This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not delivered at all. They told me it would be a day late and it never showed up.
Business response:
Hello *****. I am so very sorry for the non-delivery of your gift. Our goal is to provide excellent service to all of our customers and I am so very sorry that we fell through on this one. I have canceled your order with a full refund that will available to you in **** business days or by 09/04/23. We do hope that you will give us another opportunity in the future to provide you with the excellent service that you deserve, and possibly increase your opinion and rating for our company. Kindest regards, ************** Teleflor... read more
CHECK YELP FOR REVIEW YOU DID NOT DO WELL. WILL NEVER USE YOUR COMPANY AGAIN!
Business response:
Hello *****. I am so truly sorry for the non-delivery of your gift to the funeral services. Our goal is to provide excellent service to all of our customers and I am so very sorry that we fell through on this one. I see the order has been canceled and your refund will arrive in **** business days or by 09/04/23. We welcome the opportunity in the future to provide you with the excellent service that you deserve so that we may increase your opinion and rating for our company. Again, my sincerest apologies. Kindest regards, ***... read more
0 stars if I could. You couldnt deliver when I wanted, so I am CANCELLING the order. If you had just been honest when I placed the order, I would have had time to order from someone else. Not using Teleflora again.
Business response:
Hello *****. I am so very sorry that your gift was not delivered. I see that the order has been canceled and a full refund has been issued. Our goal is to provide excellent service to all of our customers, and I am so truly sorry that we fell through on this one. We welcome the opportunity to provide you with the service you deserve in the future so that we may increase your opinion and rating for our company. Kindest regards, ************** Teleflora
So disappointed! I ordered a Divine ***** 50-*********** to span across half casket for a relative. When I arrived to find a Small Red Rosary with only 18 roses and fit 1/3 of half casket, I was so upset and disappointed that I wasn't even told there would be a replacement, nor was I given a choice for an alternative and lastly the replacement was clearly not of the value I paid for. The only reason I ordered Teleflora was because it was short notice and I knew my regular florist would have a distance and delivery fee. Shoul... read more
Business response:
Hello *****, I am truly sorry about the experience you have had with our company. Our goal is to provide excellent service to our customers and I'm so very sorry that we fell short on this one. We welcome the opportunity to speak with you about this order. You may call us at ************** so that we may discuss and resolve this issue with you. If the issue has been resolved to your satisfaction, we would love that feedback as well as an increased rating from your initial review. Kindest regards,<span style="white-space:pre"... read more
Like others I ordered a succulent dish garden and a floral arrangement was sent. I didnt authorize a change. Wont order from Telefloral again.
Business response:
<p>Hello Eve,</p><p></p><p>I am truly sorry your order was incorrect. I have issued you a full refund in the amount of $87.96 and sent you a 30% off future discount code. Please allow 2 to 10 business days for that refund or by 09/01/2023. If you need anything further please reach out to us at ************** or email us at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards</p><p></p><p>********** Teleflora</p>
Disappointed. Recipient has no idea 10 trees will be planted via Arbor ************ on behalf of their loved one. They only got my eCard but there no details of what the gift is! I didn't see clear notification that I had to tell the Recipient. When you send flowers they get/see tangible flowers from Teleflora. Shouldn't they get something from Teleflora describing the gift? Please please advise your customer and set clear expectations. Thank you
Three days wasnt enough time to deliver a simple spray to a funeral. These things are important and if something goes wrong (which is unreasonable anyway given the various options that exist in our large metro area), some kind of notice so I can try to salvage things would have been nice. Instead I was told it would be taken care of in time for the funeral so I did nothing. Just unprofessional, unacceptable, and unforgivable.
Business response:
Hello ******, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/01/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer. Best regards,****** **********************
I was a little disappointed with the arrangement. The picture showed a ****** arrangement than what we got. There were only 4 roses and some fillers. For 70 some dollars, I would expect a nicer arrangement.. for the deluxe..
Its a bit presumptuous to ask for a review the same day as an order was placed. However, in this case it benefits me. I ordered flowers on 9/16 to be delivered on 9/17 because my wife is taking that day off to surprise her for our anniversary and the knotheads delivered them the same day I ordered them. Needless to day she wasn't the only surprised! I will mostlikely use AVAS next time.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.