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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This doesn't deserve 1 start. What was delivered was nothing like what I ordered. It's false adverting. I understand that sometimes the same vases are not available but they didn't even bother using similar flower. The original arrangements included red roses which are widely available. The arrangement that was delivered didn't include a single rose yet I was charged for a "premium" bouquet.
Business response:
******,I deeply regret to hear about your recent encounter with the floral arrangement. Our utmost commitment is to deliver exceptional service to each of our valued customers, and it pains us to acknowledge that we did not meet these standards with your order.I've noticed that one of our representatives has already taken steps to address the issue in response to the email you sent. However, if you find yourself with any further inquiries or lingering concerns, please do not hesitate to contact us at your earliest convenienc... read more
Extremely unhappy and irritated!! Saw a picture of what the recipient received and it was Nothing like what I had ordered!!! I realize that arrangements can't be Exactly like the pictures when ordering, but this was so far from it that I know the next time I need to send a bouquet out, I certainly won't be using Teleflora.
Business response:
Hello *****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. We have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserv... read more
Horrible, flower arrangements didnt even last five days, I couldve purchased an arrangement in Publix and they wouldve lasted a lot longer
order was not received , how do i get a refund ?
Business response:
********************, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $127.36 issued back to your original form of payment within **** business days or by 10/10/2023. If you have any further concern, please contact us at **************. Best regards, ***** Teleflora
This is the 1st time I'm using Teleflora. They were just delivered and I was sent a Thank you picture...I will NEVER order from this company again! It looks like you did the arrangement a week ago when I placed the order. It looks like you replaced the bamboo part with sunflower stems, the photo on your site shows 2 colors of *************** looks like the orchids must have been on their last leg so you just trimmed them back. To say I'm disappointed is an understatement. I can see by the reviews below I'm not alone. I will ... read more
Business response:
Hello *****, I am so sorry that you had this experience. The product you described does not follow are standards. I have issued a full refund on your order and issued a future discount as well. I have sent you emails regarding both. If there is anything else we can do to correct this matter please call us at ************** and ask to speak to a supervisor. Thank you.
Very disappointed. Ordered birthday flowers to be delivered and was contacted hours later to let me know they were cancelled. I was notified too late to use another service for same day delivery. Will not utilize your service again.
Business response:
Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see an email from us with a discount code for 30% off of the future order of your choice. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards, ***** Teleflora
The arrangement was NOTHING like the picture or description on line. I was extremely disappointed. It looked like they grabbed a bunch of carnations from the supermarket and stuck them in a vase.The florist you used should be ashamed and you should be ashamed. Ive never had an issue with Teleflora before. It was embarrassing. There were supposed to be roses and day lilies as well. It was nothing but carnations and some Pom looking flowers.I will have to consider another company in the future.
Business response:
I extend my apologies for the unsatisfactory arrangement your recipient received. It is our sincere commitment to provide exceptional service to all our patrons, and we deeply regret that we did not meet your expectations with this order. For this inconvenience, I have issued a 50% refund back to your original form of payment. Please allow **** business days for your financial institution to reflect this on your statement. I have also included a 30% future discount which you will receive in an email. Please note that you mus... read more
After I ordered the flowers I found out the person I ordered them for had to leave to go out of town the afternoon they were supposed to be delivered. I promptly notified Teleflora the day before the delivery date to let them know and was told the flowers would be delivered by 10 am. When she left at 2 pm the flowers still had not been delivered. I was notified by email that the flowers were delivered at 5:30 pm. The flowers sat outside for 2 days before she returned. Very dissatisfied with custormer service! I will just cal... read more
Business response:
Hello *******,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $60.43 issued back to your original form of payment within **** business days or by 10/10/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Ordered sympathy flowers on 9/19/23. Flowers were suppose to be delivered by 9/21. Flowers were never delivered and we were not notified of a delay. When I called to find out the status of my order they said the florist needed more time and the flowers would be delivered the next day on 9/22. 9/22 came and went and no flowers. 9/23 website shows ******* delivered but NOTHING was received by the recipient. What an incredibly horrible and infuriating experience. DO NOT USE OR RECOMMEND THIS COMPANY EVER!
Business response:
Hello ******, I am sorry for the issues with your order being delivered. Please reach out to us with your order number, so we can assist you further. Kindest regards, **************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.