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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
July 31 was my daughters birthday, I called Teleflora to have a vase sent to her. Signed off computer went to bed knowing that she would be so happy to see that OK delivered to her house to say it was never delivered now Im not the type of person to be, looking at my emails hanging onto my phone for notifications and so forth little did I know that night I received an email from them that they couldnt fulfill the order. When I call customer service because I didnt order the deluxe bouquet they didnt have a florist to accommo... read more
Business response:
Hello ******,Thank you for contacting Teleflora. While we have many florists located in the **, ******, and many international countries, unfortunately, we do not have a florist in your area that could fulfill the delivery if our website states that there is no local florist to support your order. It will be our pleasure to help you place the order by calling us at ************ if you have an alternate delivery address in a different area.Also, keep a look out for and email that I sent you with a 30% future discount that is ... read more
Teleflora is the worst company. I spent $ ******, for flowers for my sick aunt. I paid extra for the flowers to be delivered before 1:00 pm. The flowers were not delivered on time. I then was told the flowers will be delivered at 2:00 pm, flowers still were not delivered on time. Although I was credited $15.00, I will never use this company again. Dont waste your money and pay extra or your time.
Business response:
Hello Shay,I apologize for the inconvenience this may have caused you. I have reviewed your order and I show that we spoke with you on 7/26 and the order was cancelled and refunded in full. If we can assist you any further, please don't hesitate to reach out to us at **************. Thank you, *****, Teleflora
Teleflora is a scam !!!! I ordered a live plant with a green mosaic vase for my friend that just had lost her father and she loves mosaics and the color green . She sent me the picture when she got it and it was a totally different order, hers was a floral arrangement on a glass simple vase !!!! When I called them to apologize, they simply stated that they run out of my request and sent that instead, my heart and her heart are both broken , plus I'm furious, my order costs much more than what they sent her.
Business response:
Hello ******, we are so sorry for the trouble and heartache this has caused you and your friend. We value our customers happiness, but this time we fell way short. I have processed a full refund for you. Please allow 2-10 business days for this to return to your original form of payment. We know this does not make up for this issue, so if there is anything further that we can do for you, please feel more than welcome to reach out to us at any time. Sincerely, ******************, Teleflora
I ordered the most expensive arrangement (Get Well) for a close friend, with next day, before 1PM delivery. My friend received the arrangement prior to 1PM and sent me a photo in her "thank you" text. The photo of the arrangement wasn't even close to what I ordered. I contacted TeleFlora, which immediately began a $34 refund (25% of what I spent). I again contacted TeleFlora and asked if I waive the refund could they please just send what I ordered. They refused. I will no longer do business with this on-line florist.
Business response:
Hello ***, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $114.74 back onto the original payment method that you used by August 5, 2024, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, **********************Te... read more
I ordered with teleflora, I didnt realize this place was around the corner from my house or I wouldnt have paid the $21.00 service fee (which is a rip off and isnt told to you when you purchase the Groupon). The flowers I ordered were for my fiancs birthday. I was about to change my reservation because I was planning to leave at 6p and they werent delivered yet. I know the window says til 7 but dam, *** never had to specify before. I was notified in the morning they were out for delivery but I guess they were pushed to the b... read more
Business response:
Hello ***********************, I apologize for the inconvenience you experienced in the process of receiving this order. I issued you a full refund back to the original form of payment. Please allow 2-10 business days for this to reflect. It has been my pleasure to assist you.
I would give them zero if available. Ordered flowers for announcement of our 1st great granddaughter. Flowers were never delivered. **************** has very flip attitude and not interested in fixing issue. Last time ordered flowers for my daughter-in-law when her mom passed away. Flowers were nothing like what was ordered. I understand substitution bit not even the vase was the right color. Don't waste time with thus service, you won't enjoy the experience.
Useless. Ordered flowers for my mom's 81st birthday, a Sunday. They call that Sunday morning and say they cannot deliver it that day.But they can do the next day!Useless.
I ordered a sympathy arrangement on June 30 to be delivered on July 1. On July 1 I received a call stating that the arrangement would be delivered on July 2. On July 2 I received a call stating that the arrangement would be delivered on July 3, I tried to find out what the reason was and was not given any answer. I cancelled the arrangement and contacted a different florist. I can highly recommend NOT USING TELEFLORIST!!
I'm truly disappointed with the florist who developed and delivered my order. It raises serious questions whether or not I will be using Teleflora in the future. The flowers were delivered to my sister with no name card; she didn't know who sent them until I called her two days later. If didn't call her, she never had known who sent them. There was supposed to be a Happy Birthday balloon with the order; the picture my sister sent to me did not have a balloon. The flowers were advertised on your website with a balloon; no bal... read more
Business response:
Hello ********, We sincerely apologize for falling short on this order and not including the balloon or signature on the card message. It doesn't look like you had included a signature with your card message. However, we would like to let you know that we have given you a partial refund and a future discount code. We have sent these details to your email. Please contact us at ************** or by email at *********************************************************************** if we can be of further assistance. We hope you h... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.