this issue. I am truly sorry you did not have a good experience visiting our website. If you need any assistance with placing an order please reach out to **************. Again, we thank you for your feedback.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
While it was delivered timely, the arrangement that was delivered didn't look like the soft pink and white arrangement I ordered. They took liberties and substituted 90% of it ... red and purple is NOT what I ordered, I ordered a soft pink arrangement because that is what she likes. The only reason I gave it 1 star is because there isn't a 0 rating. I won't use them again! Buyer beware!
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry for your experience. I have issued you a full refund in the amount of $41.28. Please allow 2 to 10 business days for that refund or by 09/12/2023. Again I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I will never use this service again. Nothing but problems. 1 I paid for early delivery - didnt happen. They gave me back a $15 credit on a future purchase. Problem 2 I understand that a substitution may be required but i what I ordered for a funeral and what was delivered was an absolute embarrassment. My total order was $155 and I wouldnt have spent 20 on the arrangement sent.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/12/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I made a ($95. total) purchase to buy a bouquet I saw pictured online at teleflora.com, because I wanted something beautiful for my son and daughter-in-law for the birth of their first child. A variance in floral COLOR would not have been a problem, especially since I had requested pink alstroemeria, instead of white alstroemeria and a more pink looking bouquet for a new baby girl. Neither the original bouquet or the do-over was even close to the bouquet I expected to receive, the one PICTURED. The first one had the correct ... read more
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry we did not get your order right. I have issued you a full refund in the amount of $95.01. Please allow 2 to 10 business days for that refund or by 09/12/2023. If you need any further assistance please call us at ************** or email ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
canceled my order and my sister didnt get her birthday flowers. not happy with them.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry for your experience with Teleflora.We are usually able to provide great coverage across the US and ******, but regretfully we were unable to fulfill your order within our network of florists. We are sorry for any inconvenience this may have caused. I have sent you a 40% off promo code to the email address on the order. I hope you give us another chance to serve your future floral needs. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
canceled my order and my sister didnt get her birthday flowers. not happy with them.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry for your experience with Teleflora.We are usually able to provide great coverage across the US and ******, but regretfully we were unable to fulfill your order within our network of florists. We are sorry for any inconvenience this may have caused. I have sent you a 40% off promo code to the email address on the order. I hope you give us another chance to serve your future floral needs. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,219 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.