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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed 2 orders yesterday. I still have NO confirmation emails. I hope they get delivered. Or at least let me know they are unable to place order. My credit card was chargd
Business response:
<p>Hello ******,</p><p>I have reviewed your orders and the one going to***********;****** is for delivery on 11/14/23. We sent you an email with your order confirmation details yesterday when you emailed us the request. If you don't see it in your inbox, please check your spam/junk folder in case it went into there by mistake.</p><p>The order going to ************************* was delivered today 10/13. A partial refund was issued for this order, and you should have received an email confirming this. The refund went back ont... read more
Ordered a bouquet with vase for my mom's birthday with instructions to leave them on her porch (I live 3 hours from her). Never received a delivery confirmation. My sister called at 7:30 pm to let me know she found them. The florist they contracted with left them in the street next to the mailbox. ******* had been sitting in the ***** heat for 4-5 hours. $80 down the drain. Will not be using Teleflora again since they cannot guarantee their product.
Business response:
Hello ****, I am very sorry for the experience you had with your order. I have left you a voicemail explaining what I was doing with the order. I issued you a future discount and a full refund on the order. You should receive emails regarding both. I also left a phone number on your voicemail for you to contact our Supervisor Team directly if you have any further needs or concerns.
The ordering process was fine, that's why I gave it one star, but the delivery process was unorganized. I didn't find out the flowers were delivered until the next day, and the flowers looked nothing like the **********. To be honest, the arrangement looked horrible! I ordered the Heavenly and ******* premium flowers, so it would be nice and full, but the one delivered barely had any flowers in them. The arrangement was mostly leaves!! I might as well have ordered a plant! I feel cheated, and I won't be using this service ag... read more
Business response:
*******, I am deeply sorry that you were dissatisfied with the arrangement that was sent to your recipient. I issued the remainder of your refund. I will also send a complimentary arrangement to your recipient on 10/13/23. I hope this will allow you to give us another chance to give you the quality of service you deserve. Best Regards, ****************** Teleflora
Easy to order. Was the best florist in the area for delivery. This review was asked for before my delivery was made. I have had trouble with this florist in the past. Could not deliver the flowers I ordered. I hope they will be delivered this time as promised.
Wasn't happy at all!expensive flowers ended up looking cheap!And for starters...My daughter doesn't even like the colour pink And i send the order with a deep purple vase and she got a small pink square vase, that would of been suitable for someone who just had a baby girl.Very disappointed!!!!!!
Business response:
<p>Hello ****,</p><p></p><p>I am truly sorry your daughter's arrangement was not what you had intended for her birthday. I have issued a full refund for $59.48 and sent a 30% future discount code. Please allow 2 to 10 business days or by 10/25/23 for the refund. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I paid $80 for a few flowers that looked like they would've cost me $10 at the grocery store... the vase looked especially cheap. Disappointed and feeling ripped off.
Business response:
<p>Hello ******,</p><p>I am so sorry that what was delivered wasn't what you ordered and that a cheap vase was used. I have reviewed your order, and a full refund has been applied to your original form of payment. Please allowPay Pal **** business days to make the funds available to your account or by 10/25/2023.</p><p>Words cannot express our regret for the issues with your floral order. To show our apologies, a 50% future discount code has been issued. You will receive a separate email which will include your discount code... read more
I spent good money on something that didn't look like what I paid for. The quality of the flowers were not even close comparison to the photo shown and the size (which by the way was supposed to ***********" was nothing short of a spring bouquet). It's insulting. I wish I could leave a photo but it's clear for obvious reasons they don't offer that option. I deserve a FULL refund for this. I never leave reviews but I'm compelled to leave this one. I will never using them again.
Business response:
******, I am very sorry for the quality of flowers that were not even close to comparison, to what you ordered. I issued the remainder of your money for a full refund that can take **** business days. I see you were already issued a future discount code, that code was sent to the email address you provided on your order. I am also issuing a complimentary designer choice arrangement to your loved one scheduled for delivery 10/12/23 in hopes that you will give us another chance to give you the service you deserve . Please cont... read more
What I ordered and paid for was NOTHING like what was delivered. I'm actually embarrassed by the arrangement that was delivered. Won't use them again.
Business response:
I extend my apologies for the recent inconvenience you encountered with your floral order. It is our sincere commitment to provide exceptional service to all our patrons, and we deeply regret that we did not meet your expectations with this order. For this inconvenience, I have issued a 50% refund back to your original form of payment in the amount of $57.09. Please allow **** business days for your financial institution to post this back onto your statement. I have also included a 30% future discount which you will receive ... read more
I ordered flowers to be sent to a sick friend and picked a delivery date. I get a text the day after the delivery date to find they could not delivery the flowers on the date I requested with no reason given. When I requested that some of the heafty delivery fee I paid be refunded to me they would not do it. Their only choice was a discount on a future order or total refund. The delivery cost was about $5 less than the cost of the flowers and they refused. All I could do was cancel the whole order, which I did. I would never... read more
Business response:
Hello *****, I am so sorry for the experience you had with your order. I have issued a complementary order at no cost to you to be delivered to your recipient on 10/10/2023. I have sent you an email regarding the order so that you will have the order number. If you have any further concerns you may call us at ************** and ask to speak to a supervisor.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.