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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has ripped me off, breeched our contract, had a major data breech where all my info was stolen, then stole my business as a whole! They need to be held accountable for their actions!
Business response:
Hello *****,I am truly sorry that you had a bad experience with Teleflora. In order to assist you, we would need more information. Please call ************* and speak to our customer service about your ********************** account. We look forward to assisting you..Best regards,SueT. Teleflora
If I could leave 0 stars I would. I ordered a premium bouquet for my mom's 55th birthday on ******* to be delivered on *******. I didn't request a specific time, just as long as it was the specific date. Their website states delivery for residences is no later than 8pm, while their emails say 7pm. I was emailed on 9/16/24 at 8:15am stating that my flowers were to be delivered today. I received no further communication about my order via email nor phone. I was at the delivery address all day and no one rang the doorbell, knoc... read more
Business response:
Hello Destinee, I apologize for the inconvenience this has caused you. Upon reviewing your order, I do see that we got an email from you requesting to cancel this order the night of the delivery, at that time a full refund was issued back to the original form of payment. Please allow 2-10 business days for the refund to reflect into your account or not later than 10/1/24. If you have any further questions, please don't hesitate to reach out to us at **************. Thank you, *****, Teleflora
Ordered a premium flower arrangement with a hummingbird vase and filled with roses for my dying mother. Didnt get any of the those items. So disappointed. This company is a disgrace and should go to jail for false advertising. Pictures available
My Niece is in hospice care at *****************, she was turning 38 years old , I made arrangements to have a Birthday Cake made into flowers paid extra to have it delivered before 1:00 , this is her last Birthday and the flowers never arrived, I called and was told to give them until 7:00 Pm and they would remove the $15.00 fee for early arrival. The flowers never showed up . Would never use this Company again .
Business response:
Hi *****, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $110.19 back onto the original payment method that you used by September 13, 2024, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, *********************... read more
July 31 was my daughters birthday, I called Teleflora to have a vase sent to her. Signed off computer went to bed knowing that she would be so happy to see that OK delivered to her house to say it was never delivered now Im not the type of person to be, looking at my emails hanging onto my phone for notifications and so forth little did I know that night I received an email from them that they couldnt fulfill the order. When I call customer service because I didnt order the deluxe bouquet they didnt have a florist to accommo... read more
Business response:
Hello ******,Thank you for contacting Teleflora. While we have many florists located in the **, ******, and many international countries, unfortunately, we do not have a florist in your area that could fulfill the delivery if our website states that there is no local florist to support your order. It will be our pleasure to help you place the order by calling us at ************ if you have an alternate delivery address in a different area.Also, keep a look out for and email that I sent you with a 30% future discount that is ... read more
Teleflora is the worst company. I spent $ ******, for flowers for my sick aunt. I paid extra for the flowers to be delivered before 1:00 pm. The flowers were not delivered on time. I then was told the flowers will be delivered at 2:00 pm, flowers still were not delivered on time. Although I was credited $15.00, I will never use this company again. Dont waste your money and pay extra or your time.
Business response:
Hello Shay,I apologize for the inconvenience this may have caused you. I have reviewed your order and I show that we spoke with you on 7/26 and the order was cancelled and refunded in full. If we can assist you any further, please don't hesitate to reach out to us at **************. Thank you, *****, Teleflora
Teleflora is a scam !!!! I ordered a live plant with a green mosaic vase for my friend that just had lost her father and she loves mosaics and the color green . She sent me the picture when she got it and it was a totally different order, hers was a floral arrangement on a glass simple vase !!!! When I called them to apologize, they simply stated that they run out of my request and sent that instead, my heart and her heart are both broken , plus I'm furious, my order costs much more than what they sent her.
Business response:
Hello ******, we are so sorry for the trouble and heartache this has caused you and your friend. We value our customers happiness, but this time we fell way short. I have processed a full refund for you. Please allow 2-10 business days for this to return to your original form of payment. We know this does not make up for this issue, so if there is anything further that we can do for you, please feel more than welcome to reach out to us at any time. Sincerely, ******************, Teleflora
I ordered the most expensive arrangement (Get Well) for a close friend, with next day, before 1PM delivery. My friend received the arrangement prior to 1PM and sent me a photo in her "thank you" text. The photo of the arrangement wasn't even close to what I ordered. I contacted TeleFlora, which immediately began a $34 refund (25% of what I spent). I again contacted TeleFlora and asked if I waive the refund could they please just send what I ordered. They refused. I will no longer do business with this on-line florist.
Business response:
Hello ***, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $114.74 back onto the original payment method that you used by August 5, 2024, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, **********************Te... read more
I ordered with teleflora, I didnt realize this place was around the corner from my house or I wouldnt have paid the $21.00 service fee (which is a rip off and isnt told to you when you purchase the Groupon). The flowers I ordered were for my fiancs birthday. I was about to change my reservation because I was planning to leave at 6p and they werent delivered yet. I know the window says til 7 but dam, *** never had to specify before. I was notified in the morning they were out for delivery but I guess they were pushed to the b... read more
Business response:
Hello ***********************, I apologize for the inconvenience you experienced in the process of receiving this order. I issued you a full refund back to the original form of payment. Please allow 2-10 business days for this to reflect. It has been my pleasure to assist you.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.