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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The flowers were a little rag tag and for the price, I expected more.
Business response:
<p>Hello*******,</p><p>I am terribly sorry you were not satisfied with the bouquet delivered. I have reviewed your order, and a partial refund has been issued to your original form of payment. You will receive an email with the refund details. Please allowVisa **** business days to make the funds available to you or by 9/27/2023.</p><p>Thank you,</p><p>**********************</p>
I was very disappointed with flowers I have sent my mother due to the current florist/vendor in *******, ** (*****) not meeting the expectations of the flowers I have chosen from the selected items on the website. This is actually the second set of flowers that were poorly interpreted. I understand fully that the florist do the best they can but if I chose a bouquet of just roses thats *********** and paid for! Please look at finding a new florist in this area that can uphold the standards of Teleflora.
Someone recommended , I can not give you stars yet cause my flowers ?? has not been delivered yet
Business response:
Hello *******. I am so very sorry that your delivery is delayed. Our goal is to provide excellent service to all of our customer and I am truly sorry that we fell short on this order. I have issued you a 30% refund on this order for the delayed delivery. You will see this in your account in **** business days or by 9/26/23. I have also issued you a 30% future discount code that is valid for 6 months on a future order. Please call us at ************** so that we may assist you in resolving this issue. If it has been resolved ... read more
If I could give you o stars I would ! You cancel my order and then I have to wait **** days to get my money back ??? I should have read reviews before ordering from you .never again
Business response:
<p>Hello *****,</p><p></p><p>I am terribly sorry your order was canceled. Although we have an extensive network of florists, we unfortunately, did not have one for you delivery area. If you have not received your refund by 9/21/23 please contact us at **************. You may also call your banking institution for an estimated time of deposit. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
The order did not arrive as promised. Not happy!! Tried to find a customer service number to call but they refer you to an email customer service instead, which promises "prompt response". Not sure what that is supposed to mean, but have not had a response yet. Not being able to reach someone is not acceptable.
Business response:
Hello *****, I am so sorry that your order was not delivered from the original florist that we sent your order to. While we have many florists located in the **, ******, and many international countries, we were unable to locate another florist in the recipients area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment. You should see your refund in **** business days, or by 09/25/2023. Kindest regards, **************** Teleflora
You advertised same day delivery. This did not happen. It is the second time I have tried to use this benefit. Both times you failed. Stop promising something important that you cannot do. I was not even offered a partial credit on my order. Just a phone call at which time I expressed my disappointment and the caller did not care. Maybe time for another floral company that can offer what is promised.
Business response:
Hello ******, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $77.24 issued back to your original form of payment within **** business days or by 09/25/2023. We will also be delivering your arrangement on 09/11/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to ... read more
This is the worst company I have ever dealt with. I ordered a beautiful new baby planter in blue with Mylar balloons and what I received (2days later) was 6 cut wilted flowers in a clear vase sloshing around in water!! Even the delivery person said they were wilted!!!! No blue baby boy cube vase, no ribbons, no balloons, just 6 flowers in water. I **** near died when I saw this!! Is this company for real?!?!?! And I paid almost $90.00 for it!! You can bet I asked for a full refund and I will never use them again!
Business response:
Hello ********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $86.24 issued back to your original form of payment within **** business days or by 09/25/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I just heard from the florist that u r cancelling the order why?
Business response:
<p>Hello********,</p><p>I am terribly sorry for the issue with your floral order. I see where your order was replaced and delivered, today 9/8 at 11 am and left at the gravesite.</p><p>Thank You,</p><p>**********************</p>
My order was not comparable to what was delivered. I am extremely disappointed. Ordered a plant/fruit basket and received a plant and candy bar.
Business response:
I am truly sorry to hear your order was of poor quality and missing components of the order. I have issued you a full refund in the amount of $105.47. You will see that in 2 refunds and should be available by 09/21/2023. Again, I do apologize and if you need anything further please reach out to us at **************. Thank you, *****, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.