This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible. They did not deliver the flowers, and for weeks they cant tell me if the order will be delivered but refuse to cancel and issue a refund. Very poor customer service, the email responses are generic and unhelpful, almost seem AI generated.I dont recommend teleflora, and I wont use it again.
Business response:
Hello *******, I apologize for the inconvenience. I have reviewed your order and I do show that we spoke with you yesterday and the order was cancelled with a full refund issued back to the original form of payment. Please reach out to us if we can assist you any further at **************. Thank you, *****, Teleflora
I placed an online order and received a confirmation on Monday 5/20/24 for flowers to be delivered on 5/25/24. On Tuesday 5/21/24 I received an email stating that delivery could not be made on 5/25/24 and was given the option of delivering on 5/24/24 instead. The recipients birthday was on the original delivery date, 5/25. > I realize that the florist will sometimes have to substitute flowers, but there are no roses or tulips in this arrangement. This arrangement is much smaller in size than what was pictured and the flowers... read more
Business response:
Hello *************************, We sincerely apologize for the quality of this arrangement. You are very correct in the fact that we fell way short on your order. We would love to look into this further for you. Please, feel free to contact us anytime at ************* or *********************************************************************** and we would like the chance to make this right. Thank you for reaching out. ********************, Teleflora
PATHETIC! WHAT A JOKE!!! As soon as I placed the order, they sent a message that they cannot provide the same bouquet, but they will provide a substitution very similar to what I ordered. Good thing I asked for a picture, and after seeing it, obviously I asked to receive a refund, which they issued, but this company should not be in business! How can you get away with doing such a terrible business? You should be removed off the marketplace and spare us all from dealing with you! SHAME ON YOU!
Business response:
<p>Hello ******,</p><p>I am terribly sorry for the negative experience with our services. That is definitely not the Teleflora service we expect our customers to receive. We hope you will give us another chance to make this right.</p><p>If you have any further concerns, please feel free to email us at ***********************************************************************.</p><p>Thank you,</p><p>**********************</p><p>Teleflora</p>
I ordered a orchid and got grocery store flowers - i could have done that. they charged me full price or the orchids, also did not deliver them on time, the following day i got no correspondance regarding what was going on with my order, and then luckily i asked my friend to send over a picture. and its a complete wrong bouquet that was not worth 85 dollars. THEY DID NOT STATE THEY WERE CHANGING MY ORDER WHATSOEVER. Did not state that the orchids would take time. NOTHING. offered me 20% off my next order, i will not be order... read more
Business response:
Hi Em, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $84.22 back onto the original payment method that you used by May 30, 2024, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, ********************** Teleflor... read more
This is the email that I just tried to send to Teleflora's media email - hoping that they could get it to the right department or DO SOMETHING! I got an email back that this address was undeliverable!! Your message to teleflorapr at wonderful.com couldn't be delivered."If someone could please read through this email strain and tell me what I'm missing. I've been emailed back by several different people in the same afternoon from Teleflora. The florist that I used (Barb's Flower Barn in *********, **) was very accommodating a... read more
Business response:
Hello *****************************, I do apologize, but unfortunately I can not pull up an order for you. Do you happen to have an order number you could provide us with? I am so sorry for all the trouble. Please feel free to call us for further assistance if you would like. Our number is *************. Again, we are deeply sorry and would love to look into this further for you.
I've had decent luck with this vendor for the past several years, but they botched two consecutive orders this year for the same recipient address and I will never use them again. The first was Easter, which I ordered for delivery Easter Sunday (at a premium delivery rate). After receiving confirmation the order was on time, they updated the delivery to Monday. What's worse is that late Sunday afternoon, they sent me an email saying they received my request to change the delivery to Monday. I complained and received a generi... read more
Business response:
I am truly sorry if you experienced any problems with your floral order. We welcome the opportunity to address any concern or problem that you may have, offer a satisfying resolution, and possibly an increased rating from you. If you would, please call us anytime at **************. We are looking forward to hearing from you. Kind regards, **************** Teleflora
Huge disappointment. Flowers I ordered weeks in advance with extra delivery fee for Sunday delivery did not arrive. Worst part, they were flowers for Mother's Day. No flowers for my Mom on Mother's Day. **************** (clearly not US based) was not helpful. They could not reach the local florist. No explanation. They offered me a 30% discount? For what - not getting flowers to my own mother on Mother's Day. STAY AWAY from this company.
Business response:
Hello ******, I am very sorry that your order was never delivered. I have reviewed your order and show that a full refund has been processed. I would also like to offer you a complimentary order to the recipient. Please contact us as soon as possible. We value you as a customer and hope to serve you in the future. Thanks, ******************, Teleflora
They took my order for a Mothers Day fruit basket for delivery several days before Mothers Day. On may 11 I get notification that my delivery was hand delivered to recipient. I was out of town. I called family to make sure delivery arrived but it had not. After several emails back and forth with teleflora and given the run around they finally told me the order has been canceled because the local florist didnt have the fruit. I have proof it wasnt canceled until later when I cancelled it. They claimed delivery not cancelled. ... read more
Business response:
Hello ****, I apologize for the inconvenience this has caused you. I do show that the order was cancelled and refunded in full. Please allow 2-10 business days for the refund to reflect in your account. Also, I have issued an order at no additional cost to be delivered to your recipient on 5/15/24. One again I do apologize, if you have any questions, please don't hesitate to reach out to us at **************. Thank you, *****, Teleflora
I will echo in support of the MANY many complaints on this insidious company and their absolute horrid customer service. I spent two hours on the phone yesterday after discovering Teleflora cancelled my order the day of delivery (45 min earlier I received an email confirming my delivery that day). I ordered days earlier, but they wait until the day of delivery to cancel my order, without offering any consolation, no future discounts, no possibility of rescheduling, absolutely nothing. Teleflora ruined my Mothers Day gift to ... read more
Business response:
Hello *****, I do apologize that your order was not delivered and was cancelled. I have reviewed the order and show that a complimentary order as been placed to be delivered to the recipient on 5/14/2024. We value you as a customer and hope to serve you in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.