This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Flowers aren't here for the funeral so where are they?
Business response:
Hello *****, Thank you for contacting Teleflora regarding the delivery of your arrangement. I have confirmed with the florist the arrangement was delivered to the funeral home and signed into their flower room at 11:51 am before the visitation at 1 pm. If you need additional service or have additional questions, please contact Teleflora at **************. We will be happy to assist you. Best wishes, ****** Teleflora
The flowers I ordered were pretty but way smaller than what I selected!:(
Business response:
Hello *********, I am sorry that the arrangement was not as big as expected. I have looked over the order and issued a partial refund and a future discount promo code to you. I have sent you emails regarding both with the amounts for your records. If there is anything else that we can do to make this matter better please call us at **************. We would be glad to speak with you and assist further if needed.
Not satisfied with flower picks just put in vase. This had no beauty in the arrangement nor did it have a flow on to make the arrangement seem beautiful
Business response:
Hello ********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $77.92 issued back to your original form of payment within **** business days or by 10/16/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Sent by door **** and we had no idea what they were trying to deliver since she hadn't ordered food. Then the note attached was all screwed up. Not the service I've had before.
Business response:
Hello ******, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $20.80 issued back to your original form of payment within **** business days or by 10/16/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
I was not aware wrong delivery address was entered , called ***** # to make adjustments and was on hold 20 minutes or so and no answer, I hung up. Guess Ill try during the day.
Business response:
Hello ******,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. I do see you requested your order to be cancelled when you spoke with our agent. This has been completed per your request. You should see a refund in the amount of $102.45 issued back to your original form of payment within **** business days or by 10/16/2023. If there is anything else, we can do please contact us at... read more
I ordered a succulent garden. The arrangement received contained no succulents at all, and just a few fronds and leaves.
Business response:
Hello *******,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $78.87 issued back to your original form of payment within **** business days or by 10/16/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
You sent them to the wrong address!!! Luckily the hospital that did receive them was around the corner and they were arranging to have them picked up and delivered to correct address.!!
Business response:
Hello ******, Please accept our sincerest apologies for the mix up in delivery. We have issued a 30% refund in the amount of $29.17, please allow 2 to 10 business days or until October 11 for your financial institution to post to your account. We have also issued a 30% future discount which you will receive via your email. Should you have any questions or concerns, please contact us. We look forward to serving your future floral needs.Kind regards,****************Teleflora
I ordered my flowers this morning for delivery today. Its 5:30pm and I just tracked my order. The tracking app shows with florist which means they have not been delivered and probably wont be today. I am beyond unhappy. These flowers had better be delivered first thing tomorrow and they better be fresh and beautiful!
Business response:
Hello *****, We have received a delivery confirmation that your order was delivered. I apologize for the late delivery. I have issued a 30% future discount that will be sent to your email. This discount can be used within 6 months. Kind regards, **********************, Teleflora
I bought this bouquet specifically for the succulent so my friend could plant it. She informed me the succulent is fake. Considering what I paid for these flowers, I am very upset.
Business response:
*****, I am deeply sorry for the fake succulent that was included in your recipient's arrangement. I issued the remainder of your order total to bring it to a full refund and a future discount has already been issued in hopes you will give us a chance to give you the service you deserve. Please contact us directly if you need any further assistance. Kindest Regards, ****************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.