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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
EXTREMELY disappointed in what was sent versus what was ordered. I ordered the premium Pour on the lavender bouquet with the cutest vase. What was sent was an ordinary green vase with a bouquet with a few purple flowers but an over whelming amount of white cheaper flowers.WILL NEVER ORDER FROM TELEFLORA AGAIN.
Business response:
Hello Jan, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. We have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve.... read more
I ordered red roses and you delivered pink. My girlfriend hates pink roses and now Im in bigger trouble than I was before I ordered them. This *****. Can you send red roses now?
Business response:
Hello *****, I am so sorry for the incorrect color of roses being delivered. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this time. I do show that your replacement order was delivered on 9/22/23. If you have any other questions or concerns, please don't hesitate to reach out to us at ************. Kindest regards, *****, Teleflora
Very Disappointed as you cancelled my order for no reason and my daughter missed out on receiving flowers for her birthday! Terrible...
Business response:
Hello ******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. We have issued you a future discount code to be used within the next 6 months if you wish. You will receive an email with the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. Kindest regards, *****, Teleflora
NOT WHAT I ORDERED I PAID FOR 2 BALLOONS THAT WERE NOT INCLUDED BEYOND FURIOUS
Business response:
Hello *****, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 10/6/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
******* looked nothing like what I ordered, I was very disappointed when I received a picture of the flowers from my sister.
Teleflora delivered my order one week ahead of when it was supposed to be delivered!! Very disappointed.
Business response:
Hello Kl, I have reviewed your order. I am sorry to hear that the florist delivered your order too soon. We would like the opportunity to make this right for you. I have arranged for an additional bouquet to be delivered on the correct delivery date. Please give us a call at ************** if we can assist any further. Thank you, ***** Teleflora<span style="white-space:pre"></span>
I have been ordering flowers from TELEFLORA for about a year. But the last order they simply canceled my order, and wanted me to place it again. When asked for reason couldnt give one either. The entire phone call experience was tiring as I kept going from one agent to another. Not ordering from them again!
Business response:
Hello *********, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. Your order was cancelled for your protection, our system indicated that the order was questionable. We would be happy to take your order again over the phone. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. Kindest regards, *******... read more
The flowers are beautiful but were delivered a day early. I clearly noted for delivery on September 21st. Unfortunately they were delivered today. Very disappointed.
Business response:
Hello *******, I am truly sorry your order was delivered on the incorrect day. I have filed a complaint on the order and our R&R team will investigate this further and reach out to you in 24 to 48 hrs. Again, I do apologize. Best regards, ********** Teleflora
This is the 3rd review I've submitted for you today! Your site is very user unfriendly. It kept kicking me off instead of accepting my selection. It said the phone number wasn't in an acceptable format but wouldn't let me return to the previous page to correct it. I re-entered my info over and over again. Now you're asking for yet another review. What happened to the other two. Teleflora, never again!
Business response:
<p>Hello,</p><p></p><p>Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. It would be a pleasure to assist you further. Please contact us at **************. We appreciate you as a customer and we hope to hear back from you.</p><p></p><p> Best regards,</p><p></p><p>********** Teleflora</p>
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.