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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Flowers were not delivered on scheduled date. Very disappointed in the service.
Business response:
Hello ***********, We do apologize that your order was not delivered on the date you choose. The delivery date has been changed as requested to 10/18/2023. A partial refund in the amount of $15.41 has been applied to your original form of payment. Please allow **** business day for the refund to be show posted to your statement. If you have any questions, please fill free to call us at **************. Best regards ****** Teleflora
Recipient didn't receive flowers yet so can't comment on service or quality. Loop back later on 17th or next day.
Business response:
Hello ******,Thank you for responding. Hoping your recipient enjoys their flowers. Please consider amending your 1 star review. We are looking forward to serving your future floral needs. Kind regards,****************Teleflora
Very disappointed in the quality of the arrangements that were sent compared to what were ordered. They were very thin and mostly greenery and just thrown in the vase and no thought or time put in to it. Ordered two identical arrangements and they are both very poorly done and unhealthy with broken flowers in them when arrived even. Wont order again.
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry for your disappointment in the products delivered. I have issued a full refund on both orders. Please allow 2 to 10 business days or by 11/1/2023 to see those refunds. If you need anything else please call us at **************. Again, we do aplogize for the disatisfaction with our products.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
terrible experience all the way around. you gotta step up your game. here's the rundown...1) Don't advertise 'same day flower delivery' if you can't do same day flower delivery.2) Don't email me telling me the flowers were 'hand delivered', to my wife's business, if in fact they weren't delivered yesterday (at the time of the delivery email)... It causes me to blow the surprise asking her to go look for them... effectively wasting the person's time I'm trying to surprise with 'SAME DAY FLOWERS'3) When I call and get a custom... read more
Business response:
Hello ****, I am sorry for the experience that you had with this order. I have refunded the full amount on the order that was available to refund. If there is anything more that we can do please call us at **************. You can ask to speak to a Supervisor and we will be glad to help you.
I paid $100+ for a PREMIUM arrangement that looks like I couldve walked around my neighborhood and picked it myself. Very small bouquet and nothing like the photo of the one I had selected. Very disappointed.
Business response:
Hello, ****,I genuinely regret that your floral gift did not meet your expectations. Our aim is to consistently deliver exceptional quality and value, and we deeply apologize for falling short in this instance. To address this inconvenience, I have taken the liberty of issuing a 50% refund, which should reflect on your original payment method within **** business days. I have sent you a n email that will also include a 30% future discount. When using this special promotion, please call and place your order with an agent beca... read more
sent a completely different bouquet that was intended for bereavement- it looked like a circus bouquet and i will never order from them again
Business response:
I am incredibly sorry that the incorrect arrangement was sent to your loved one. I issued the remainder of your refund for a full refund that can take **** business days. I see you were already issued a future discount code in hopes that you will consider giving us a chance to give you the service you deserve. If there is anything else I can do, please don't hesitate to reach out to us directly. Kindest Regards, ****************** Teleflora
The only reason I made this purchase was because of the promise that (for $15 more) the flowers would be delivered before 1pm. At 1:30, I told them that the flowers had not yet arrived and so they refunded the 15. Lets me clear. The promise was not that they would refund the 15 if the flowers did not arrive. The promise was that for 15 THE FLOWERS WOULD ARRIVE ON TIME.I ended up leaving 3 hours later and the flowers had still not arrived. But apparently they arrived immediately after I left and so, they were completely usele... read more
Business response:
<p>Hello ****,</p><p>I am so sorry that the florist couldn't meet your requested time frame. I have reviewed your order, and a full refund was applied to your original form of payment in 2 parts; one for $15 and the other refund was for the remaining balance. Please allowApplePay **** business days to make the funds available to you or by 11/1/2023.</p><p>If you have any further concerns, please feel free to contact us at ***********************************************************************.</p><p>Thank You,</p><p>********... read more
Very dissatisfied I ordered a $90+ arrangement with the guarantee of it being delivered before 1pm. After speaking with customer service I was notified the arrangement was delivered at 315. Looking nothing like the photo, one of the sign additions was written with a black marker on a piece of cardboard. The ghost is a kleenex with a half face drawn on with a pen..... maybe. Unacceptable!
Business response:
Hello *******, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 10/31/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
I understand the flowers may vary but the vase was not what I ordered. I ordered a watering can vase and the recipient received a plain cheap glass vase. Very disappointed and will not be using Teleflora in the future. $65 for a small bouquet in a glass vase is very disappointing.
Business response:
Hello *****, Please accept our apologies for the inconvenience this has caused. A refund of $32.82 or 50% of your order total has been issued back to your original form of payment. Please allow **** business days for this to show on your billing statement or by 11/01/2023. Words cannot express our regret for the issues with your floral order. To show our apologies, a 30% future promotional code has been issued. You will receive an email which will include your discount code. You must call us at ************, or chat with one... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.