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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This order looked nothing like the photo. It was a jumbled mess. I understand that sometimes substitutions need to be made but I could have bought a bouquet at the grocery store and made it look better. It was not worth the money that was paid and I am very disappointed.
Business response:
Hello *****, I apologize that you were disappointed in the substitution and the quality of the arrangement, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $64.45 issued back to your original form of payment within **** business days or by 10/30/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Telef... read more
You didnt send what I ordered at all. It was a very specific choice and you just sent whatever you had. Thanks a lot Ill never use you again.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $53.91 issued back to your original form of payment within **** business days or by 10/30/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Paid $$$$ for 2 dozen rose BOUQUET and received a tiny little vase with scrap flower and the tiniest little rose ive ever seen. What a waste of money.
Business response:
Hello ****, I apologize for the inconvenience. I do show that a 30% refund was issued this morning of $22.46. Please allow **** business days for this to appear back on the original form of payment. Please contact us if we can be of further assistance. We can be reached at **************. Thank you, ***** Teleflora
I am completely disappointed and very angry. I ordered a premium floral arrangement. The actual product has 5 sunflowers and a fern **** for $85. Never will order from Teleflora again.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $ ***** issued back to your original form of payment within **** business days or by 10/30/23. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I placed 2 orders yesterday. I still have NO confirmation emails. I hope they get delivered. Or at least let me know they are unable to place order. My credit card was chargd
Business response:
Hello ******,I have reviewed your orders and the one going to***********;****** is for delivery on 11/14/23. We sent you an email with your order confirmation details yesterday when you emailed us the request. If you don't see it in your inbox, please check your spam/junk folder in case it went into there by mistake.The order going to ************************* was delivered today 10/13. A partial refund was issued for this order, and you should have received an email confirming this. The refund went back onto your original f... read more
Ordered a bouquet with vase for my mom's birthday with instructions to leave them on her porch (I live 3 hours from her). Never received a delivery confirmation. My sister called at 7:30 pm to let me know she found them. The florist they contracted with left them in the street next to the mailbox. ******* had been sitting in the ***** heat for 4-5 hours. $80 down the drain. Will not be using Teleflora again since they cannot guarantee their product.
Business response:
Hello ****, I am very sorry for the experience you had with your order. I have left you a voicemail explaining what I was doing with the order. I issued you a future discount and a full refund on the order. You should receive emails regarding both. I also left a phone number on your voicemail for you to contact our Supervisor Team directly if you have any further needs or concerns.
The ordering process was fine, that's why I gave it one star, but the delivery process was unorganized. I didn't find out the flowers were delivered until the next day, and the flowers looked nothing like the **********. To be honest, the arrangement looked horrible! I ordered the Heavenly and ******* premium flowers, so it would be nice and full, but the one delivered barely had any flowers in them. The arrangement was mostly leaves!! I might as well have ordered a plant! I feel cheated, and I won't be using this service ag... read more
Business response:
*******, I am deeply sorry that you were dissatisfied with the arrangement that was sent to your recipient. I issued the remainder of your refund. I will also send a complimentary arrangement to your recipient on 10/13/23. I hope this will allow you to give us another chance to give you the quality of service you deserve. Best Regards, ****************** Teleflora
Easy to order. Was the best florist in the area for delivery. This review was asked for before my delivery was made. I have had trouble with this florist in the past. Could not deliver the flowers I ordered. I hope they will be delivered this time as promised.
Wasn't happy at all!expensive flowers ended up looking cheap!And for starters...My daughter doesn't even like the colour pink And i send the order with a deep purple vase and she got a small pink square vase, that would of been suitable for someone who just had a baby girl.Very disappointed!!!!!!
Business response:
Hello ****,I am truly sorry your daughter's arrangement was not what you had intended for her birthday. I have issued a full refund for $59.48 and sent a 30% future discount code. Please allow 2 to 10 business days or by 10/25/23 for the refund. Again, I do apologize.Best regards,********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.