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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After I ordered the flowers I found out the person I ordered them for had to leave to go out of town the afternoon they were supposed to be delivered. I promptly notified Teleflora the day before the delivery date to let them know and was told the flowers would be delivered by 10 am. When she left at 2 pm the flowers still had not been delivered. I was notified by email that the flowers were delivered at 5:30 pm. The flowers sat outside for 2 days before she returned. Very dissatisfied with custormer service! I will just cal... read more
Business response:
Hello *******,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $60.43 issued back to your original form of payment within **** business days or by 10/10/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Ordered sympathy flowers on 9/19/23. Flowers were suppose to be delivered by 9/21. Flowers were never delivered and we were not notified of a delay. When I called to find out the status of my order they said the florist needed more time and the flowers would be delivered the next day on 9/22. 9/22 came and went and no flowers. 9/23 website shows ******* delivered but NOTHING was received by the recipient. What an incredibly horrible and infuriating experience. DO NOT USE OR RECOMMEND THIS COMPANY EVER!
Business response:
Hello ******, I am sorry for the issues with your order being delivered. Please reach out to us with your order number, so we can assist you further. Kindest regards, **************** Teleflora
The website promised same day delivery but didnt show up. I needed it to be there
Business response:
Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $139.56 issued back to your original form of payment within **** business days or by 10/09/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
I had trouble with clicking the links and navigating the website
Business response:
Hello ****,I am genuinely sorry you had issues with our website. We would love to help you get your order placed. Please call us at **************. Again, I do apologize.Best regards,********** Teleflora
No place to add a coupon code. I signed up for emails, received a 20% coupon, but I was unable to apply it. Deceptive practices.
Business response:
Hello *****, I am sorry you were unable to locate where to add your discount code while placing your order. If you were to click the link provided in the email that was sent when you signed up, it would have automatically applied to the arrangements you see on the website. If you are needing any further assistance while placing an order, you can certainly reach out to our customer ********************** via chat located at the top of our website labeled "Need Help?" or our customer service line at ************. Regards, ****... read more
Very light on the flowers. Unbalanced flower arrangement. Poor quality on design. Didnt expect it to look so mediocre . Colors are very pretty.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund i issued back to your original form of payment within **** business days or by 10/09/23. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Ordered the deal of the day for a funeral arrangement. A family member sent a photo to us since we are out of state. The arrangement was definitely not something I would have picked for this occasion. Disappointed that I should have went with something else. The arrangement not worth what I spent.
Business response:
Hello ******,Please accept our apologies for the inconvenience this has caused. A refund of $68.89 has been issued back to your original form of payment. Please allow **** business days for this to show on your billing statement or by 10/09/2023. Kindest regards, **************** Teleflora
Where should I start. I had loyalty rewards to use and got the code to place on the order. However, I decided to change the arrangement I was going to send and was no longer able to use the code. Called customer service - the only way they would help me was to place the order for me and give me the 'discount'. I demanded they return my bonus points so I could place the order privately myself. No, sorry, no, sorry no - can't help me - the reward was used already. I asked to speak with a supervisor in the US - no such luck. Te... read more
Business response:
Hello *******, Thank you for contacting Teleflora regarding your troubles with our coupon codes. It was my pleasure to speak with you and I have refunded you $27.02. This will show posted to your statement in 2 to 10 business days no later than 10/09/2023. I apologize for the inconvenience you experienced. Again, it was a pleasure to help you. Best Wishes, ****** Teleflora
I am so embarrassed by what was sent. What I paid for and what was sent are very different. What got sent looks like a grocery store bouquet.
Business response:
Hello *******,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $77.61 issued back to your original form of payment within **** business days or by 10/06/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.