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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wasn't happy at all!expensive flowers ended up looking cheap!And for starters...My daughter doesn't even like the colour pink And i send the order with a deep purple vase and she got a small pink square vase, that would of been suitable for someone who just had a baby girl.Very disappointed!!!!!!
Business response:
<p>Hello ****,</p><p></p><p>I am truly sorry your daughter's arrangement was not what you had intended for her birthday. I have issued a full refund for $59.48 and sent a 30% future discount code. Please allow 2 to 10 business days or by 10/25/23 for the refund. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I paid $80 for a few flowers that looked like they would've cost me $10 at the grocery store... the vase looked especially cheap. Disappointed and feeling ripped off.
Business response:
<p>Hello ******,</p><p>I am so sorry that what was delivered wasn't what you ordered and that a cheap vase was used. I have reviewed your order, and a full refund has been applied to your original form of payment. Please allowPay Pal **** business days to make the funds available to your account or by 10/25/2023.</p><p>Words cannot express our regret for the issues with your floral order. To show our apologies, a 50% future discount code has been issued. You will receive a separate email which will include your discount code... read more
I spent good money on something that didn't look like what I paid for. The quality of the flowers were not even close comparison to the photo shown and the size (which by the way was supposed to ***********" was nothing short of a spring bouquet). It's insulting. I wish I could leave a photo but it's clear for obvious reasons they don't offer that option. I deserve a FULL refund for this. I never leave reviews but I'm compelled to leave this one. I will never using them again.
Business response:
******, I am very sorry for the quality of flowers that were not even close to comparison, to what you ordered. I issued the remainder of your money for a full refund that can take **** business days. I see you were already issued a future discount code, that code was sent to the email address you provided on your order. I am also issuing a complimentary designer choice arrangement to your loved one scheduled for delivery 10/12/23 in hopes that you will give us another chance to give you the service you deserve . Please cont... read more
What I ordered and paid for was NOTHING like what was delivered. I'm actually embarrassed by the arrangement that was delivered. Won't use them again.
Business response:
I extend my apologies for the recent inconvenience you encountered with your floral order. It is our sincere commitment to provide exceptional service to all our patrons, and we deeply regret that we did not meet your expectations with this order. For this inconvenience, I have issued a 50% refund back to your original form of payment in the amount of $57.09. Please allow **** business days for your financial institution to post this back onto your statement. I have also included a 30% future discount which you will receive ... read more
I ordered flowers to be sent to a sick friend and picked a delivery date. I get a text the day after the delivery date to find they could not delivery the flowers on the date I requested with no reason given. When I requested that some of the heafty delivery fee I paid be refunded to me they would not do it. Their only choice was a discount on a future order or total refund. The delivery cost was about $5 less than the cost of the flowers and they refused. All I could do was cancel the whole order, which I did. I would never... read more
Business response:
Hello *****, I am so sorry for the experience you had with your order. I have issued a complementary order at no cost to you to be delivered to your recipient on 10/10/2023. I have sent you an email regarding the order so that you will have the order number. If you have any further concerns you may call us at ************** and ask to speak to a supervisor.
On behalf of the company, we ordered two sets of the same flower arrangement for the same delivery date but for two different people. All three elements in this ordeal went wrong. They came as drastically different arrangements. They were delivered on different dates. They delivered to one employee twice, another employee did not receive the flower we ordered for him. The entire experience from online ordering to surprise at the delivery dates, surprise at the flower arrangements to surprise at the recipient's name was so un... read more
Business response:
Hello **************, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. It would be a pleasure to assist you further, however, there is not enough information provided for me to access you order and assist you. Please contact us at **************. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
Ordered flowers to arrive a day ahead of birthday..did not deliver. Will not use them again. 1 star is too good!
Business response:
Hello *******,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $64.29 issued back to your original form of payment within **** business days or by 10/23/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
SCAM of a company!! I ordered an arrangement for my boss's birthday 3 days ahead of time. I picked the arrangement I did mostly because of the vase. Paid an extra $15 to make sure they arrived before 1 pm. Between the price, service fee, taxes & the early delivery fee, it came to over $100. They didn't arrive by 1, so I called them. They had to reimburse me the $15 & told me "they were on the truck & enroute". By 2, they still weren't there (my boss leaves at 3 & it was a Friday). I called them again and asked for the floris... read more
Business response:
Hello *****, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $116.61 issued back to your original form of payment within **** business days or by 10/23/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
They put the wrong card with the candy I ordered it had someone elses name on it saying who it was from.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.