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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed, embarrassed, not happy! SHAME ON YOU!I ordered a funeral arrangement for someone very dear and important to me, my Godmother/immediate relative. Presentation is very important for floral arrangements especially large focal point displays on tripod stands because its main use is 2 days *** and they are meant to stand out. I ordered a (open flower) gladiolas arrangement with tropical foilage at its lower length as shown on a internet picture, on its tripodstand. Well you got the foilage right, but only three flow... read more
Awful. It was my birthday and my husband ordered an arrangement off their website. The flowers that were delivered were not anything from the picture and even the vase wasn't the same. When I called they said the local florist can change anything up to a minor amount if they don't have the supplies. This was nothing like the picture. Looked like someone thru a bunch of rejects in. DON'T ORDER FROM TELEFLORA- EVEN THE SUPERVISORS DON'T CARE. They offered me a refund of 27% and this was a premiium arrangement at $90!.
Business response:
HelloMary ***, I am very sorry that the arrangement was nothing like what was ordered. I have researched the order and show that a full refund has been processed. Please allow **** business days for you to see this back on the original form of payment. We value you as a customer and hope to serve you in the future. Please contact us for further questions. Thanks, ******************, Teleflora
YOU DIDNT SEND IT. YOU CANCELED MY ORDER. YOU NEED TO HAVE THE REFUND INCLUDED. i WILL BE WATCHING MY BILL.MEANWHILE I HAVE TO GO ELSEWHERE TO GET THAT ORDER COMPLETED.THANKS FOR NOTHING, I WOULD TELL ANYONE READING YOUR REVIEWS THAT I WONT GO BACK TO YOUR COMPANY AGAIN.YOU ARE NOT TRUST WORTHY AND CHARGE WHEN YOU HAVE DONE NOTHEING.
Business response:
Hello ***!We are truly sorry for any confusion. Unfortunately, it appears that we incorrectly advised you, after your request to change the delivery address. We will better educate the agent that you spoke with to ensure this does not happen again. However, for this inconvenience, I have issued a full refund, in the amount of $131.72, back to your original form of payment. Please allow **** business days for your financial institution to post this back onto your account.In a separate email, I have sent you a 30% future disco... read more
Spent hours to find the perfect planter for a friends Dads funeral. I wanted a plant that she could keep!! What was delivered was a vase of flowers. The only positive was that something was delivered. In the print they say substituting may happen. But is its even close. Lessen learned, dont spend time looking through all the beautiful designs, just click designers choice. Or order from Amazon & get what you ordered.
Business response:
Hello ******************** accept our sincere apologies. I feel your disappointment in not receiving what was ordered. I have issued a full refund in the amount of $100.41, please allow 2 to 10 business days or until March 3 for your financial institute to post to your account. Again, we are so sorry this occurred. Kind regards, **************** Teleflora
February 13th I ordered a *********** day arrangement for my boyfriend. I understand that it was last minute and other sites were sold out and teleflora was not so I figured it would be fine. The arrangement was over $50 and after frees it wait to a little over $80! But I understood because of the holiday. On the 14th I get an email to reschedule so I rescheduled it to the 15th on the 15th I get a call it needs to be rescheduled again. I call them the 16th at 8am and they informed me they would be delivered from 11am-5pm. I ... read more
Business response:
Hello, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $52.18 issued back to your original form of payment within **** business days or by 03/01/2024. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Did not get what I ordered and was embarrassed about the valentines gift that was delivered to partner. I order flower as a valentines Day present and when I was online the flowers I was ordering were amazing. That is the picture they had of it online. I ordered the premium option which my total ended up being $120. The flowers that were delivered on Valentines Day was a joke. They were smaller than the standard option and I had paid for the premium option. If you count the number of lilies in the picture online for the prem... read more
Business response:
<p>Hello*******,</p><p></p><p>I am terribly sorry that what was delivered was embarrassing and smaller than the standard. The clear vase definitely took away from the bouquet. That is definitely not the Teleflora experience we want our customers to have. I reviewed your order and issued a full refund for the remaining amount to your original form of payment. Please allowAfter Pay **** business days to make the funds available to your account or by 3/4/2024.</p><p>If you have any further concerns, please feel free to email **... read more
They definitely can not fulfill a delivery on time. Tried to send my daughters Valentines Day flowers a day late.
Business response:
<p>Hello*******,</p><p>Our sincerest apologies your order couldn't be delivered on the date requested. I reviewed your order, and it was canceled per your chat request. A full refund was issued to your original form of payment. Please allowVisa **** business days to make the funds available to your or by 3/1/2024.</p><p>Best Regards,</p><p>**********************</p><p>Teleflora</p>
Failed to deliver my get well flower arrangement after confirming and charging my card. I was contacted 4 hours later and told they couldnt do it. At that point it was too late to order from somewhere else for same day. Not okay.
Business response:
Hello *****, Thank you for contacting Teleflora. We understand it was disappointing to receive a request for an alternative delivery date. When Teleflora was contacted to cancel the order, we did at your request. The order has been refunded in full and will be posted to your original form of payment in 2 to 10 business days, no later than 2/27/2024. We do apologize we were unable to deliver on the 13th. We do hope you will provide us another opportunity in the future. Best Wishes, ****** W Teleflora
Ordered a plant arrangement for Valentines Day shipped for 2/13 date. When received not only was it smaller but it was a different arrangement altogether. I tried to get them to rectify the situation since it was still one day before Valentines but all they offered was a $20 refund. Im extremely disappointed with their service and will never order from them again. I dont recommend anyone else does either.
Business response:
Hello *****, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement that was delivered was not as requested. I have reviewed your order and a full refund of $50.92 has been applied back to your original form of payment please allow 2 - ***************************************************************** by 10/28/2024. Again, we apologize for the inconvenience, and we hope to continue to serve your floral needs in the future. Please cont... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.