This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My order did not resemble the photo at all. How disappointing! My order for a friend in the hospital resembled a supermarket floral bouquet, which is what I suspect whoever did the arrangement used. It definitely did not look like a professional floral arrangement. My friend was happy to have received flowers but I definitely feel cheated! I won't use Teleflora again. I'll use Amazon's or ******** floral delivery service.
Business response:
Hello J, I am sorry that you were not happy with the quality and value of the arrangement. I have worked your order and issued you a refund and a future discount. You will receive emails regarding both that give the amounts and further details. If there is anything else we can do to make this right please call us at **************.
Wow. What a disappointment. 3 flowers in a tiny vase for $80. Dont recommend
Business response:
Hello*****,I am terribly sorry that the bouquet delivered wasn't to your liking. I reviewed the order, and a partial refund has been applied to your original form of payment. Please allow Mastercard **** business days to make the funds available to you or by 11/2/2023.When you choose a designers choice bouquet, the designer creates a bouquet for you with the flowers that they have available, in a unique design not posted on the website, filled to value for the price you paid. I am sorry that your order wasn't filled to value... read more
Flowers were not delivered on scheduled date. Very disappointed in the service.
Business response:
Hello ***********, We do apologize that your order was not delivered on the date you choose. The delivery date has been changed as requested to 10/18/2023. A partial refund in the amount of $15.41 has been applied to your original form of payment. Please allow **** business day for the refund to be show posted to your statement. If you have any questions, please fill free to call us at **************. Best regards ****** Teleflora
Recipient didn't receive flowers yet so can't comment on service or quality. Loop back later on 17th or next day.
Business response:
Hello ******,Thank you for responding. Hoping your recipient enjoys their flowers. Please consider amending your 1 star review. We are looking forward to serving your future floral needs. Kind regards,****************Teleflora
Very disappointed in the quality of the arrangements that were sent compared to what were ordered. They were very thin and mostly greenery and just thrown in the vase and no thought or time put in to it. Ordered two identical arrangements and they are both very poorly done and unhealthy with broken flowers in them when arrived even. Wont order again.
Business response:
Hello *******,I am truly sorry for your disappointment in the products delivered. I have issued a full refund on both orders. Please allow 2 to 10 business days or by 11/1/2023 to see those refunds. If you need anything else please call us at **************. Again, we do aplogize for the disatisfaction with our products.Best regards,********** Teleflora
terrible experience all the way around. you gotta step up your game. here's the rundown...1) Don't advertise 'same day flower delivery' if you can't do same day flower delivery.2) Don't email me telling me the flowers were 'hand delivered', to my wife's business, if in fact they weren't delivered yesterday (at the time of the delivery email)... It causes me to blow the surprise asking her to go look for them... effectively wasting the person's time I'm trying to surprise with 'SAME DAY FLOWERS'3) When I call and get a custom... read more
Business response:
Hello ****, I am sorry for the experience that you had with this order. I have refunded the full amount on the order that was available to refund. If there is anything more that we can do please call us at **************. You can ask to speak to a Supervisor and we will be glad to help you.
I paid $100+ for a PREMIUM arrangement that looks like I couldve walked around my neighborhood and picked it myself. Very small bouquet and nothing like the photo of the one I had selected. Very disappointed.
Business response:
Hello, ****,I genuinely regret that your floral gift did not meet your expectations. Our aim is to consistently deliver exceptional quality and value, and we deeply apologize for falling short in this instance. To address this inconvenience, I have taken the liberty of issuing a 50% refund, which should reflect on your original payment method within **** business days. I have sent you a n email that will also include a 30% future discount. When using this special promotion, please call and place your order with an agent beca... read more
sent a completely different bouquet that was intended for bereavement- it looked like a circus bouquet and i will never order from them again
Business response:
I am incredibly sorry that the incorrect arrangement was sent to your loved one. I issued the remainder of your refund for a full refund that can take **** business days. I see you were already issued a future discount code in hopes that you will consider giving us a chance to give you the service you deserve. If there is anything else I can do, please don't hesitate to reach out to us directly. Kindest Regards, ****************** Teleflora
The only reason I made this purchase was because of the promise that (for $15 more) the flowers would be delivered before 1pm. At 1:30, I told them that the flowers had not yet arrived and so they refunded the 15. Lets me clear. The promise was not that they would refund the 15 if the flowers did not arrive. The promise was that for 15 THE FLOWERS WOULD ARRIVE ON TIME.I ended up leaving 3 hours later and the flowers had still not arrived. But apparently they arrived immediately after I left and so, they were completely usele... read more
Business response:
Hello ****,I am so sorry that the florist couldn't meet your requested time frame. I have reviewed your order, and a full refund was applied to your original form of payment in 2 parts; one for $15 and the other refund was for the remaining balance. Please allowApplePay **** business days to make the funds available to you or by 11/1/2023.If you have any further concerns, please feel free to contact us at ***********************************************************************.Thank You,**********************
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.