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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order for a sympathy bouquet for a VP of my company. Reference #: ********** on 1/19/24. The order was to be delivered on 1/20/24. I received an email that it would not be delivered on 1/20/24 so I needed to choose another date which was Monday 1/22/24. Email confirmation of delivery was received 1/22/24. The problem was that not only was the flower delivery actually 1/23/24 but the flowers delivered were not even close to what was ordered. The flowers delivered looked like funeral flowers for the side of a caske... read more
Business response:
Hello ******, I apologize for the inconvenience this has caused you. I have issued a full refund back to the original payment method. Please allow **** business days for this to reflect in your account. Thank you, *****, TFHQ
Was very disappointed in Teleflora. I ordered flowers for my moms funeral. They not only sent the wrong arrangement, but the flowers were wilted. After things settled down I called customer service and they credited my card 30% after sending them pictures of what I ordered versus what we received. But the damage was already done and could not be reversed. I will never use this business again.
Business response:
Hello *******!I offer my apologies for your recent experience with Teleflora. We recognize the significance of delivering your chosen floral gift to convey your sentiments, and we deeply regret not meeting your expectations. In light of this inconvenience, we would welcome an opportunity to speak with you and offer the best resolution possible. If you would, please, call us at **************. We are looking forward to assisting you.It has been my pleasure.Kindest Regards,Kev L Teleflora
I placed an order for a funeral and received a confirmation that it would be delivered on the day I requested, and I paid a premium to make sure that was the case. On the day of delivery I was told it could not be delivered until the next day, which would still have been in time for the visitation. AFTER the visitation had started I was informed that it was not going to be there in time, but that it would be delivered in time for the funeral. Later that day I was told I would have to confirm substitutions, which I called and... read more
Business response:
Hello ***!I offer my apologies for your recent experience with Teleflora. We understand the significance of delivering your chosen floral gift for the services of your loved one. We deeply regret not meeting your expectations and apologize that we failed you on this order. We would like the opportunity to speak with you and offer the best resolution possible. If you would, please reach out to us at **************. We are looking forward to hearing from you.Kindest Regards,Kev L Teleflora
Ordered a sweet baby block arrangement for a little girl. Paid for same day delivery. It was not delivered until next day. The order was a grandma like order with clear vase and not something for a new baby. I was embarrassed that my son and wife received this for my first grandchild. I called the company who offered me 30% refund and 30% on new order. Never offered to make it right. Will never order from them again.
Business response:
Dear *****, I do apologize that you were unhappy with the substitution that was provided per our policy. I do show that a partial refund was issued. If you wish to attempt delivery again, we will be happy to attempt to locate the keepsake block you are referring to. Please give us a call at **************. Thank you, *****, Teleflora
*** 8th I ordered a floral arrangement and chocolate pretzels for deliver to my friend for her birthday the following day, *** 9th. The pretzels are handmade so they wouldn't be delivered until the 10th, which was fine because the flowers would be delivered on her birthday. I got an email the morning of the 9th saying there was a problem with my floral order. There wasn't a local florist that could accommodate the delivery that day because they had to order one of the flowers. I was told the flowers would be delivered tomorr... read more
Business response:
Hello ******!I extend my sincere apologies for the disappointment you experienced with your floral order. Our commitment is to provide the finest in floral arrangements and customer service possible, and we deeply regret that we fell short of your expectations on this occasion. For this inconvenience, we would be more than happy to have a complimentary floral arrangement sent to ****. If you would like this complimentary order delivered, please give us a call at ************** where one of our agents would be more than happy... read more
Ordered flowers for my mom for her birthday and she never recieved them. They were suppose to be there January 17, **** and on January 18, **** I contacted them wanting to know why the flowers had never been delivered. They already took the $95 off my credit card. They never contacted us, they never called my mom, they tried to state my mom wasn't available to recieve the Flowers yesterday. If they had shown up the dog would bark and she would answer the door, but that never happened. They never called her cell phone, they n... read more
Business response:
Hello ****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a full refund of your order in the amount of $95.19 which you will see refunded back to your credit card within **** business days or by 2/2/24. I have also sent a 40% future discount that was sent to your email. Again, I apologize. I do hope that you will give us another opportunity in the future to provide y... read more
I could not get Teleflora to accept an order to a legitimate, easily verifiable address. I tried 3 times and they canceled every time. They even had my contact information but did nothing on their part to resolve the issue. Use another online flower service that wants a customer's business.
Business response:
Hello*****************, I apologize for the issues you are having with your order. If you don't mind giving us a call at ************. We would be happy to assist you with placing your order. Thank you, *****, Teleflora
I ordered an arrangement yesterday for a celebration of life service. The service was today, but I paid a same-day delivery charge to have it delivered yesterday. The celebration service is now over, but the flowers never arrived. Checking the order status by phone, it says they are still in route, but I also received an email last night stating they had been delivered. I tried for hours before the service today to talk to a **************** rep, with no luck.
Business response:
Dear ***,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $185.46 issued back to your original form of payment within **** business days or by 01/30/2024. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** W Teleflora
Ordered a Christmas arrangement to be delivered on December 22 so it would be there for the all of the family's holiday festivities. On the 22nd I called to ask why it wasn't delivered and they said it would be delivered tomorrow. The same thing happened on the 23rd, 24th, and again on the 25th. After I finally demanded a refund because the arrangement would no longer work as a Christmas gift after that day- they sent me a "delivery notification" to my email. The family member never received anything. I had to call and ask f... read more
Business response:
Hello ******, I apologize for the inconvenience. I do show that we spoke with you on 12/25/23 and a full refund of $74.61 was issued the following day. Please allow **** business for this to appear in your account or by 1/9/24. Thank you, *****, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.