This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered the twilight arrangement, which was supposed to be purple flowers./sympathy bouquet... they sent pink. Won't likely order again. 100 bucks you'd think it would resemble the picture somewhat!!
Business response:
We are very sorry the arrangement not meeting your expectations. I have reviewed and worked the order. I have issued a full refund and future discount code; you will receive emails on both. If there is anything more, we can do to help resolve this issue please call us @ **************. Thank you,
What is with the $19 service fee?! I entered a discount code and it was not applied as far as I could tell.
Business response:
Hello *****, Thank you for contacting Teleflora. Yes, Teleflora has a Service fee of $18.99 and can vary around the holidays. In regards, to your promotion code, I did refund 30% which is $15.00 this will post to your original form in 2 to 10 business days no later than 11/13/2023. It was a pleasure assisting you. If you have any further questions, please call Teleflora at **************.Best Wishes, ****** Teleflora
This company is not good. I read these reviews and, unfortunately, gave it the benefit of the doubt. Do NOT trust this company. I ordered flowers for my wife on our anniversary and paid EXTRA for guaranteed delivery by 1:00. Well, it was not delivered by 1:00; so I messaged the company. The company responded, apologized, and removed the extra charge for the 1:00 delivery. I told the company the entire purpose of the delivery was for my wife to receive them by 1:00, so she could enjoy them during the day on our anniversary. H... read more
Business response:
Hello *****, I am deeply sorry for the inconvenience of your order not being delivered by 1pm. Our shops are individually owned and we can not guarantee early delivery. You were previously refunded the early delivery fee. I issued a partial refund that can take **** business days as well, in hopes that you will give us a chance to give you the service you deserve. Please contact us directly with any other concerns. Kindest Regards, ****************** Teleflora
Scheduled for delivery on a Friday 1 week in advance. Received confirmation. Received a phone call and text to reschedule my delivery to Saturday in which i approved. Received another call stating the shop is closed on saturday and they would have to reschedule me to Monday. The only reason i knew my flowers werent delivered is because the recipent never called. When logged into my account it showed my order was cancelled. No phone call, reason or communication was given. When i called and spoke to someone, he told me that t... read more
Business response:
Hello *******, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. We are sorry that you were not satisfied with the service that you have received, and your order was canceled due to Teleflora not servicing the area. It would be a pleasure to assist you further. Please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Very disappointing experience! After placing my order 2 days in advance of required delivery date, which was on a Friday, the order was delivered so late in the day that my wife had already left work for the day/week and not returning until Monday (our anniversary was that Friday). Also, the order was completely wrong and not what I ordered (2 dozen roses).After realizing my wife had not received the flowers before the end of her work day and had still not been delivered by 5pm, I emailed Teleflora asking about a refund and ... read more
Business response:
Hello ***,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $111.21 issued back to your original form of payment within **** business days or by 11/13/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I wanted to order an arrangement with a pumpkin or fall extra but after making a selection it was not available in the delivery zip code. Then selected next day delivery. Then get an email that I had an option of 3 days later or longer Then I get a tracking code that doesnt work. I wont do this again
I received a phone call from Teleflora saying my order would not be able to be delivered on time, but would be delivered the next day. I received an e-mail saying that my order had been hand delivered. The same day, I received an e-mail saying they were unable to find a florist to deliver my order and that my order had been cancelled and I would be refunded.I have sent flowers to my Aunt that had just turned 93 every year. This year, she did not receive her flowers.Teleflora has become an unreliable service for me and I will... read more
Business response:
Hello******,I am terribly sorry that your order was canceled. I do see where you have ordered several times to this same recipient. I have issued you a Complimentary order at no cost to you. It will be for a designer's choice bouquet for delivery tomorrow, Friday 10/20. I did advise the designer that the recipient turned 93 recently and to make something special!Please accept our sincere apologies for the problems with your special floral delivery. For reference, the order number for this complimentary order is**********. If... read more
I would give them MINUS STARS if I had the option!!! I HAD to give them one start or I could not leave this review.I was sent an email stating that the zip code was wrong, so I called and we corrected that. Five minutes later I get another email stating THEY CANCELED MY ORDER( on the day it was to be delivered) because they have no local florists in the area. Now, my cousin won't be getting any flowers on her 70th birthday because Teleflora does not have a system in place that notifies you IMMEDIATELY when can't accommodate ... read more
Business response:
Hello********, I am sorry that you are upset that we can not fill the order. We do have a system in place when placing orders that catches that we do not have a florist. For your order we did have a florist for the zip code that was on the order when it came in. That is why the system allowed the order to be placed. Once you corrected the address for the order our team that places the orders are the ones that **** it if we do not have a florist. We were able to catch this and cancel your order in 26 minutes. I hope this help... read more
Extremely disappointing! I ordered a premium arrangement and it looks like a standard. Very embarrassing!
Business response:
**************, I am sorry that you are upset with the value and size of the arrangement. I have worked your order and issued you a partial refund and a future discount. You will receive emails regarding both with the amounts and further details. If there is anything else we can do to help with this please call us at **************.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.