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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife placed an order for a small plant for her mother in honor of her father we lost recently. It was ordered 5 days prior and they call us right before delivery cutoff to state they cannot make delivery due to not being able to contact the recipient which is not stated on the website unless special instructions are included but that is also not stated. Since they waited until the last minute we were unable to make other arrangements, my wife was also interrupted several times during her call and then hung up on. I called... read more
My wife placed an order for a small plant for her mother in honor of her father we lost recently. It was ordered 5 days prior and they call us right before delivery cutoff to state they cannot make delivery due to not being able to contact the recipient which is not stated on the website unless special instructions are included but that is also not stated. Since they waited until the last minute we were unable to make other arrangements, my wife was also interrupted several times during her call and then hung up on. I called... read more
Business response:
Hello *******, I am very sorry about this experience. I would like to follow up to see if this was resolved for you. We certainly would like the opportunity to discuss this issue with you please contact us at ************ or email us at *********************************************************************** so we can assist you. If the issue was resolved to your satisfaction, we would love to receive that feedback and possible an increase rating from your initial review. Best regards, ****** *. Teleflora
They delivered a day late. Never contacted me. I contacted them. The container/pitcher was not even close. I understand they put a disclaimer there may be substitutions, but they should give a discount or option to cancel if you are not going to get what you ordered. The container/pitcher was the whole reason I ordered from them. From what I have read this happens often. Late and not what I wanted. Wish there was a lower score than one but no such luck.
Business response:
Hello *****,I sincerely apologize that your order did not arrive on the selected date and that it was not what you expected. I have processed a full refund of $75.75. Please allow 2 to 10 business days, or until 11/19/24, for the refund to appear on your payment method. If you need any further assistance, please don't hesitate to contact us at **************.Best regards,*** *. Teleflora
Upon the death of my brother's father-in-law, I clicked on the link in the funeral home's obituary to send flowers. I was directed to Teleflora. I placed my order 8 days in advance of the funeral. On the day of the funeral, at the time the service was scheduled to begin, I received a phone call from Teleflora advising me that the florist would not be able to make the delivery. I was offered the chance to have it delivered to a home address, but I cancelled the order and had flowers sent to the home address with another compa... read more
Business response:
Hello ****, I am very sorry that your order was not delivered for the services. I am showing that your order was issued a full refund. As per our conversation on the phone, I have placed a complimentary order to be delivered to your home address on 11/14/2024. It was my pleasure to assist you with this. If you have any further questions please contact us directly at **************. Thanks, ******* *., Teleflora
Sent an $80.00 plant to a friend whose mother had passed...It looked pitiful and I was extremely disappointed and embarrassed Never again will I use Teleflora...
Business response:
Hello *****,I sincerely apologize for your experience with Teleflora. Customer satisfaction has always been our goal, and I am sorry for falling short this time. I have processed a refund of $80.96, which should reflect in your account within 2 to 10 business days or by 11/7/24. Additionally, I have emailed you a discount code for 30% off a future order. If you require further assistance, please feel free to contact us at **************. Once again, I apologize for your dissatisfaction with the delivered order.Best regards,*... read more
This company has ripped me off, breeched our contract, had a major data breech where all my info was stolen, then stole my business as a whole! They need to be held accountable for their actions!
Business response:
Hello *****,I am truly sorry that you had a bad experience with Teleflora. In order to assist you, we would need more information. Please call ************* and speak to our customer service about your ********************** account. We look forward to assisting you..Best regards,SueT. Teleflora
If I could leave 0 stars I would. I ordered a premium bouquet for my mom's 55th birthday on ******* to be delivered on *******. I didn't request a specific time, just as long as it was the specific date. Their website states delivery for residences is no later than 8pm, while their emails say 7pm. I was emailed on 9/16/24 at 8:15am stating that my flowers were to be delivered today. I received no further communication about my order via email nor phone. I was at the delivery address all day and no one rang the doorbell, knoc... read more
Business response:
Hello Destinee, I apologize for the inconvenience this has caused you. Upon reviewing your order, I do see that we got an email from you requesting to cancel this order the night of the delivery, at that time a full refund was issued back to the original form of payment. Please allow 2-10 business days for the refund to reflect into your account or not later than 10/1/24. If you have any further questions, please don't hesitate to reach out to us at **************. Thank you, *****, Teleflora
Ordered a premium flower arrangement with a hummingbird vase and filled with roses for my dying mother. Didnt get any of the those items. So disappointed. This company is a disgrace and should go to jail for false advertising. Pictures available
My Niece is in hospice care at *****************, she was turning 38 years old , I made arrangements to have a Birthday Cake made into flowers paid extra to have it delivered before 1:00 , this is her last Birthday and the flowers never arrived, I called and was told to give them until 7:00 Pm and they would remove the $15.00 fee for early arrival. The flowers never showed up . Would never use this Company again .
Business response:
Hi *****, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $110.19 back onto the original payment method that you used by September 13, 2024, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, *********************... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.