This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are horrible! Cancelled order at the end of the delivery date!
Business response:
Hello********,I am terribly sorry for the issues with your floral order. We canceled your order as you requested by phone and issued a full refund to your original form of payment. Please allow **** **** business days to make the funds available to you or by 12/14/2023. A future discount code of 30% off was also issued to you and is good for 6 months. A copy of the code will be on this order for reference until it expires. You will also receive an email with the code and details.Again, my sincere apologies for the unfortunat... read more
I was very disappointed when I saw a picture of what arrived to my friend! It was much less full and colorful than what I ordered, which was ther deluxe size of the bee pitcher bouquet. It should have included orange and pink roses, but instead there were no oranges, too many greens, not enough flowers, and not even a bee pitcher. It was a different colored pitcher with a dragonfly. I will not order from Teleflora again. You can not trust that they will deliver what you ordered, so their communications with and/or choice of ... read more
Placed a order today,was supposed to be delivered today as well. Waited all day but late afternoon did a chat they assured me they had contacted the florist and it would be delivered by time my wife was off work. Ten minutes later got a call they couldnt fill the order or deliver today, offered next day but wife doesn't work then. Told rep to refund and I wouldn't use their service any longer. She told me sorry but have a good day. Would have been nice to been notified they couldn't do it after or before I placed order so co... read more
Business response:
Hello, I am incredibly sorry that your order was not delivered on the day you asked and very sorry that we did not inform you of the issue until the end of the day. I issued a complimentary order that is set for delivery 11/30/23. I hope this will encourage you to use us for your future floral needs. Your order confirmation number is **********. Please don't hesitate to reach out to us directly with any further concerns. Kindest Regards, ****************** Teleflora
Im very upset. My flowers were suppose to be delivered on 11/10 and were not. Hopefully they get delivered today because if not they wont mean anything, as it is a Veterans Day bouquet.
Business response:
Hello *******, We have received an automated delivery confirmation from the florist that delivery was made on 11/10/2023. Regards, **************** Teleflora
My flower delivery was never delivered on the persons birthday which is my daughter in law I was also charged and have not been refunded.
Business response:
Hello *****, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund of $48.87 that will come back to your original form of payment within **** business days or by 11/24/2023. We have also issued a complimentary order that is scheduled for delivery today. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate ... read more
Told me it was same day, then immediately after paying says I have to pick another day.... No refund for my same day delivery, no option to cancel. Won't be using that again.
Business response:
Hello ***, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months. I have also issued a refund of 30% in the amount of $49.75. You will see that come back to your credit card within **** business days. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the exc... read more
I ordered the twilight arrangement, which was supposed to be purple flowers./sympathy bouquet... they sent pink. Won't likely order again. 100 bucks you'd think it would resemble the picture somewhat!!
Business response:
We are very sorry the arrangement not meeting your expectations. I have reviewed and worked the order. I have issued a full refund and future discount code; you will receive emails on both. If there is anything more, we can do to help resolve this issue please call us @ **************. Thank you,
What is with the $19 service fee?! I entered a discount code and it was not applied as far as I could tell.
Business response:
Hello *****, Thank you for contacting Teleflora. Yes, Teleflora has a Service fee of $18.99 and can vary around the holidays. In regards, to your promotion code, I did refund 30% which is $15.00 this will post to your original form in 2 to 10 business days no later than 11/13/2023. It was a pleasure assisting you. If you have any further questions, please call Teleflora at **************.Best Wishes, ****** Teleflora
This company is not good. I read these reviews and, unfortunately, gave it the benefit of the doubt. Do NOT trust this company. I ordered flowers for my wife on our anniversary and paid EXTRA for guaranteed delivery by 1:00. Well, it was not delivered by 1:00; so I messaged the company. The company responded, apologized, and removed the extra charge for the 1:00 delivery. I told the company the entire purpose of the delivery was for my wife to receive them by 1:00, so she could enjoy them during the day on our anniversary. H... read more
Business response:
Hello *****, I am deeply sorry for the inconvenience of your order not being delivered by 1pm. Our shops are individually owned and we can not guarantee early delivery. You were previously refunded the early delivery fee. I issued a partial refund that can take **** business days as well, in hopes that you will give us a chance to give you the service you deserve. Please contact us directly with any other concerns. Kindest Regards, ****************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.