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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Arrived as scheduled, however, it was not what I ordered. Very disappointed
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry the order was incorrect. I have issued you a full refund in the amount of $66.40. Please allow 2 to 10 business days to see that refund or by 9/8/23. Again, I do apologize and if you need anything further please reach out to us at ************** or email us at *****************************************************************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I'm not sure, only paid for flowers, why do companies like yours want feedback before we receive your products?
I paid extra for early delivery. The flowers as of yet have NOT been delivered!! Chatting with customer service was useless...
Business response:
<p>*******, I am terribly sorry for the inconvenience this may have caused. I have reviewed your order and I show a refund was issued for the early delivery fee and the delivery was made August 23rd at 3:40pm. Please **** business days for the refund to be issued back to the original form of payment. If you should have any more questions or complaints, please contact us at ************. ******************, Teleflora</p>
Even though the website claims that a comparable flower arrangement will be prepared if your order isn't available, my delivery order was canceled without an alternative. On the positive side, I was notified within 2 hours of the order.
Business response:
<p>Hello*****,</p><p>I am so sorry about the issues with your floral order. A 50% future discount code has been issued. You will receive a separate email with the code to apply to a future order. If you misplace the email or the code, a copy of it will be on this order for reference, until it expires in 6 months.</p><p>Again, our sincere apologies and we hope to provide you with the Teleflora experience you deserve.</p><p>Thank You,</p><p>**********************</p>
All it was was a bunch of flowers all the same height with no arrangement whatsoever. This was very disappointing because the one I chose was a beautiful arrangement . Very overpriced for what arrived. Will not use you again.
Business response:
Hello *******,Please accept our sincere apologies for what was delivered compared to what was ordered. I can understand your disappointment. I have issued a full refund in the amount of $85.99, please allow 2 to 10 business days or until September 6 for your financial institution to post to your account. Again, we are so sorry for any inconvenience you have experienced. Kind regards,****************Teleflora
They emailed and cancelled my order. They do not go outside of the ************** apparently. Very disappointed.
Business response:
I apologize for the inconvenience this may have caused you. I am unable to locate your order with the information provided. Please reach out to us at ************** so that we may be able to assist you further. Thank you, *****, Teleflora<span style="white-space:pre"></span>
******* delivered looked NOTHING like the photo I relied upon for purchase. All filler flowers, no roses. Looked like they were picked from the side of the road and stuffed into a jar. It was extremely embarrassing to receive a photo of such a sad looking flower arrangement, from my friend. The company did issue a partial refund and future discount; however, I can't say that I would patronize this business again.
Business response:
****, I do apologize for the inconvenience this may have caused. I do show that we did speak with you today, and a full refund has been issued for the order. Please contact us if there is anything further, we can assist you with. Kind regards, *****, Teleflora
Awful they took hours of my time to be refunded after not delivering my moms birthday flowers. Mom is now super sad and I followed up with this ** all day trying to make sure this didnt happen
Business response:
<p>****,I am terribly sorry about your experiences with our services. I reviewed your order history, and I show a full refund was issued and a code for 50% off your next order was sent to your email on file. Please **** business days for the refund to be issued back to the original form of payment.</p><p>If you should need further assistance please contact us at **************. Thank you, *****, Teleflora</p>
I ordered an arrangement today for my husbands birthday next week. I received an email stating that my order was cancelled because it was a questionable order. I called customer service to see what the issue is only to be told that I had to be transferred to a different department. 35 minutes later Im still on hold. I will NEVER use Teleflora again.
Business response:
<p>Hello *********,</p><p></p><p>I am truly sorry your order was canceled. Our system canceled it for your protection because of fraud. We would be happy to reinstate your order. Call us at ************* for assistance with doing this. Again, I do apologize. <br style="background-color: rgb(255, 255, 255);"></p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.