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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
you took my order then 30min later you told me that you can't deliver my order. The refund will not credit back unitl 2 days to 10 days. That is not right.
Business response:
Hello ****, I apologize for the inconvenience this may have caused you. Unfortunately, I show we do not have a florist that services that area at this time. As an apology I have emailed you a discount code for 50% off any order in the next 6 months. Kind regards, ***** Teleflora
Will not do Teleflora again. Other sites send email as soon as delivered and let you know who signed for it. With Teleflora, you have to ask when delivered and wait few. Hours to get a reply. I still do not know who signed for flowers as recipient hasnt received them
Business response:
Hello *******, I do apologize for the inconvenience as we were unaware of this situation. I have issued a full refund of $70.54 back to the original form of payment. Please allow between **** business days to see this transaction returned to your account. Once again, I do apologize. In the future we may be reached at ************. Kind regards, ***** Teleflora
Not even Closed to the picture! I feel shamed for the arrangement the florist made, and super embarrassed when I got the thank you picture.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $82.49 issued back to your original form of payment within **** business days or by 10/18/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Not having much faith these will still be delivered today? Its almost 5:30 and I paid a $22 service fee. I usually use **** flowers and thought I would give you a try but ** getting nervous these wont be received as promised and no one to contact. Not super impressed with timing especially when the order was placed early this morning.
I wish I was able to share a photo here showing what I ordered vs. what was received. It is embarrassing.
Business response:
Mert, I am incredibly sorry for the arrangement that was sent to your recipient. The ball was dropped concerning your order. I issued the remainder of your refund for a full refund that can take **** business days in hopes that you will give us a chance to give you the great service you deserve. Please contact us directly if you have any further questions or concerns. Kindest Regards, ****************** Teleflora
I ordered flowers for my fathers casket at his funeral. They were to be delivered on 9/28/23 as the funeral was at 9:00 am on 9/29/23. When they did not show up on the 28th I called and spent over an hour on the phone trying to track them down. I was assured they would be there before the funeral at 9:00 am. When they did not show up the morning of the 29th I spent over an 1.5 hours on the phone with a rep trying to track them down. I was told they were delivered, they were not. I was told they were coming, they did not. I w... read more
Business response:
Hello ********, I apologize that you were disappointed with our services on such a difficult day, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $162.62 issued back to your original form of payment within **** business days or by 10/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I am unhappy with the replacement ******* delivered to my daughter for her birthday. I ordered the Beautiful in Blue Deluxe with a mylar balloon and ordered an e-card as well. My daughter waited at work until 6pm on a Friday, no delivery. I received a delivery confirmation at 7:30 pm so I guess they handed them over to the security guard that night. No balloon, no e-card so it's a good thing they at least attached the birthday note that comes on a stick. No blue vase, no blue inserts, 99% white daisies, 2 white lilies (one n... read more
Business response:
<p>Hello ****,</p><p></p><p>I am genuinely sorry your experience was not a pleasant one. I have issued you a full refund in the amount of $95.21 and a 30% future discount code. You should see that refund in two to ten business days or by 10/17/23. Again, I do apologize and hope you let us serve your future floral needs.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Flowers aren't here for the funeral so where are they?
Business response:
Hello *****, Thank you for contacting Teleflora regarding the delivery of your arrangement. I have confirmed with the florist the arrangement was delivered to the funeral home and signed into their flower room at 11:51 am before the visitation at 1 pm. If you need additional service or have additional questions, please contact Teleflora at **************. We will be happy to assist you. Best wishes, ****** Teleflora
The flowers I ordered were pretty but way smaller than what I selected!:(
Business response:
Hello *********, I am sorry that the arrangement was not as big as expected. I have looked over the order and issued a partial refund and a future discount promo code to you. I have sent you emails regarding both with the amounts for your records. If there is anything else that we can do to make this matter better please call us at **************. We would be glad to speak with you and assist further if needed.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.