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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You advertised same day delivery. This did not happen. It is the second time I have tried to use this benefit. Both times you failed. Stop promising something important that you cannot do. I was not even offered a partial credit on my order. Just a phone call at which time I expressed my disappointment and the caller did not care. Maybe time for another floral company that can offer what is promised.
Business response:
Hello ******, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $77.24 issued back to your original form of payment within **** business days or by 09/25/2023. We will also be delivering your arrangement on 09/11/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to ... read more
This is the worst company I have ever dealt with. I ordered a beautiful new baby planter in blue with Mylar balloons and what I received (2days later) was 6 cut wilted flowers in a clear vase sloshing around in water!! Even the delivery person said they were wilted!!!! No blue baby boy cube vase, no ribbons, no balloons, just 6 flowers in water. I **** near died when I saw this!! Is this company for real?!?!?! And I paid almost $90.00 for it!! You can bet I asked for a full refund and I will never use them again!
Business response:
Hello ********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $86.24 issued back to your original form of payment within **** business days or by 09/25/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I just heard from the florist that u r cancelling the order why?
Business response:
<p>Hello********,</p><p>I am terribly sorry for the issue with your floral order. I see where your order was replaced and delivered, today 9/8 at 11 am and left at the gravesite.</p><p>Thank You,</p><p>**********************</p>
My order was not comparable to what was delivered. I am extremely disappointed. Ordered a plant/fruit basket and received a plant and candy bar.
Business response:
I am truly sorry to hear your order was of poor quality and missing components of the order. I have issued you a full refund in the amount of $105.47. You will see that in 2 refunds and should be available by 09/21/2023. Again, I do apologize and if you need anything further please reach out to us at **************. Thank you, *****, Teleflora
I ordered a very specific plant to go to a funeral service. A couple of things. The plant I ordered is pet friendly. The one delivered is not the same plant I ordered. It is a lower cost plant. It is not animal friendly. I also paid $15 dollars extra to have it delivered prior to 1pm and gave special instructions begging to get it there by the service at noon. My understanding is it did not make it. Let me know exact delivery time if this wrong plant. I am upset wuth the entire thing.
Business response:
Hello ******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/22/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
I ordered a hydrangea plant and gerber daisies were sent instead. The florist said the hydrangea was out of season. If the plant wasnt available I wouldnt have purchased it.
Business response:
Hello ********, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 09/22/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
First, my order was supposed to be delivered two days ago (yesterday was a holiday). IT WAS NOT.Today, I get an email saying, "Your order was hand delivered today." IT WAS NOT. The recipient has NOT received my gift.I expect a full refund to be expedited to me immediately.
Business response:
Hello *****!I sincerely apologize for any inconvenience you've experienced with your floral order. Our commitment is to deliver the highest level of service and ensure your complete satisfaction. Unfortunately, we have not been unable to locate your order with the information provided. If you would, please reach out to us at ************** so that we may assist you further. We're eager to assist you.Kindly,***** Teleflora
*********** were delivered wilted and broken. The bouquet was missing the center piece succulent as well.
Business response:
<p>Hello,</p><p></p><p>I am truly sorry to hear your order was of poor quality and missing components of the order. I have issued you a full refund in the amount of $96.32. You will see that in 2 refunds and should be available by 09/20/2023. Again, I do apologize and if you need anything further please reach out to us at **************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
We were very disappointed in the arrangement that was sent. It had two roses and about a dozen daisys along with some greenery. I will think twice before I order from Teleflora again. This was for our boss on the Corporate Account.
Business response:
Hello ****. I am so very sorry about the value of the arrangement that was delivered. Our goal is to provide excellent service to all our customers and I am so very sorry that we fell short on this order. I have issued you a 50% refund that will be available to you in **** business days or by 9/15/23. We welcome the opportunity to provide you with the excellent service you deserve in the future and hopefully increase your opinion and score for us. Again, I am truly sorry. Kindest regards, ************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.