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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed. Ordered birthday flowers to be delivered and was contacted hours later to let me know they were cancelled. I was notified too late to use another service for same day delivery. Will not utilize your service again.
Business response:
Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see an email from us with a discount code for 30% off of the future order of your choice. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards, ***** Teleflora
The arrangement was NOTHING like the picture or description on line. I was extremely disappointed. It looked like they grabbed a bunch of carnations from the supermarket and stuck them in a vase.The florist you used should be ashamed and you should be ashamed. Ive never had an issue with Teleflora before. It was embarrassing. There were supposed to be roses and day lilies as well. It was nothing but carnations and some Pom looking flowers.I will have to consider another company in the future.
Business response:
I extend my apologies for the unsatisfactory arrangement your recipient received. It is our sincere commitment to provide exceptional service to all our patrons, and we deeply regret that we did not meet your expectations with this order. For this inconvenience, I have issued a 50% refund back to your original form of payment. Please allow **** business days for your financial institution to reflect this on your statement. I have also included a 30% future discount which you will receive in an email. Please note that you mus... read more
After I ordered the flowers I found out the person I ordered them for had to leave to go out of town the afternoon they were supposed to be delivered. I promptly notified Teleflora the day before the delivery date to let them know and was told the flowers would be delivered by 10 am. When she left at 2 pm the flowers still had not been delivered. I was notified by email that the flowers were delivered at 5:30 pm. The flowers sat outside for 2 days before she returned. Very dissatisfied with custormer service! I will just cal... read more
Business response:
Hello *******,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $60.43 issued back to your original form of payment within **** business days or by 10/10/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Ordered sympathy flowers on 9/19/23. Flowers were suppose to be delivered by 9/21. Flowers were never delivered and we were not notified of a delay. When I called to find out the status of my order they said the florist needed more time and the flowers would be delivered the next day on 9/22. 9/22 came and went and no flowers. 9/23 website shows ******* delivered but NOTHING was received by the recipient. What an incredibly horrible and infuriating experience. DO NOT USE OR RECOMMEND THIS COMPANY EVER!
Business response:
Hello ******, I am sorry for the issues with your order being delivered. Please reach out to us with your order number, so we can assist you further. Kindest regards, **************** Teleflora
The website promised same day delivery but didnt show up. I needed it to be there
Business response:
Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $139.56 issued back to your original form of payment within **** business days or by 10/09/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
I had trouble with clicking the links and navigating the website
Business response:
<p>Hello ****,</p><p></p><p>I am genuinely sorry you had issues with our website. We would love to help you get your order placed. Please call us at **************. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
No place to add a coupon code. I signed up for emails, received a 20% coupon, but I was unable to apply it. Deceptive practices.
Business response:
Hello *****, I am sorry you were unable to locate where to add your discount code while placing your order. If you were to click the link provided in the email that was sent when you signed up, it would have automatically applied to the arrangements you see on the website. If you are needing any further assistance while placing an order, you can certainly reach out to our customer ********************** via chat located at the top of our website labeled "Need Help?" or our customer service line at ************. Regards, ****... read more
Very light on the flowers. Unbalanced flower arrangement. Poor quality on design. Didnt expect it to look so mediocre . Colors are very pretty.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund i issued back to your original form of payment within **** business days or by 10/09/23. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Ordered the deal of the day for a funeral arrangement. A family member sent a photo to us since we are out of state. The arrangement was definitely not something I would have picked for this occasion. Disappointed that I should have went with something else. The arrangement not worth what I spent.
Business response:
Hello ******,Please accept our apologies for the inconvenience this has caused. A refund of $68.89 has been issued back to your original form of payment. Please allow **** business days for this to show on your billing statement or by 10/09/2023. Kindest regards, **************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.