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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cancelled my order because it was suspicious?!? Couldn't help me through chat so I had to call a number, was placed on hold for over 20 minutes with no resolution to my problem. Would give them 1 star if I had the option.
Business response:
Hello ******, I am incredibly sorry for the dissatisfaction you encountered. I was able to look up the order and would love to speak with you about the order over the phone. It does look like the refund has been issued in full and can take **** business days. Please reach out to us by phone for any further communication or assistance. Kindest Regards, ****************** Teleflora
If I could give this store no starts I legit would. I ordered an arrangement to be delivered same day for my mothers 60th birthday only to get a call saying they are unable to get ahold of the store to make the delivery. No kind of compensation was offered. Their customer service *****.
Business response:
Hello *********, I apologize you were unhappy with the delivery date. Our goal is to provide excellent customer service and we apologize that we fell short on this time. You should see a partial refund of $15.36 (30%) issued back to your original form of payment within **** business days or by 09/27/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, ***** Teleflora
I have been trying to review order. Not listed. You hung up on me and order was not completed. Why am I getting this review?
Flowers were not worth what I paid for them. Some were dying.
Business response:
Hello *******,I apologize that you were disappointed in the quality of the arrangement, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $139.08 issued back to your original form of payment within **** business days or by 09/27/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
The flowers were a little rag tag and for the price, I expected more.
Business response:
<p>Hello*******,</p><p>I am terribly sorry you were not satisfied with the bouquet delivered. I have reviewed your order, and a partial refund has been issued to your original form of payment. You will receive an email with the refund details. Please allowVisa **** business days to make the funds available to you or by 9/27/2023.</p><p>Thank you,</p><p>**********************</p>
I was very disappointed with flowers I have sent my mother due to the current florist/vendor in *******, ** (*****) not meeting the expectations of the flowers I have chosen from the selected items on the website. This is actually the second set of flowers that were poorly interpreted. I understand fully that the florist do the best they can but if I chose a bouquet of just roses thats *********** and paid for! Please look at finding a new florist in this area that can uphold the standards of Teleflora.
Someone recommended , I can not give you stars yet cause my flowers ?? has not been delivered yet
Business response:
Hello *******. I am so very sorry that your delivery is delayed. Our goal is to provide excellent service to all of our customer and I am truly sorry that we fell short on this order. I have issued you a 30% refund on this order for the delayed delivery. You will see this in your account in **** business days or by 9/26/23. I have also issued you a 30% future discount code that is valid for 6 months on a future order. Please call us at ************** so that we may assist you in resolving this issue. If it has been resolved ... read more
If I could give you o stars I would ! You cancel my order and then I have to wait **** days to get my money back ??? I should have read reviews before ordering from you .never again
Business response:
<p>Hello *****,</p><p></p><p>I am terribly sorry your order was canceled. Although we have an extensive network of florists, we unfortunately, did not have one for you delivery area. If you have not received your refund by 9/21/23 please contact us at **************. You may also call your banking institution for an estimated time of deposit. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
The order did not arrive as promised. Not happy!! Tried to find a customer service number to call but they refer you to an email customer service instead, which promises "prompt response". Not sure what that is supposed to mean, but have not had a response yet. Not being able to reach someone is not acceptable.
Business response:
Hello *****, I am so sorry that your order was not delivered from the original florist that we sent your order to. While we have many florists located in the **, ******, and many international countries, we were unable to locate another florist in the recipients area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment. You should see your refund in **** business days, or by 09/25/2023. Kindest regards, **************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.