This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a Christmas centerpiece for next day delivery. They indicated "same-day delivery" available so I was shocked when I received an email from Teleflora stating that my order was cancelled and I would be refunded. I tracked the order just a few hours earlier and it showed that it was with the florist. 1st and last time ordering from Teleflora. I WOULD NOT recommend.
Business response:
Hello *****, Please accept our sincere apologies your order was cancelled. The florists in the area were at holiday capacity and not accepting any more orders. I know this was very frustrating especially at the holidays. We have issued a complementary holiday arrangement to be delivered Tuesday, January 2. Again, we are so sorry this happened. We look forward to serving your future floral needs. Kind regards, ******, Teleflora
Ordered flowers for a birthday. Never delivered, even though website stated they were and emails stated they were "hand delivered". Two different times were given. After a few calls to customer service, admitted flowers were NOT delivered and I was assured they would be on the way there "now" . Two hours later and another call to customer service, still NOT delivered. The recipient nor I ever received a phone call regarding a problem with the delivery, even though this information had been provided when I placed the order. N... read more
Business response:
Dear *****, Thank you for contacting Teleflora regarding the non-delivery of your arrangement. We have spoken with the florist. The florist has confirmed the delivery was made yesterday on 12/23/2023. Due to the late delivery, we have refunded 30%, $18.13 back to your original form of payment. This will post to your statement in 2 to 10 business days no later than 01/09/2023. We have also sent to your email address a 30% Future Discount. Again, we apologize for the late delivery. Best Wishes,**************** Teleflora
I ordered wedding flowers from Teleflora 3 weeks in advance and not only did they not deliver the flowers I ordered, they failed to notify me that delivery would not be made. I had to sit on hold for 30 minutes after the event ended just to be told that my flowers werent delivered because of a driver shortage. When I asked why I wasnt contacted with the option of picking up the flowers, I was told my order would be cancelled and I could call again if I wanted to place another order. I could not even get a straight answer on ... read more
Business response:
Hello****,I am terribly sorry that your order could not be delivered on the date you requested for the wedding event. I reviewed your order and I see that it was delivered the next day on the 22nd.I went ahead and issued you a full refund back to your original form of payment. Please allow **** **** business days to make the funds available to you or by 1/9/2024.My sincere apologies for the issues with your floral delivery. If you have any further questions or concerns, please feel free to contact us back at ****************... read more
Ordered from TELEFLORA.was charged US funds! No where on the order form , website does it say anything about US funds.I have sent them pictures showing it does not.they just respond by ignoring the proof!
Business response:
Hello *****, I apologize that you were disappointed in our policy, I understand why you are upset. Our goal is to provide excellent service. On the website it clearly states that the charges are in USD. You can locate this by selecting an item to purchase then look under the size option and it states "All prices in USD ($)". Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
Ordered funeral flowers and it had very few flowers white roses. Not very good work for the price paid. Very disappointed.
Business response:
I extend my sincere apologies for the disappointment you experienced with your floral order. Our commitment is to provide the finest floral arrangements possible, and we deeply regret that we fell short of your expectations on this occasion.Regrettably, I am unable to identify your specific order with the information provided. Please, reach out to us at ************** so that we can assist you in resolving this matter. We look forward to hearing from you.Kindly,************ Teleflora
Definitely not what I ordered! The vase was smaller, made of glass or plastic instead of a weather slate pot described. The plants fewer and smaller than pictured. They were delivered on time. I have ordered from Teleflora previously for plants to be sent to people in other cities, so this is the first time I've seen what was delivered. I will not use them again. I regret not checking here for reviews before ordering.
Business response:
Hello ******, I do apologize that the arrangement was small and not what you ordered. I have issued a full refund back to your original form of payment. You will see this within **** business days or by 12/28/2023. We appreciate you as a customer and hope to serve you again in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
Would leave ZERO if I could! Ordered flowers, was charged and then at 3pm on the day of delivery they emailed to say oops sorry we cant do it. We cancelled your order. Then want to offer a discount code. NO THANKS! Why would I bother to try and order again, it wont come! What a waste of time.
Business response:
Hello ******, I do apologize that your order was cancelled the same day it was to be delivered. Upon researching your order, it was cancelled due to no florists will deliver to the address given. I am showing that we have issued a full refund and you will see this back on your original form of payment within **** business days. Again, we are very sorry that this happened and hope to serve you again in the future. Thanks, ******************, Teleflora
Shouldve checked here before ordering ??My order sat in With Florist status for an entire day after the order was confirmed the previous day. Wasnt delivered on the date requested at all. I am definitely ordering with local florists from now on. These reviews are telling the truth. So disappointing.
I order a nice Christmas cactus and box of chocolates. A cheap poinsettia was delivered no chocolates. I was offered a discount on my next order like I would really order again. Next said I should see 1/4 credit returned on my account. This is unacceptable I am so upset. I thought they would make the proper delivery that I paid for.
Business response:
Hello *******, I am very sorry that the wrong plant was delivered and there was no chocolates. We have issued a full refund back to your original form of payment and you will see this within **** business days. It has been a pleasure to assist you. Please contact us if you have further questions. Thanks, ******************, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.