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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
UNABLE TO LEAVE NO STARS. How many more emotional victims does Teleflora need to apologize to? ALARMING! They need to stop sending florists orders to the many, many vendors who DENY the orders. Then keep that information from the customer. Meanwhile sending FALSE emails with wrong information on them, especially that the flowers were delivered when indeed the order was never accepted let alone NEVER DELIVERED . and charge EXTRA for this attempt at a timed delivery. iNSULT TO INJURY. I took my experience of this to social med... read more
Business response:
<p>Hello *********************,</p><p>I apologize for the inconvenience this caused for you and I am sorry that we fell short this time. I do show that a full refund was issued back to the original form of payment on 4/6/24. Please don't hesitate to reach out to us at ************ if we can further assist. Thank you, *****, Teleflora</p>
I ordered flowers for my sister in law funeral, I ordered them on Monday and they were supposed to be delivered on Friday, *********** was on Saturday and they couldn't even delivered then then, they were closed, The next day for delivery was Monday. after the service. POOR service. NEVER Buying from them again. I do not live close, so it looks like I don't care.
Business response:
Hello *****!We extend our sincerest apologies that your floral order could not be dellivered. We understand how important these moments are. We would be more than happy to have a complimentarty arrangement delivered to the family. Please reach out to us at **************. We would love to assist you.Warmest Regards,************ Teleflora
Ordered $103 ************* design, they sent cheap vase with flowers that came from ******** They canceled the order and did florists choice. They did not come close to a $100 arrangement. They are money hungry not service oriented. Shame on them. It was for a VERY special birthday and they embarrassed me because I'm not able to get to her and the flowers sucked. Shame on them for not being concerned about return customers. They don't care which is obvious by the many sites with bad reviews.
Horrible service!!! I ordered flowers for a very extremely important date in my family. I placed 6 orders and 1 order has yet to be delivered. Another order arrived 2 days late and on that order it showed it was delivered on March 2nd and it wasnt. They lied about it being delivered on time. **************** is a waste of time you cant talk to a live person its a recorded voice pretending to be a person. It has been ***********************.
Business response:
Hello *****, I am very sorry about the order not being delivered and the customer service you received. I am showing that we have issued a 75% refund for your order that was delivered 2 days late. Unfortunately, there is not enough information provided for me to resolve the issue for the order that has not been delivered. Please contact us at ************** so that we can assist you further. We value you as a customer and hope to serve you in the future. Thanks, ******************, Teleflora
Disappointed, embarrassed, not happy! SHAME ON YOU!I ordered a funeral arrangement for someone very dear and important to me, my Godmother/immediate relative. Presentation is very important for floral arrangements especially large focal point displays on tripod stands because its main use is 2 days *** and they are meant to stand out. I ordered a (open flower) gladiolas arrangement with tropical foilage at its lower length as shown on a internet picture, on its tripodstand. Well you got the foilage right, but only three flow... read more
Awful. It was my birthday and my husband ordered an arrangement off their website. The flowers that were delivered were not anything from the picture and even the vase wasn't the same. When I called they said the local florist can change anything up to a minor amount if they don't have the supplies. This was nothing like the picture. Looked like someone thru a bunch of rejects in. DON'T ORDER FROM TELEFLORA- EVEN THE SUPERVISORS DON'T CARE. They offered me a refund of 27% and this was a premiium arrangement at $90!.
Business response:
HelloMary ***, I am very sorry that the arrangement was nothing like what was ordered. I have researched the order and show that a full refund has been processed. Please allow **** business days for you to see this back on the original form of payment. We value you as a customer and hope to serve you in the future. Please contact us for further questions. Thanks, ******************, Teleflora
YOU DIDNT SEND IT. YOU CANCELED MY ORDER. YOU NEED TO HAVE THE REFUND INCLUDED. i WILL BE WATCHING MY BILL.MEANWHILE I HAVE TO GO ELSEWHERE TO GET THAT ORDER COMPLETED.THANKS FOR NOTHING, I WOULD TELL ANYONE READING YOUR REVIEWS THAT I WONT GO BACK TO YOUR COMPANY AGAIN.YOU ARE NOT TRUST WORTHY AND CHARGE WHEN YOU HAVE DONE NOTHEING.
Business response:
Hello ***!We are truly sorry for any confusion. Unfortunately, it appears that we incorrectly advised you, after your request to change the delivery address. We will better educate the agent that you spoke with to ensure this does not happen again. However, for this inconvenience, I have issued a full refund, in the amount of $131.72, back to your original form of payment. Please allow **** business days for your financial institution to post this back onto your account.In a separate email, I have sent you a 30% future disco... read more
Spent hours to find the perfect planter for a friends Dads funeral. I wanted a plant that she could keep!! What was delivered was a vase of flowers. The only positive was that something was delivered. In the print they say substituting may happen. But is its even close. Lessen learned, dont spend time looking through all the beautiful designs, just click designers choice. Or order from Amazon & get what you ordered.
Business response:
Hello ******************** accept our sincere apologies. I feel your disappointment in not receiving what was ordered. I have issued a full refund in the amount of $100.41, please allow 2 to 10 business days or until March 3 for your financial institute to post to your account. Again, we are so sorry this occurred. Kind regards, **************** Teleflora
February 13th I ordered a *********** day arrangement for my boyfriend. I understand that it was last minute and other sites were sold out and teleflora was not so I figured it would be fine. The arrangement was over $50 and after frees it wait to a little over $80! But I understood because of the holiday. On the 14th I get an email to reschedule so I rescheduled it to the 15th on the 15th I get a call it needs to be rescheduled again. I call them the 16th at 8am and they informed me they would be delivered from 11am-5pm. I ... read more
Business response:
Hello, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $52.18 issued back to your original form of payment within **** business days or by 03/01/2024. If there is anything else, we can do please contact us at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.