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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Teleflora delivered my order one week ahead of when it was supposed to be delivered!! Very disappointed.
Business response:
Hello Kl, I have reviewed your order. I am sorry to hear that the florist delivered your order too soon. We would like the opportunity to make this right for you. I have arranged for an additional bouquet to be delivered on the correct delivery date. Please give us a call at ************** if we can assist any further. Thank you, ***** Teleflora<span style="white-space:pre"></span>
I have been ordering flowers from TELEFLORA for about a year. But the last order they simply canceled my order, and wanted me to place it again. When asked for reason couldnt give one either. The entire phone call experience was tiring as I kept going from one agent to another. Not ordering from them again!
Business response:
Hello *********, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. Your order was cancelled for your protection, our system indicated that the order was questionable. We would be happy to take your order again over the phone. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. Kindest regards, *******... read more
The flowers are beautiful but were delivered a day early. I clearly noted for delivery on September 21st. Unfortunately they were delivered today. Very disappointed.
Business response:
Hello *******, I am truly sorry your order was delivered on the incorrect day. I have filed a complaint on the order and our R&R team will investigate this further and reach out to you in 24 to 48 hrs. Again, I do apologize. Best regards, ********** Teleflora
This is the 3rd review I've submitted for you today! Your site is very user unfriendly. It kept kicking me off instead of accepting my selection. It said the phone number wasn't in an acceptable format but wouldn't let me return to the previous page to correct it. I re-entered my info over and over again. Now you're asking for yet another review. What happened to the other two. Teleflora, never again!
Business response:
<p>Hello,</p><p></p><p>Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. It would be a pleasure to assist you further. Please contact us at **************. We appreciate you as a customer and we hope to hear back from you.</p><p></p><p> Best regards,</p><p></p><p>********** Teleflora</p>
never received a confirmation of my order. What happened to my order? ********
First timer so won't know until recipient informs me. Product was $70 and totaled $93. Don't like the lack of transparency re: almost $19 servicing fee until you are stuck at inputting credit card. That is BS and outrageous given tax was like $5. They should call it shipping instead and be truthful. NO matter what they call it - that $19 is way too much for a service fee. Would have been another $20 if I wanted before 1 pm - so perhaps $110 - think not! So am thankful for that little save and finding it on the order form. Al... read more
Business response:
Hello ****, we appreciate you as a customer and would like to take the opportunity to speak with you about this concern. Please reach out to us at ************. Best regards, ***** Teleflora
wow i just paid 84 dollars for an arrangement, that does NOT look like the arrangement. The item pictured had 3 large bamboo stalks, the item that was shipped had little sticks, that clearly do not resemble the image. I am appalled and i feel as ive been robbed. this was supposed to be a beautiful arrangement to celebrate my goddaughter passing the bar exam and becoming a lawyer, and it is a pathetic display. i am in shock.
Business response:
Hello ******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 10/3/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
Horrible Order Experience!Order not delivered as scheduled! Paid extra $15 to have flowers delivered before 1pm and they aren't even being delivered today. No calls or contact to let me know. I checked order status, seen they had not yet been delivered and found out when chatting in not being delivered today when scheduled and paid for. Abosultely horrible experience and customer service was not much help in resolving the issue.
Business response:
<p>Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. A refund of 30% of your order was issued in addition to the $15.00 fee for early delivery. A total of $43.45 should be issued back to your original form of payment within **** business days or by 10/03/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and... read more
In the past I have had a terrific experience with Teleflora, but something has changed. First, when I tried to log on to my account, I received "No record of account with that ID" message. (I have had an account for at least 15 years.)Then, just a few moments ago, I received an email summarily cancelling my order, stating that they could not fill it with their "network of florists." No option for a later delivery, no flexibility whatsoever. And it's going to take to to ********************************************************... read more
Business response:
Hello ********, I have reviewed your order. I am sorry that our florist were unable to fill the order. The refund that was issued was instant on our end. We do advise all customers who get a refund that it can take **** business days to process the refund. This is based on your card company. You *** need to call them to see how long they take to process refunds. Also, your log in *** not have worked as this order was placed on teleflora.com and all your previous orders were placed thru ******* If you have any further questio... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.