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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered flowers for my fathers casket at his funeral. They were to be delivered on 9/28/23 as the funeral was at 9:00 am on 9/29/23. When they did not show up on the 28th I called and spent over an hour on the phone trying to track them down. I was assured they would be there before the funeral at 9:00 am. When they did not show up the morning of the 29th I spent over an 1.5 hours on the phone with a rep trying to track them down. I was told they were delivered, they were not. I was told they were coming, they did not. I w... read more
Business response:
Hello ********, I apologize that you were disappointed with our services on such a difficult day, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $162.62 issued back to your original form of payment within **** business days or by 10/17/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I am unhappy with the replacement ******* delivered to my daughter for her birthday. I ordered the Beautiful in Blue Deluxe with a mylar balloon and ordered an e-card as well. My daughter waited at work until 6pm on a Friday, no delivery. I received a delivery confirmation at 7:30 pm so I guess they handed them over to the security guard that night. No balloon, no e-card so it's a good thing they at least attached the birthday note that comes on a stick. No blue vase, no blue inserts, 99% white daisies, 2 white lilies (one n... read more
Business response:
<p>Hello ****,</p><p></p><p>I am genuinely sorry your experience was not a pleasant one. I have issued you a full refund in the amount of $95.21 and a 30% future discount code. You should see that refund in two to ten business days or by 10/17/23. Again, I do apologize and hope you let us serve your future floral needs.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Flowers aren't here for the funeral so where are they?
Business response:
Hello *****, Thank you for contacting Teleflora regarding the delivery of your arrangement. I have confirmed with the florist the arrangement was delivered to the funeral home and signed into their flower room at 11:51 am before the visitation at 1 pm. If you need additional service or have additional questions, please contact Teleflora at **************. We will be happy to assist you. Best wishes, ****** Teleflora
The flowers I ordered were pretty but way smaller than what I selected!:(
Business response:
Hello *********, I am sorry that the arrangement was not as big as expected. I have looked over the order and issued a partial refund and a future discount promo code to you. I have sent you emails regarding both with the amounts for your records. If there is anything else that we can do to make this matter better please call us at **************. We would be glad to speak with you and assist further if needed.
Not satisfied with flower picks just put in vase. This had no beauty in the arrangement nor did it have a flow on to make the arrangement seem beautiful
Business response:
Hello ********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $77.92 issued back to your original form of payment within **** business days or by 10/16/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Sent by door **** and we had no idea what they were trying to deliver since she hadn't ordered food. Then the note attached was all screwed up. Not the service I've had before.
Business response:
Hello ******, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $20.80 issued back to your original form of payment within **** business days or by 10/16/2023. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
I was not aware wrong delivery address was entered , called ***** # to make adjustments and was on hold 20 minutes or so and no answer, I hung up. Guess Ill try during the day.
Business response:
Hello ******,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. I do see you requested your order to be cancelled when you spoke with our agent. This has been completed per your request. You should see a refund in the amount of $102.45 issued back to your original form of payment within **** business days or by 10/16/2023. If there is anything else, we can do please contact us at... read more
I ordered a succulent garden. The arrangement received contained no succulents at all, and just a few fronds and leaves.
Business response:
Hello *******,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $78.87 issued back to your original form of payment within **** business days or by 10/16/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
You sent them to the wrong address!!! Luckily the hospital that did receive them was around the corner and they were arranging to have them picked up and delivered to correct address.!!
Business response:
Hello ******, Please accept our sincerest apologies for the mix up in delivery. We have issued a 30% refund in the amount of $29.17, please allow 2 to 10 business days or until October 11 for your financial institution to post to your account. We have also issued a 30% future discount which you will receive via your email. Should you have any questions or concerns, please contact us. We look forward to serving your future floral needs.Kind regards,****************Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.