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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am not pleased with Teleflora. I placed my order on August 14 for an August 15 delivery and it did not arrive. Also, I am trying to track my order with no luck. I will not use Teleflora again
You didnt send what I ordered. I paid $100 and you had the nerve to send a substitute. It was supposed to be white roses with tall purple flowers in a glass vase. The roses you sent were like a purple red with other purple flowers. I order from you quite often but Im done unless this gets fixed
Business response:
Hello *******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 08/31/23. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
What I ordered, was supposed to have plenty of roses. The pic displays at least 6 roses in the flower arrangement. There were only two roses in the arrangement that was received. Im a bit dissatisfied.
Business response:
<p>Hello *********,</p><p></p><p>I am truly sorry you were dissatisfied with your arrangement. I have issued you a refund in the amount of $48.59. Please allow 2 to 10 business days for that refund to appear or by 8/31/23. Again, I do apologize and if you need anything further please reach out to us at **************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Very disappointed in what they sent. Nothing like what I ordered in color, flowers, basket. Embarrassed to have it delivered to the funeral. Never shop here again.
Business response:
Hello *********, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a full refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you de... read more
I ordered flowers for my cousin who was recuperating from back surgery, but the flowers were never delivered!They were supposed to deliver the flowers on August 10th.No flowers, yet my husband said he was billed for them.
Business response:
Hello*********, I am sorry that we were unable to deliver your order. When I reviewed your order I saw that it was canceled as we do not have a florist that could deliver to your requested location. A full refund was issued on the order, and an email was sent to your address provided on the order. We would be glad to speak to you if you have any further questions regarding this. You may call us at **************. Thank you, ********** Teleflora
Very disappointed. I ordered a bouquet with red ****************** I got red carnations, no gladiolas and a much smaller arrangement than what I paid for. I contacted the florist that sent the arrangement and they said that they contacted TELAFLORA to let them know that they did not have the roses or gladiolas for this arrangement, they were told to just fill the order with flowers of the same color. No one notified me to change my order.
Business response:
Hello *****,Please accept our apologies for the inconvenience this has caused. I have reviewed your order and noticed there was a 30% refund issued on your order already. I have upped your refund to 50% of your order total. A refund of $25.38 has also been issued back to your original form of payment along with the previous amount issued. Please allow **** business days for this to show on your billing statement or by 08/29/2023. Best regards, ****************
Allow to copy and paste card account info for billing. Less typo error.
Extremely annoyed! The sympathy bouquet looks nothing like what I ordered! Im glad my friend send me a picture of what she received! Ill never order with Teleflora again! They charge way to much for this pitiful quality.
Business response:
Hello ******,I am incredibly sorry that you were dissatisfied with the order that was sent to your recipient. We definitely dropped the ball. I issued you a refund and a future discount code. I sent an email to the email address provided on your order with details. I hope that you will give us a chance in the near future to give you the service you deserve. Please reach out to us directly if there is anything else we can do. Kindest Regards,****************** Teleflora
The delivery was not the Exotic ****** which was supposed to be the Deluxe version with Bird of Paradise. This has sunflowers NOT Bird of Paradise
Business response:
Hello ***,I am so sorry that sunflowers were sent instead of Birds of Paradise. I reviewed your order and see you were given a refund. I also see a future discount code was issued on your order. Again, I do apologize and I hope that you will give us a chance to give you the service you deserve in the future. Kindest Regards,****************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.