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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered the standard arrangement for $49 and someone on your side bumped it up to $59. Delivery was supposed to be today, but I have not ******* about delivery. So my small $49 order ended up costing over $80! I will not use you in the future .??
Business response:
Hello *******, Thank you for contacting Teleflora. It was my pleasure speaking with you regarding our billing and the discount applied to your order. If you have any questions or need additional information, please call our service center at **************.Best Wishes, ****** Teleflora
I spent a few hours looking at different florists and options. I chose teleflora because I fell in love with a specific vase and combination of purples and flowers that were really pretty and my mother's favorites. There were lower priced vases but I wanted this one. I'm aware that the flowers could be substituted with similar-looking ones, but not the vase. The flowers that arrived were not the same color scheme at all and the vase was complete different and ugly. I tried contacting customer service online and was only allo... read more
Business response:
Hello ******,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
What I ordered and what was delivered was not the same. I ordered specifically a white orchid in a stained glass pot. What was delivered was a pink orchid in an ugly, genetic, ceramic pot. How disappointing. The orchid is too small for the pot, and there was no attempt to add **** to hide that fact.
Business response:
Hello *******,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 10/02/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I received email of delivery and no flowers were at my door. As I was speaking with the 1 800 # and being told they were deliverd and confirmed the delivery person arrived !!!Thank you for this aggrevation !!!!!***
Business response:
Hello ***, we are very sorry that the delivery confirmation was sent early. I do apologize about the inconvenience this has caused. We appreciate you as a customer and hope to continue to serve you in the future. Please contact us for any further assistance. Best regards, ******************, Teleflora
my ***** credit was not applied, nor was my discount from mobile220B APPLIED
Business response:
Hello *******, I am so sorry for any inconvenience. I was able to locate your order and the credit was applied to your order using the promocode mobile220B. If you have any further concerns or questions please feel free to reach out to us by phone. Kindest regards, ****************** Teleflora
Cancelled my order because it was suspicious?!? Couldn't help me through chat so I had to call a number, was placed on hold for over 20 minutes with no resolution to my problem. Would give them 1 star if I had the option.
Business response:
Hello ******, I am incredibly sorry for the dissatisfaction you encountered. I was able to look up the order and would love to speak with you about the order over the phone. It does look like the refund has been issued in full and can take **** business days. Please reach out to us by phone for any further communication or assistance. Kindest Regards, ****************** Teleflora
If I could give this store no starts I legit would. I ordered an arrangement to be delivered same day for my mothers 60th birthday only to get a call saying they are unable to get ahold of the store to make the delivery. No kind of compensation was offered. Their customer service *****.
Business response:
Hello *********, I apologize you were unhappy with the delivery date. Our goal is to provide excellent customer service and we apologize that we fell short on this time. You should see a partial refund of $15.36 (30%) issued back to your original form of payment within **** business days or by 09/27/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, ***** Teleflora
I have been trying to review order. Not listed. You hung up on me and order was not completed. Why am I getting this review?
Flowers were not worth what I paid for them. Some were dying.
Business response:
Hello *******,I apologize that you were disappointed in the quality of the arrangement, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $139.08 issued back to your original form of payment within **** business days or by 09/27/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.