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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this negative stars I would because this is the worst floral company Ive ever dealt with. Ordered flowers for Saturday delivery, got an email saying the floral shop didnt have any balloons, fine. Got another email stating the order would be delivered Saturday & a pic of flowers being delivered- they looked nothing like what I ordered. Ten minutes later I get an email saying they cant deliver my order that day to pick a new date, called & it was a call center that was so loud I could barely hear, was guarantee... read more
Business response:
Hello ****, I am very sorry about the issues with your order. I have researched your order and show that we were not able to locate a florist who can fill your order so the order was cancelled and fully refunded. Please allow **** business days or by 2/26/2024 to appear back to your original form of payment. We value you as a customer and hope to serve you in the future. Please contact us for further questions. Thanks, ******************, Teleflora
February 07, ****, I ordered a Get Well arrangement for my sister in law to be delivered on the 08. I emailed Teleflora if they had a timeframe on delivery and was advised the frame was 11 to 7, but when checking my flowers ******* said they were on the truck out for delivery already. At 5:30 Pm I got a text message that my flowers were hand delivered. When checking with my family flowers never came. Called Teleflora and was advised flowers were delivered, but they couldn't tell me where. Asked for supervisor and got a perso... read more
Business response:
**************,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $52.22 issued back to your original form of payment within **** business days or by 02/26/2024. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****************Teleflora
I wish I would've read the reviews prior to purchase. I made a same day delivery for purple tulips (the deluxe) on 2/2 for my mom's birthday. I went to see her later that same evening and the floral arrangement was absolutely NOTHING like the images online. 15 tulips -the arrangement was nowhere full and the color of the tulips were completely different shade of purple. On 2/7 ALL of the flowers are wilted and dead with a terrible smell. I called customer service 2/8 and the gentleman was nice but offered me a 30% refund and... read more
Business response:
Hello ********!I extend my sincere apologies for the disappointment you experienced with your floral order. Our commitment is to provide the finest floral arrangements possible, and we deeply regret that we fell short of your expectations on this occasion and apologize that we did not offer a satisfactory resolution in our previous conversations.After reviewing your order, I have issued a full refund in the amount of $108.27. Please allow **** business days for your financial institution to reflect this on your statement. If... read more
Regret using this company and never will again. The flowers were not delivered to the hospital room. They were left at the receptionist desk. Very expensive also. They should be ashamed to be scaming people.
they cancelled my order without telling me on the day it was to be delivered said they cancelled it to protect me it was paid for with my card. they woud not say why the reason was. and if i wanted to reorder i have to call i told them i had throat cancer and cant talk on the phone they didnt seem to care to let me reorder on line my credit shows the money was taking out
Business response:
Hello ******, I apologize for the inconvenience this may have caused for you. If you are unable to speak with us by phone, please reach out to us at ********************************** so that we may assist you and reach a resolution for you in this matter. I look forward to assisting you with your floral needs. Thank you, *****, Teleflora<span style="white-space:pre"></span>
1st time order. The site was user friendly. Will update review after I get the flowers.
Business response:
<p>Hello *******,</p><p>Thank you for contacting Teleflora. I am sorry you were having issues with our website. Please reach out to us if you have any questions or concerns. Regards, **************** Teleflora</p>
I ordered a funeral arrangement for my nephew.. I ordered a Deluxe arrangement and paid over ****** ..(cost of flowers, delivery, and taxes) What was actually received was not justified by the cost.. My nephews Mother contacted me and sent photo.. I immediately contacted teleflora via email so that I could attach photos of what I ordered and what was actually received, which didn't even go to church( which I asked and included church address)Tele ***** credits me ***** and some change. I feel I should be totally refunded for... read more
Business response:
Hello ***************I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $113.14 issued back to your original form of payment within **** business days or by 2/12/2024. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****************Teleflora
I placed an order for a sympathy bouquet for a VP of my company. Reference #: ********** on 1/19/24. The order was to be delivered on 1/20/24. I received an email that it would not be delivered on 1/20/24 so I needed to choose another date which was Monday 1/22/24. Email confirmation of delivery was received 1/22/24. The problem was that not only was the flower delivery actually 1/23/24 but the flowers delivered were not even close to what was ordered. The flowers delivered looked like funeral flowers for the side of a caske... read more
Business response:
Hello ******, I apologize for the inconvenience this has caused you. I have issued a full refund back to the original payment method. Please allow **** business days for this to reflect in your account. Thank you, *****, TFHQ
Was very disappointed in Teleflora. I ordered flowers for my moms funeral. They not only sent the wrong arrangement, but the flowers were wilted. After things settled down I called customer service and they credited my card 30% after sending them pictures of what I ordered versus what we received. But the damage was already done and could not be reversed. I will never use this business again.
Business response:
Hello *******!I offer my apologies for your recent experience with Teleflora. We recognize the significance of delivering your chosen floral gift to convey your sentiments, and we deeply regret not meeting your expectations. In light of this inconvenience, we would welcome an opportunity to speak with you and offer the best resolution possible. If you would, please, call us at **************. We are looking forward to assisting you.It has been my pleasure.Kindest Regards,Kev L Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.