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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order for flower delivery as a Christmas present, teleflora accepted the order on 20 Dec for a 21 Dec delivery, on 21 Dec they said the order needed to be delayed and that it could be delivered on the 22nd, then on the 22nd it had to be pushed to the 23rd. On the 23rd they called and said they couldnt find a florist in the area to accept the order. So on 23 Dec I now have no recourse from Teleflora beyond a refund and no Christmas flowers for my mother. This is completely unacceptable that they accepted the order... read more
Business response:
Hello *****,I apologize for the inconvenience. Although we do have an extensive network of member florist. Unfortunately, we were unable to locate one in the area of your recipient after exhausting all local options. I understand this is frustrating and I am very sorry for the inconvenience this caused you. A full refund was issued back to the original form of payment and should arrive in 2-10 business days or not later than 1/7/24.
I had an extremely disappointing experience with Teleflora. I ordered flowers to arrive on 12/14 for an important occasion, but they never showed up. After confirming via email that the delivery would happen on 12/15, the date was pushed back again to 12/16, and now theyre saying they wont deliver until 12/17! This repeated delay is completely unacceptable, especially for time-sensitive orders.
Business response:
Hello ******,I apologize for the inconvenience. I have reviewed your order and do show that a delivery attempt was made by our local shop on 12/16, but they weren't able to complete the delivery. A full refund was issued back to the original form of payment when we spoke with you earlier today. Please allow 2-10 business days for the refund to full process.If you have any further questions, please don't hesitate to contact us at **************.Thank you,ErikaTeleflora
Ordered a PREMIUM bouquet that was supposed to feature Orange roses, yellow viking chrysanthemums, bronze cushion chrysanthemums, green button spray chrysanthemums, red hypericum, seeded eucalyptus, fall leaves and salal in a terra-cotta pot. What was actually delivered was a potted plant of merrigolds with 8 flowers on it, for $83 after tip I expect SO MUCH MORE!! I had a $ 15 coupon for a previous mishap after the birth of my grandson; so I only paid $68 but still. I WILL NEVER use them again.
TERRIBLE!!! Purchased flowers and paid extra to have them delivered next day. They marked the order as delivered but they never arrived! **************** is a joke! They cant help with anything and you have to wait 24 hours for them to call so they can process a refund? Then another up to 10 days for said refund? WASTE OF TIME AND MONEY!
Business response:
Hello ******, We are so deeply sorry you were disappointed in your service from Teleflora. Your satisfactions is our priority, and we fell short. I do see that a refund was processed. Refunds process with us immediately, but then it goes back to your original form of payment to process. This can take 2-10 business days. Please reach out if we may be of further assistance. We wish you a blessed holiday season. ******** *., Teleflora
I recently sent flowers to a colleague and she never received them. The teleflora customer service said the local florist told them they were delivered, but they offered absolutely no resolution for me. They simply thanked me for my business, thats it. Further, they did not respond to subsequent email requests. Im out $100 and my colleague never got the flowers.
WHAT A NIGHTMARE OF A COMPANY!!!! Took my order, my money, guaranteed next day delivery and then called me after the delivery was due to be dropped off to tell me they needed two more days.... Their customer service team was terrible as well. SAVE YOUR MONEY AND YOUR TIME.
Business response:
Hello *******, We sincerely apologize that your order could not be delivered as requested. We had exhausted all our resources to find a shop to fill your order, and unfortunately we could not find one to fill your order. I do show we processed a full refund for you. If you have any further questions or concerns, please feel free to reach out to us at any time. Again, we apologize for the trouble this has caused. Sincerely, ******** *. Teleflora
I paid for a premium bouquet and what I received was very small with only two roses in it compared to the minimum of four that I see in the picture on website. I specifically got this bouquet because it had a succulent in remembrance of my father in law that passed away. What I received had no succulent at all. I also had a card with the order and there was no card delivered so they had no idea who it was even from.
Business response:
Hello*****,I am terribly sorry for the issues you experienced with your ***** order. A full refund was applied to your original form of payment in 2 parts. Please allowApple Pay/Visa 2-10 business days to make the funds available to your account or by 12/2/2024.To show our apologies, a 30% future discount has aso been issued. You will receive a separate email with the code. If you misplace it don't worry, a copy of it will be on this order for reference until it expires in 6 months.It was a pleasure to assist you, if you hav... read more
Never delivered the flowers and they tried again late the next day. They still never delivered them. Embarrassing for me.
Paid for a premium bouquet in a mid-century modern vase but what was delivered were 15 crappy flowers thrown in a tin watering can. They get one star for actually delivering on time.
Business response:
Hello *****,Please accept our sincere apologies for what was delivered. Per my call to you, we have issued a refund in the amount of $81.79 to make a full refund. Please allow 2 to 10 business days or until.11/29 for your financial institution to post to your account. We are also shipping the Mid Mod container to your recipient once we receive his home address. Again, we are so sorry this happened. We look forward to fulfilling your future floral needs. Kind regards, ****** L Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.