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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered my flowers this morning for delivery today. Its 5:30pm and I just tracked my order. The tracking app shows with florist which means they have not been delivered and probably wont be today. I am beyond unhappy. These flowers had better be delivered first thing tomorrow and they better be fresh and beautiful!
Business response:
Hello *****, We have received a delivery confirmation that your order was delivered. I apologize for the late delivery. I have issued a 30% future discount that will be sent to your email. This discount can be used within 6 months. Kind regards, **********************, Teleflora
I bought this bouquet specifically for the succulent so my friend could plant it. She informed me the succulent is fake. Considering what I paid for these flowers, I am very upset.
Business response:
*****, I am deeply sorry for the fake succulent that was included in your recipient's arrangement. I issued the remainder of your order total to bring it to a full refund and a future discount has already been issued in hopes you will give us a chance to give you the service you deserve. Please contact us directly if you need any further assistance. Kindest Regards, ****************** Teleflora
I like the delivery time but totally disappointed on flower arrangement . Not only the flower arrangement looks old and sort of sloppy and I received the small arrangement size not the premium as shown from the site that I paid for . This is fraud and cheating the customer . Was suppose to received 3 paradise bird flower but the person only get 2 paradise bird flower from the birthday arrangement received and shown missing one string of tiger lilies as well. I do hope I will get a refund for the difference and will not order... read more
Business response:
Hello *******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. We have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. We have also issued you a free complimentary order that is scheduled for delivery today. Again, I apologize. I do hope that you will giv... read more
I ordered the Golden Glow deluxe arrangement for my daughter-in-law's birthday. The online photo shows a beautiful combination of fall flowers in different rust and orange colors. The arrangement received today looks ABSOLUTELY NOTHING like the photo!!!! I understand that the local florist has to use available flowers but the arrangement received is pathetic. I also ordered a $20 box of chocolates -- hope they are decent! Not happy and definitely not worth the nearly $80 spent. Never again, Teleflora.
Business response:
Hello *****!I extend my apologies for the recent inconvenience you encountered with your floral order. It is our sincere commitment to provide exceptional service to all our patrons, and we deeply regret that we did not meet your expectations with this order. For this inconvenience, I have issued a 50% refund back to your original form of payment. Please allow **** business days for your bank to post this back onto your statement. I have also issued a 30% future discount which you will receive as an email. To redeem, you mus... read more
This doesn't deserve 1 start. What was delivered was nothing like what I ordered. It's false adverting. I understand that sometimes the same vases are not available but they didn't even bother using similar flower. The original arrangements included red roses which are widely available. The arrangement that was delivered didn't include a single rose yet I was charged for a "premium" bouquet.
Business response:
******,I deeply regret to hear about your recent encounter with the floral arrangement. Our utmost commitment is to deliver exceptional service to each of our valued customers, and it pains us to acknowledge that we did not meet these standards with your order.I've noticed that one of our representatives has already taken steps to address the issue in response to the email you sent. However, if you find yourself with any further inquiries or lingering concerns, please do not hesitate to contact us at your earliest convenienc... read more
Extremely unhappy and irritated!! Saw a picture of what the recipient received and it was Nothing like what I had ordered!!! I realize that arrangements can't be Exactly like the pictures when ordering, but this was so far from it that I know the next time I need to send a bouquet out, I certainly won't be using Teleflora.
Business response:
Hello *****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. We have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserv... read more
Horrible, flower arrangements didnt even last five days, I couldve purchased an arrangement in Publix and they wouldve lasted a lot longer
order was not received , how do i get a refund ?
Business response:
********************, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $127.36 issued back to your original form of payment within **** business days or by 10/10/2023. If you have any further concern, please contact us at **************. Best regards, ***** Teleflora
This is the 1st time I'm using Teleflora. They were just delivered and I was sent a Thank you picture...I will NEVER order from this company again! It looks like you did the arrangement a week ago when I placed the order. It looks like you replaced the bamboo part with sunflower stems, the photo on your site shows 2 colors of *************** looks like the orchids must have been on their last leg so you just trimmed them back. To say I'm disappointed is an understatement. I can see by the reviews below I'm not alone. I will ... read more
Business response:
Hello *****, I am so sorry that you had this experience. The product you described does not follow are standards. I have issued a full refund on your order and issued a future discount as well. I have sent you emails regarding both. If there is anything else we can do to correct this matter please call us at ************** and ask to speak to a supervisor. Thank you.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.