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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very dissatisfied I ordered a $90+ arrangement with the guarantee of it being delivered before 1pm. After speaking with customer service I was notified the arrangement was delivered at 315. Looking nothing like the photo, one of the sign additions was written with a black marker on a piece of cardboard. The ghost is a kleenex with a half face drawn on with a pen..... maybe. Unacceptable!
Business response:
Hello *******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 10/31/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
I understand the flowers may vary but the vase was not what I ordered. I ordered a watering can vase and the recipient received a plain cheap glass vase. Very disappointed and will not be using Teleflora in the future. $65 for a small bouquet in a glass vase is very disappointing.
Business response:
Hello *****, Please accept our apologies for the inconvenience this has caused. A refund of $32.82 or 50% of your order total has been issued back to your original form of payment. Please allow **** business days for this to show on your billing statement or by 11/01/2023. Words cannot express our regret for the issues with your floral order. To show our apologies, a 30% future promotional code has been issued. You will receive an email which will include your discount code. You must call us at ************, or chat with one... read more
According to the recipient, the order was delivered Oct 16. Delivered three days too early!
Business response:
I sincerely apologize for the premature delivery and any inconvenience it may have caused you. We truly appreciate the significance of delivering your selected floral gift on the intended delivery date. As a gesture of our commitment to your satisfaction, I have authorized a 30% refund, and we will ensure that the flowers reach you on the correct delivery date.Should you still have any outstanding concerns, please don't hesitate to reach out to us at **************. We are dedicated to ensuring a resolution that leaves you s... read more
This order looked nothing like the photo. It was a jumbled mess. I understand that sometimes substitutions need to be made but I could have bought a bouquet at the grocery store and made it look better. It was not worth the money that was paid and I am very disappointed.
Business response:
Hello *****, I apologize that you were disappointed in the substitution and the quality of the arrangement, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $64.45 issued back to your original form of payment within **** business days or by 10/30/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Telef... read more
You didnt send what I ordered at all. It was a very specific choice and you just sent whatever you had. Thanks a lot Ill never use you again.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $53.91 issued back to your original form of payment within **** business days or by 10/30/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Paid $$$$ for 2 dozen rose BOUQUET and received a tiny little vase with scrap flower and the tiniest little rose ive ever seen. What a waste of money.
Business response:
Hello ****, I apologize for the inconvenience. I do show that a 30% refund was issued this morning of $22.46. Please allow **** business days for this to appear back on the original form of payment. Please contact us if we can be of further assistance. We can be reached at **************. Thank you, ***** Teleflora
I am completely disappointed and very angry. I ordered a premium floral arrangement. The actual product has 5 sunflowers and a fern **** for $85. Never will order from Teleflora again.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $ ***** issued back to your original form of payment within **** business days or by 10/30/23. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I placed 2 orders yesterday. I still have NO confirmation emails. I hope they get delivered. Or at least let me know they are unable to place order. My credit card was chargd
Business response:
Hello ******,I have reviewed your orders and the one going to***********;****** is for delivery on 11/14/23. We sent you an email with your order confirmation details yesterday when you emailed us the request. If you don't see it in your inbox, please check your spam/junk folder in case it went into there by mistake.The order going to ************************* was delivered today 10/13. A partial refund was issued for this order, and you should have received an email confirming this. The refund went back onto your original f... read more
Ordered a bouquet with vase for my mom's birthday with instructions to leave them on her porch (I live 3 hours from her). Never received a delivery confirmation. My sister called at 7:30 pm to let me know she found them. The florist they contracted with left them in the street next to the mailbox. ******* had been sitting in the ***** heat for 4-5 hours. $80 down the drain. Will not be using Teleflora again since they cannot guarantee their product.
Business response:
Hello ****, I am very sorry for the experience you had with your order. I have left you a voicemail explaining what I was doing with the order. I issued you a future discount and a full refund on the order. You should receive emails regarding both. I also left a phone number on your voicemail for you to contact our Supervisor Team directly if you have any further needs or concerns.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.