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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My flower delivery was never delivered on the persons birthday which is my daughter in law I was also charged and have not been refunded.
Business response:
Hello *****, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund of $48.87 that will come back to your original form of payment within **** business days or by 11/24/2023. We have also issued a complimentary order that is scheduled for delivery today. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate ... read more
Told me it was same day, then immediately after paying says I have to pick another day.... No refund for my same day delivery, no option to cancel. Won't be using that again.
Business response:
Hello ***, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months. I have also issued a refund of 30% in the amount of $49.75. You will see that come back to your credit card within **** business days. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the exc... read more
I ordered the twilight arrangement, which was supposed to be purple flowers./sympathy bouquet... they sent pink. Won't likely order again. 100 bucks you'd think it would resemble the picture somewhat!!
Business response:
We are very sorry the arrangement not meeting your expectations. I have reviewed and worked the order. I have issued a full refund and future discount code; you will receive emails on both. If there is anything more, we can do to help resolve this issue please call us @ **************. Thank you,
What is with the $19 service fee?! I entered a discount code and it was not applied as far as I could tell.
Business response:
Hello *****, Thank you for contacting Teleflora. Yes, Teleflora has a Service fee of $18.99 and can vary around the holidays. In regards, to your promotion code, I did refund 30% which is $15.00 this will post to your original form in 2 to 10 business days no later than 11/13/2023. It was a pleasure assisting you. If you have any further questions, please call Teleflora at **************.Best Wishes, ****** Teleflora
This company is not good. I read these reviews and, unfortunately, gave it the benefit of the doubt. Do NOT trust this company. I ordered flowers for my wife on our anniversary and paid EXTRA for guaranteed delivery by 1:00. Well, it was not delivered by 1:00; so I messaged the company. The company responded, apologized, and removed the extra charge for the 1:00 delivery. I told the company the entire purpose of the delivery was for my wife to receive them by 1:00, so she could enjoy them during the day on our anniversary. H... read more
Business response:
Hello *****, I am deeply sorry for the inconvenience of your order not being delivered by 1pm. Our shops are individually owned and we can not guarantee early delivery. You were previously refunded the early delivery fee. I issued a partial refund that can take **** business days as well, in hopes that you will give us a chance to give you the service you deserve. Please contact us directly with any other concerns. Kindest Regards, ****************** Teleflora
Scheduled for delivery on a Friday 1 week in advance. Received confirmation. Received a phone call and text to reschedule my delivery to Saturday in which i approved. Received another call stating the shop is closed on saturday and they would have to reschedule me to Monday. The only reason i knew my flowers werent delivered is because the recipent never called. When logged into my account it showed my order was cancelled. No phone call, reason or communication was given. When i called and spoke to someone, he told me that t... read more
Business response:
Hello *******, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. We are sorry that you were not satisfied with the service that you have received, and your order was canceled due to Teleflora not servicing the area. It would be a pleasure to assist you further. Please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Very disappointing experience! After placing my order 2 days in advance of required delivery date, which was on a Friday, the order was delivered so late in the day that my wife had already left work for the day/week and not returning until Monday (our anniversary was that Friday). Also, the order was completely wrong and not what I ordered (2 dozen roses).After realizing my wife had not received the flowers before the end of her work day and had still not been delivered by 5pm, I emailed Teleflora asking about a refund and ... read more
Business response:
Hello ***,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $111.21 issued back to your original form of payment within **** business days or by 11/13/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I wanted to order an arrangement with a pumpkin or fall extra but after making a selection it was not available in the delivery zip code. Then selected next day delivery. Then get an email that I had an option of 3 days later or longer Then I get a tracking code that doesnt work. I wont do this again
I received a phone call from Teleflora saying my order would not be able to be delivered on time, but would be delivered the next day. I received an e-mail saying that my order had been hand delivered. The same day, I received an e-mail saying they were unable to find a florist to deliver my order and that my order had been cancelled and I would be refunded.I have sent flowers to my Aunt that had just turned 93 every year. This year, she did not receive her flowers.Teleflora has become an unreliable service for me and I will... read more
Business response:
<p>Hello******,</p><p>I am terribly sorry that your order was canceled. I do see where you have ordered several times to this same recipient. I have issued you a Complimentary order at no cost to you. It will be for a designer's choice bouquet for delivery tomorrow, Friday 10/20. I did advise the designer that the recipient turned 93 recently and to make something special!</p><p>Please accept our sincere apologies for the problems with your special floral delivery. For reference, the order number for this complimentary order... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.