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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Aweful!!!!Such a rip off. Nothing like the deluxe version and roses. Cheap vase. Was not even delivered to the recipient!!!! Just the Department, no name!!!!What a disappointing experience, and you really should be ashamed of your poor effort.This was not cheap!!!! Never again!
Business response:
I am truly sorry you were disappointed in our service. I show a full refund in the amount of $77.28, was issued on 8/29/23, when we spoke with you. Please allow 2 to 10 business days for that refund or by 09/12/2023. Again, I do apologize and if you need anything further call us at ************** or email us at ************************************************************************ Thank you, *****, Teleflora
Website is difficult to navigate and to follow to end.
Business response:
<p>Hello,</p><p></p><p>Thank you for bringing this to our attention. I will pass this along to our IT **** so that they work on a correction for this issue. I am truly sorry you did not have a good experience visiting our website. If you need any assistance with placing an order please reach out to **************. Again, we thank you for your feedback.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
While it was delivered timely, the arrangement that was delivered didn't look like the soft pink and white arrangement I ordered. They took liberties and substituted 90% of it ... red and purple is NOT what I ordered, I ordered a soft pink arrangement because that is what she likes. The only reason I gave it 1 star is because there isn't a 0 rating. I won't use them again! Buyer beware!
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry for your experience. I have issued you a full refund in the amount of $41.28. Please allow 2 to 10 business days for that refund or by 09/12/2023. Again I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I will never use this service again. Nothing but problems. 1 I paid for early delivery - didnt happen. They gave me back a $15 credit on a future purchase. Problem 2 I understand that a substitution may be required but i what I ordered for a funeral and what was delivered was an absolute embarrassment. My total order was $155 and I wouldnt have spent 20 on the arrangement sent.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/12/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I made a ($95. total) purchase to buy a bouquet I saw pictured online at teleflora.com, because I wanted something beautiful for my son and daughter-in-law for the birth of their first child. A variance in floral COLOR would not have been a problem, especially since I had requested pink alstroemeria, instead of white alstroemeria and a more pink looking bouquet for a new baby girl. Neither the original bouquet or the do-over was even close to the bouquet I expected to receive, the one PICTURED. The first one had the correct ... read more
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry we did not get your order right. I have issued you a full refund in the amount of $95.01. Please allow 2 to 10 business days for that refund or by 09/12/2023. If you need any further assistance please call us at ************** or email ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
canceled my order and my sister didnt get her birthday flowers. not happy with them.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry for your experience with Teleflora.We are usually able to provide great coverage across the US and ******, but regretfully we were unable to fulfill your order within our network of florists. We are sorry for any inconvenience this may have caused. I have sent you a 40% off promo code to the email address on the order. I hope you give us another chance to serve your future floral needs. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
canceled my order and my sister didnt get her birthday flowers. not happy with them.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry for your experience with Teleflora.We are usually able to provide great coverage across the US and ******, but regretfully we were unable to fulfill your order within our network of florists. We are sorry for any inconvenience this may have caused. I have sent you a 40% off promo code to the email address on the order. I hope you give us another chance to serve your future floral needs. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Ordered Birthday ************ - Deluxe for friend to be delivered today. Contained balloon in photograph shown. Displayed flowers were beautiful and vibrant. Was delivered without balloon with a different designation of flowers that weren't as colorful. Disappointed.
Business response:
Hello ***************I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in full issued back to your original form of payment within **** business days or by 09/12/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
If I could give them a zero I would. The flowers that arrived is not the bouquet I ordered. They promised same day delivery and it didn't get delivered the day I needed it. For the price it was not worth it.
Business response:
Hello *****. I am so very sorry about the experience you had with our company. Our goal is to provide excellent service to all of our customers and I'm so very sorry that we fell through on this one. I have issued you a full refund for all of the inconvenience this has caused you. Please allow **** business days to receive your refund back onto your original form of payment. If this issue has been resolved to your satisfaction, we would love that feedback as well and hopefully increase your opinion and rating for us. We welc... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.