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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My children in ******* and LA sent flowers to my wife in ****** for her birthday. The flowers were at the end of their usable life when delivered. Within 24 hours the flowers all went bad and we had to throw them away. They might think it could be difficult to say negative words to senders as it was supposed to be a joyful gift. It is a bad business practice to send such bad flowers as the sender would not know what would be delivered. It is a fraud.If my children handpicked the flowers, they would have not gotten bad flower... read more
Business response:
Dear ***,Thank you for reaching out, and I'm truly sorry to hear about the disappointing experience with your recent flower delivery to your wife in *******I completely understand how frustrating and disheartening it must have been to receive flowers that were at the end of their lifeespecially when they were a thoughtful gift from your children. This is far from the standard we hold ourselves to, and I sincerely apologize for the inconvenience and disappointment caused.I've looked into our system but was not able to locate ... read more
My boyfriend ordered a bouquet of purple tulips for me as a surprise, but unfortunately, the delivery experience completely ruined it. Despite providing detailed instructionsincluding my apartment number, building number, and gate codethe delivery driver ignored all of it. Instead of delivering the flowers to my door or handing them to me directly, they dropped them off with the apartment office staff without any name or recipient info.The office had no idea who the flowers were for, so I never got them. The biggest issue is... read more
Business response:
Dear ********,Thank you for reaching out and bringing this matter to our attention. I truly understand how disappointing and frustrating this experience must have been for you, especially since your boyfriend intended the bouquet of purple tulips to be a special surprise. Its disheartening to hear that the delivery process fell short of your expectations, and I sincerely apologize for the inconvenience caused by the flowers not reaching you as *********** resolve this situation and ensure we can address the concerns fully, p... read more
Ad said next day delivery option, they postponed delivery extra day. Said flower availability but did not offer any suggestions just delayed order after giving me 3 sizes and said had to go to largest size for area. Really disappointed!
Business response:
Hello *******,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced with your recent order.We understand how important timely delivery and clear communication are, especially when sending flowers for special occasions. Our goal is always to meet customer expectations, and we regret that we did not meet yours in this *********** help make this right, we have issued a 25% refund in the amount of $27.31, which you should see reflected on your origina... read more
Tried ordering twice, two separate orders, for a friend who just lost a loved one, both times they were cancelled. Im sure Ill get a refund but dang! So disappointing.
Business response:
Dear *********,Thank you for your understanding. We sincerely apologize for the inconvenience caused by the lack of florist coverage in your area. We strive to provide reliable service across the *** and ******, and we regret that we were unable to fulfill your order this time.If there is anything else we can assist you with or if you have future needs, please do not hesitate to reach out. We appreciate your patience and look forward to serving you better in the future.Best regards,*** *. Teleflora
I ordered the Breezy Pink Bouquet to be delivered to my sister for her 75th birthday. The description was pink roses, pink carnations and green hydrangea in a frosted pink vase. She received a clear vase with daisies and a few white roses----there was not a pink flower included. To make matters even worse, they placed it out in the elements on her front steps, without her even knowing it was there! She happened to find it hours later. This is total misrepresentation of the product and terrible service. I contacted customer s... read more
Business response:
Hello ****,I apologize for any inconvenience this may have caused you. I have issued the remainder of your refund back to the original payment method. Please allow 2-10 business days for this to show up in your account or by 6/10/25.Thank you,*****Teleflora
If I could give zero stars I would. I ordered flowers for my brother in laws funeral and they were supposed to be delivered 5/24. I got a confirmation email that they were delivered. The funeral director searched everywhere and confirmed they were not there. This company did nothing to help nor had an ounce of sympathy. Ya sure I got my money back but that is not what I wanted. They could not even call the florist to have it redelivered and would not **** me the name of the florist they used...... Very heartbroken *** disgus... read more
Business response:
Hello**********************************,I do apologize but I am unable to locate any orders in our system with the information you provided. Please give us a call at ************** and we would be happy to assist you.Thank you, *****Teleflora
I placed a flower order on Friday for a Saturday delivery. This was for a funeral. On Monday, I was informed that the flowers were not delivered. The only explanation was the florist they placed the order with does not accept orders for Saturday. How can a company not know this? This is very poor service. TELEFLORA did the bare minimum of apologizing and refunding my money but nothing else. They do not care about the customer.
On 5/9/25, I ordered a floral spray for a funeral to be delivered 5/14/25. I contacted Teleflora and spoke with Darma (sp) who said that the flowers had not yet been arranged and guaranteed that they would arrive on 5/15 before 4P EST. The funeral services were scheduled to begin 5/15 at 4p. The flowers never came. When I called they would only say that the florist didnt answer the phone and refused to give me the name of the florist. It was extremely upsetting that there were no flowers at the funeral service for my family ... read more
Business response:
Hello ******, We hope you are doing well and are so very sorry for your loss. I have located your order and the florist did come back and say that the order was delivered outside of the church. I have, however, processed a full refund for you, which you should see to your original form of payment in 2-10 business days. Our goal is the happiness of our customers, and sadly, we fell short this time. Thank you for reaching out and we hope you have a very nice rest of your day today. Kindest Regards, ******** *., Teleflora
So awful. I got a delivery confirmation at 2pm on the day of my selected delivery - nothing was delivered. I called customer service and they said the order would arrive by 7pm today. The order never arrived at the recipients address during the promised window (or at all!!!) Completely unacceptable. Not sure this is even a legitimate service.
Business response:
Hello ******,Please accept our sincere apologies your order was not delivered. I have reviewed your order. there has been a full refund issued and a future discount code. Again, we apologize for the inconvenience and hope you will give us another chance to provide you with excellent service in the future. Please do not hesitate to contact us with any questions or concerns.Kind regards,****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.