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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This florist took an order for my mother's funeral and they never arrived. My relative called customer service after the funeral finding out they never arrived and they stated they were not able to find a florist for the time and day. Why would you advertise your service and not have a florist available. Very disappointed and will never use this company again!
Business response:
Hello ***, We sincerely apologize for any inconvenience you may have had using our Teleflora service. I look forward to helping you further, I am unable to access your order and offer you with the assistance you need due to insufficient information. Kindly give us a call at **************. We value your business and look forward to hearing from you. Warm regards, <br style="mso-special-character:line-break"><br style="mso-special-character:line-break"> ********************** Teleflora
Terrible experience. I placed an order for a funeral and the flowers never made it. I called and I was told that they couldnt get in touch with the florist and therefore didnt know where my order was. Basically my only option was a refund. No apology given. I will never use them again nor will I recommend them.
Business response:
Hello ******, I sincerely apologize for the encounter you had with our company. We strive to give each and every one of our clients outstanding services, and I sincerely apologize for our failure to do so on this occasion. We have fully refunded your order, which you may expect to appear in your original payment method within the next two to ten days, or by June 27th, 24. Kindly contact us at ************ if you have any additional inquiries. Warmest regards, ******* B and Teleflora.
They will ruin a Birthday surprise and don't care.The flowers, balloon, and chocolates I ordered to be delivered to my best friend on her birthday were not delivered. I don't care that they were sent to the wrong address. They would not resend the flowers either "That's not our policy." They offered a refund and then asked me to rate their service. Honey, a refund will NOT make up for you ruining the birthday surprise. A refund is REQUIRED and is not good customer service. We must stop congratulating companies for not doing ... read more
Business response:
******,I am truly sorry for the inconvenience this has caused both you and your friend. Our aim is to offer exceptional service to all our customers, and we deeply regret not meeting your expectations with this order.Unfortunately, with the information provided, I am unable to confirm your order. However, if you will give us a call at **************, we will be more than happy to resolve this issue for you. We will attempt to provide a resolution that you will be happy with. You may reach us anytime at ************** or you ... read more
Absolutely terrible ! I placed an order for a specific anniversary date and it came a day late. It said it was delivered on the correct date but was not. I ordered a container with a butterfly on it because it had a special meaning to the person receiving the gift but they showed up looking nothing like the picture. It looked like a 5 year old put together this arrangement.I paid $89.00 for something that did not come on time and something that did not look at all like the picture. What a waste of money! So dissatisfied and ... read more
Business response:
Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that thearrangement that was delivered was not as requested.I have reviewed your order and email has been sent.Again, we apologize for the inconvenience, and we hope to continue to serve your floral needs in the future. Please contact us for further assistance. Thanks, ****************, Teleflora
The bouquet I ordered promised "pink roses, ivory alstroemeria, miniature pink carnations, pink sinuata statice, dusty ******, and lemon leaf with a large green echeveria succulent". The photo showed five roses at the minimum. The bouquet that was delivered contained exactly 2 pink roses, pink alstroemeria, 2 miniature pink carnations, a large green chrysanthemum, and basic greens - no succulents, no statice, no dusty ******, no lemon leaf. The bouquet was also 2/3 the size it showed in the photo. Teleflora offered a 50% ref... read more
Business response:
Hello *************************, we are deeply sorry you were not happy with the arrangement sent to you. We would be more than happy to look into this further for you if you would like. Please call us at ************* as we would love to provide you with a better resolution. ********************, Teleflora
Terrible. They did not deliver the flowers, and for weeks they cant tell me if the order will be delivered but refuse to cancel and issue a refund. Very poor customer service, the email responses are generic and unhelpful, almost seem AI generated.I dont recommend teleflora, and I wont use it again.
Business response:
Hello *******, I apologize for the inconvenience. I have reviewed your order and I do show that we spoke with you yesterday and the order was cancelled with a full refund issued back to the original form of payment. Please reach out to us if we can assist you any further at **************. Thank you, *****, Teleflora
I placed an online order and received a confirmation on Monday 5/20/24 for flowers to be delivered on 5/25/24. On Tuesday 5/21/24 I received an email stating that delivery could not be made on 5/25/24 and was given the option of delivering on 5/24/24 instead. The recipients birthday was on the original delivery date, 5/25. > I realize that the florist will sometimes have to substitute flowers, but there are no roses or tulips in this arrangement. This arrangement is much smaller in size than what was pictured and the flowers... read more
Business response:
Hello *************************, We sincerely apologize for the quality of this arrangement. You are very correct in the fact that we fell way short on your order. We would love to look into this further for you. Please, feel free to contact us anytime at ************* or *********************************************************************** and we would like the chance to make this right. Thank you for reaching out. ********************, Teleflora
PATHETIC! WHAT A JOKE!!! As soon as I placed the order, they sent a message that they cannot provide the same bouquet, but they will provide a substitution very similar to what I ordered. Good thing I asked for a picture, and after seeing it, obviously I asked to receive a refund, which they issued, but this company should not be in business! How can you get away with doing such a terrible business? You should be removed off the marketplace and spare us all from dealing with you! SHAME ON YOU!
Business response:
<p>Hello ******,</p><p>I am terribly sorry for the negative experience with our services. That is definitely not the Teleflora service we expect our customers to receive. We hope you will give us another chance to make this right.</p><p>If you have any further concerns, please feel free to email us at ***********************************************************************.</p><p>Thank you,</p><p>**********************</p><p>Teleflora</p>
I ordered a orchid and got grocery store flowers - i could have done that. they charged me full price or the orchids, also did not deliver them on time, the following day i got no correspondance regarding what was going on with my order, and then luckily i asked my friend to send over a picture. and its a complete wrong bouquet that was not worth 85 dollars. THEY DID NOT STATE THEY WERE CHANGING MY ORDER WHATSOEVER. Did not state that the orchids would take time. NOTHING. offered me 20% off my next order, i will not be order... read more
Business response:
Hi Em, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $84.22 back onto the original payment method that you used by May 30, 2024, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, ********************** Teleflor... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.