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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a very specific plant to go to a funeral service. A couple of things. The plant I ordered is pet friendly. The one delivered is not the same plant I ordered. It is a lower cost plant. It is not animal friendly. I also paid $15 dollars extra to have it delivered prior to 1pm and gave special instructions begging to get it there by the service at noon. My understanding is it did not make it. Let me know exact delivery time if this wrong plant. I am upset wuth the entire thing.
Business response:
Hello ******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/22/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
I ordered a hydrangea plant and gerber daisies were sent instead. The florist said the hydrangea was out of season. If the plant wasnt available I wouldnt have purchased it.
Business response:
Hello ********, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/22/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
First, my order was supposed to be delivered two days ago (yesterday was a holiday). IT WAS NOT.Today, I get an email saying, "Your order was hand delivered today." IT WAS NOT. The recipient has NOT received my gift.I expect a full refund to be expedited to me immediately.
Business response:
Hello *****!I sincerely apologize for any inconvenience you've experienced with your floral order. Our commitment is to deliver the highest level of service and ensure your complete satisfaction. Unfortunately, we have not been unable to locate your order with the information provided. If you would, please reach out to us at ************** so that we may assist you further. We're eager to assist you.Kindly,***** Teleflora
*********** were delivered wilted and broken. The bouquet was missing the center piece succulent as well.
Business response:
<p>Hello,</p><p></p><p>I am truly sorry to hear your order was of poor quality and missing components of the order. I have issued you a full refund in the amount of $96.32. You will see that in 2 refunds and should be available by 09/20/2023. Again, I do apologize and if you need anything further please reach out to us at **************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
We were very disappointed in the arrangement that was sent. It had two roses and about a dozen daisys along with some greenery. I will think twice before I order from Teleflora again. This was for our boss on the Corporate Account.
Business response:
Hello ****. I am so very sorry about the value of the arrangement that was delivered. Our goal is to provide excellent service to all our customers and I am so very sorry that we fell short on this order. I have issued you a 50% refund that will be available to you in **** business days or by 9/15/23. We welcome the opportunity to provide you with the excellent service you deserve in the future and hopefully increase your opinion and score for us. Again, I am truly sorry. Kindest regards, ************** Teleflora
As of 8 pm have not delivered Anniversary is today so tomorrow doesnt work. I need a refund . I would not have ordered
Business response:
Hello *****,Please accept our sincere apologies for your order not being delivered as requested. It would be my pleasure to assist you, however, there is not enough information to access your order. Please call us at ************ or email us at *********************************************************************** with your confirmation number. Again, I am so sorry your order was not delivered. We look forward to hearing from you.Kind regards,****** Teleflora
I ordered a large plant the recipient received a medium flower arrangement with leaves stuck down in the **** giving the illusion of a plant it started dying and falling apart in less than 2 days
Business response:
<p>Hello ********,</p><p>I am terribly sorry the wrong item was delivered. I reviewed your order and a full refund has been applied to your original form of payment. Please allow **** **** business days to make the funds available to you or by 9/8/2023.</p><p>Thank you,</p><p>**********************</p>
The flowers I ordered were NOT what arrived. I paid for roses and lilies.. what was received was mostly carnations and two roses. Also paid for the mid level it looked very small. NOT worth the price. Wont be using Teleflora again
Business response:
<p>Hello *********,</p><p></p><p>I am truly sorry you were disappointed in our service. I have issued you a full refund in the amount of $74.50. Please allow 2 to 10 business days for that refund or by 09/12/2023. Again, I do apologize and if you need anything further call us at ************** or email us at ***********************************************************************</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
What was delivered was not even close to what I ordered. Very disappointed! I will not order from Teleflora again.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.