This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give them MINUS STARS if I had the option!!! I HAD to give them one start or I could not leave this review.I was sent an email stating that the zip code was wrong, so I called and we corrected that. Five minutes later I get another email stating THEY CANCELED MY ORDER( on the day it was to be delivered) because they have no local florists in the area. Now, my cousin won't be getting any flowers on her 70th birthday because Teleflora does not have a system in place that notifies you IMMEDIATELY when can't accommodate ... read more
Business response:
Hello********, I am sorry that you are upset that we can not fill the order. We do have a system in place when placing orders that catches that we do not have a florist. For your order we did have a florist for the zip code that was on the order when it came in. That is why the system allowed the order to be placed. Once you corrected the address for the order our team that places the orders are the ones that **** it if we do not have a florist. We were able to catch this and cancel your order in 26 minutes. I hope this help... read more
Extremely disappointing! I ordered a premium arrangement and it looks like a standard. Very embarrassing!
Business response:
**************, I am sorry that you are upset with the value and size of the arrangement. I have worked your order and issued you a partial refund and a future discount. You will receive emails regarding both with the amounts and further details. If there is anything else we can do to help with this please call us at **************.
My order did not resemble the photo at all. How disappointing! My order for a friend in the hospital resembled a supermarket floral bouquet, which is what I suspect whoever did the arrangement used. It definitely did not look like a professional floral arrangement. My friend was happy to have received flowers but I definitely feel cheated! I won't use Teleflora again. I'll use Amazon's or ******** floral delivery service.
Business response:
Hello J, I am sorry that you were not happy with the quality and value of the arrangement. I have worked your order and issued you a refund and a future discount. You will receive emails regarding both that give the amounts and further details. If there is anything else we can do to make this right please call us at **************.
Wow. What a disappointment. 3 flowers in a tiny vase for $80. Dont recommend
Business response:
<p>Hello*****,</p><p>I am terribly sorry that the bouquet delivered wasn't to your liking. I reviewed the order, and a partial refund has been applied to your original form of payment. Please allow Mastercard **** business days to make the funds available to you or by 11/2/2023.</p><p>When you choose a designers choice bouquet, the designer creates a bouquet for you with the flowers that they have available, in a unique design not posted on the website, filled to value for the price you paid. I am sorry that your order wasn'... read more
Flowers were not delivered on scheduled date. Very disappointed in the service.
Business response:
Hello ***********, We do apologize that your order was not delivered on the date you choose. The delivery date has been changed as requested to 10/18/2023. A partial refund in the amount of $15.41 has been applied to your original form of payment. Please allow **** business day for the refund to be show posted to your statement. If you have any questions, please fill free to call us at **************. Best regards ****** Teleflora
Recipient didn't receive flowers yet so can't comment on service or quality. Loop back later on 17th or next day.
Business response:
Hello ******,Thank you for responding. Hoping your recipient enjoys their flowers. Please consider amending your 1 star review. We are looking forward to serving your future floral needs. Kind regards,****************Teleflora
Very disappointed in the quality of the arrangements that were sent compared to what were ordered. They were very thin and mostly greenery and just thrown in the vase and no thought or time put in to it. Ordered two identical arrangements and they are both very poorly done and unhealthy with broken flowers in them when arrived even. Wont order again.
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry for your disappointment in the products delivered. I have issued a full refund on both orders. Please allow 2 to 10 business days or by 11/1/2023 to see those refunds. If you need anything else please call us at **************. Again, we do aplogize for the disatisfaction with our products.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
terrible experience all the way around. you gotta step up your game. here's the rundown...1) Don't advertise 'same day flower delivery' if you can't do same day flower delivery.2) Don't email me telling me the flowers were 'hand delivered', to my wife's business, if in fact they weren't delivered yesterday (at the time of the delivery email)... It causes me to blow the surprise asking her to go look for them... effectively wasting the person's time I'm trying to surprise with 'SAME DAY FLOWERS'3) When I call and get a custom... read more
Business response:
Hello ****, I am sorry for the experience that you had with this order. I have refunded the full amount on the order that was available to refund. If there is anything more that we can do please call us at **************. You can ask to speak to a Supervisor and we will be glad to help you.
I paid $100+ for a PREMIUM arrangement that looks like I couldve walked around my neighborhood and picked it myself. Very small bouquet and nothing like the photo of the one I had selected. Very disappointed.
Business response:
Hello, ****,I genuinely regret that your floral gift did not meet your expectations. Our aim is to consistently deliver exceptional quality and value, and we deeply apologize for falling short in this instance. To address this inconvenience, I have taken the liberty of issuing a 50% refund, which should reflect on your original payment method within **** business days. I have sent you a n email that will also include a 30% future discount. When using this special promotion, please call and place your order with an agent beca... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.