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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
never received a confirmation of my order. What happened to my order? ********
First timer so won't know until recipient informs me. Product was $70 and totaled $93. Don't like the lack of transparency re: almost $19 servicing fee until you are stuck at inputting credit card. That is BS and outrageous given tax was like $5. They should call it shipping instead and be truthful. NO matter what they call it - that $19 is way too much for a service fee. Would have been another $20 if I wanted before 1 pm - so perhaps $110 - think not! So am thankful for that little save and finding it on the order form. Al... read more
Business response:
Hello ****, we appreciate you as a customer and would like to take the opportunity to speak with you about this concern. Please reach out to us at ************. Best regards, ***** Teleflora
wow i just paid 84 dollars for an arrangement, that does NOT look like the arrangement. The item pictured had 3 large bamboo stalks, the item that was shipped had little sticks, that clearly do not resemble the image. I am appalled and i feel as ive been robbed. this was supposed to be a beautiful arrangement to celebrate my goddaughter passing the bar exam and becoming a lawyer, and it is a pathetic display. i am in shock.
Business response:
Hello ******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 10/3/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
Horrible Order Experience!Order not delivered as scheduled! Paid extra $15 to have flowers delivered before 1pm and they aren't even being delivered today. No calls or contact to let me know. I checked order status, seen they had not yet been delivered and found out when chatting in not being delivered today when scheduled and paid for. Abosultely horrible experience and customer service was not much help in resolving the issue.
Business response:
<p>Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. A refund of 30% of your order was issued in addition to the $15.00 fee for early delivery. A total of $43.45 should be issued back to your original form of payment within **** business days or by 10/03/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and... read more
In the past I have had a terrific experience with Teleflora, but something has changed. First, when I tried to log on to my account, I received "No record of account with that ID" message. (I have had an account for at least 15 years.)Then, just a few moments ago, I received an email summarily cancelling my order, stating that they could not fill it with their "network of florists." No option for a later delivery, no flexibility whatsoever. And it's going to take to to ********************************************************... read more
Business response:
Hello ********, I have reviewed your order. I am sorry that our florist were unable to fill the order. The refund that was issued was instant on our end. We do advise all customers who get a refund that it can take **** business days to process the refund. This is based on your card company. You *** need to call them to see how long they take to process refunds. Also, your log in *** not have worked as this order was placed on teleflora.com and all your previous orders were placed thru ******* If you have any further questio... read more
Did not deliver flowers for funeral service. Completely unprofessional. I will never use this service again.
Business response:
Hello ******* Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in full issued back to your original form of payment within **** business days or by 10/02/2023. Your order will be delivered to your recipient today. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Bes... read more
It was a very original and beautiful arrangement of a cake made of flowers. Unfortunately the very next morning a whole layer of flowers wilted. Obviously not done with fresh flowers and definitely not worth the price paid for them. Disappointed with how little it lasted since it was going to be the centerpiece of a party that it never made it to.
Business response:
Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in full issued back to your original form of payment within **** business days or by 10/02/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
I can't leave a review yet. My order has not been delivered yet.
Sept 5, 2023 placed order for a casket insert to be delivered Sept 15 NO LATER THAN 1:30pm as stated to me by Forest Lawn. Funeral scheduled for 2:30pm. I called at least 4 times to make sure delivery would be ON TIME. Teleflora would not give me name of florist they contracted my order with. Each time I was told that my instructions were on the order. It will be there on time. On day of funeral, I last called Forest Lawn at 1:47pm & still no delivery. I last called Teleflora at 2:06pm & no delivery. I DEMANDED A FULL REFUND... read more
Business response:
Hello *********, I apologize that you were disappointed in the delay of the delivery. I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.