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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered an arrangement yesterday for a celebration of life service. The service was today, but I paid a same-day delivery charge to have it delivered yesterday. The celebration service is now over, but the flowers never arrived. Checking the order status by phone, it says they are still in route, but I also received an email last night stating they had been delivered. I tried for hours before the service today to talk to a **************** rep, with no luck.
Business response:
Dear ***,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $185.46 issued back to your original form of payment within **** business days or by 01/30/2024. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** W Teleflora
Ordered a Christmas arrangement to be delivered on December 22 so it would be there for the all of the family's holiday festivities. On the 22nd I called to ask why it wasn't delivered and they said it would be delivered tomorrow. The same thing happened on the 23rd, 24th, and again on the 25th. After I finally demanded a refund because the arrangement would no longer work as a Christmas gift after that day- they sent me a "delivery notification" to my email. The family member never received anything. I had to call and ask f... read more
Business response:
Hello ******, I apologize for the inconvenience. I do show that we spoke with you on 12/25/23 and a full refund of $74.61 was issued the following day. Please allow **** business for this to appear in your account or by 1/9/24. Thank you, *****, Teleflora
Never ordering from them again. The arrangement was complexly different from what I ordered online, even the vase was different, they used different flowers of lesser quality/ lower cost and skipped some of them. I wish you could rate them on *******
Business response:
Thank you for contacting Teleflora. I apologize that the arrangement delivered did not meet our expectations. As per our conversation I am showing that a 30% refund has been issued for this inconvenience. It should be posted back to your form of payment **** business days. If any other concerns or questions, please call us at **************
Terrible service. Selling products they/their florist partners cannot fulfill and they know that. Then they send something completely different (and at much lesser value). When I reached out to have the problem corrected, they only give a small portion of refund which still makes the net money paid much higher than the value. When I push harder I get no response. Please do but use this service. Others like The Bouqs seemed to be much more reliable and have better quality control. There are so many other services. I highly su... read more
Business response:
Hello ****, please accept our sincere apologies for the inconvenience this has caused you. I can understand how frustrating this must have been. I have issued a full refund back to the original form of payment please allow **** business days to see this appear in your account. Again, we are so sorry this happened. Kind regards, *****, Teleflora
I ordered a White and Gold Christmas floral centerpiece arrangement worth $ ****** from Teleflora. When the recipient of the flowers sent me a photo of it, I was livid because the flowers that were delivered was nothing close to the arrangement I picked out from the Teleflora website. The description on their website stated: " The arrangement is shaped like a Christmas tree, comprised of white lilies and cushion mums among branches of white pine and noble fir. Presented in a beautiful golden jardinire vase, this bouquet tree... read more
Business response:
Hello *******, Please accept our sincere apologies for the arrangement that was delivered for Christmas. I can understand how frustrated this must have been. I have issued a complementary arrangement to be delivered Tuesday, 01/02. I know this doesn't cover the disappointment from Christmas, but maybe it will make the new year better. Again, we are so sorry this happened. Kind regards, **************** Teleflora
Ordered a Christmas centerpiece for next day delivery. They indicated "same-day delivery" available so I was shocked when I received an email from Teleflora stating that my order was cancelled and I would be refunded. I tracked the order just a few hours earlier and it showed that it was with the florist. 1st and last time ordering from Teleflora. I WOULD NOT recommend.
Business response:
Hello *****, Please accept our sincere apologies your order was cancelled. The florists in the area were at holiday capacity and not accepting any more orders. I know this was very frustrating especially at the holidays. We have issued a complementary holiday arrangement to be delivered Tuesday, January 2. Again, we are so sorry this happened. We look forward to serving your future floral needs. Kind regards, ******, Teleflora
Ordered flowers for a birthday. Never delivered, even though website stated they were and emails stated they were "hand delivered". Two different times were given. After a few calls to customer service, admitted flowers were NOT delivered and I was assured they would be on the way there "now" . Two hours later and another call to customer service, still NOT delivered. The recipient nor I ever received a phone call regarding a problem with the delivery, even though this information had been provided when I placed the order. N... read more
Business response:
Dear *****, Thank you for contacting Teleflora regarding the non-delivery of your arrangement. We have spoken with the florist. The florist has confirmed the delivery was made yesterday on 12/23/2023. Due to the late delivery, we have refunded 30%, $18.13 back to your original form of payment. This will post to your statement in 2 to 10 business days no later than 01/09/2023. We have also sent to your email address a 30% Future Discount. Again, we apologize for the late delivery. Best Wishes,**************** Teleflora
I ordered wedding flowers from Teleflora 3 weeks in advance and not only did they not deliver the flowers I ordered, they failed to notify me that delivery would not be made. I had to sit on hold for 30 minutes after the event ended just to be told that my flowers werent delivered because of a driver shortage. When I asked why I wasnt contacted with the option of picking up the flowers, I was told my order would be cancelled and I could call again if I wanted to place another order. I could not even get a straight answer on ... read more
Business response:
<p>Hello****,</p><p>I am terribly sorry that your order could not be delivered on the date you requested for the wedding event. I reviewed your order and I see that it was delivered the next day on the 22nd.</p><p>I went ahead and issued you a full refund back to your original form of payment. Please allow **** **** business days to make the funds available to you or by 1/9/2024.</p><p>My sincere apologies for the issues with your floral delivery. If you have any further questions or concerns, please feel free to contact us ... read more
Ordered from TELEFLORA.was charged US funds! No where on the order form , website does it say anything about US funds.I have sent them pictures showing it does not.they just respond by ignoring the proof!
Business response:
Hello *****, I apologize that you were disappointed in our policy, I understand why you are upset. Our goal is to provide excellent service. On the website it clearly states that the charges are in USD. You can locate this by selecting an item to purchase then look under the size option and it states "All prices in USD ($)". Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.