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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered flowers two days in advance of my daughter's surgery and received confirmation that my order would be delivered. More than 24 hours later, at 3:30 p.m. the following day, I received an email saying that my order had been canceled and that I would receive a refund in 2 to 10 days. The explanation said that they were unable to find a local florist to fulfill the order.Fortunately, I was able to contact a local florist in that area and order the exact same bouquet, for a better price, and have it delivered on time. If... read more
Business response:
Hello *****,I apologize that we were unable to deliver your gift as requested. Although we have an extensive network of member florists, unfortunately we did not have a florist located in your recipient's area. If you have an alternate address in another area, we would be happy to get this delivered for you. We can be reached at **************.Thank you,
My son ordered flowers for his girlfriend on *********** Day. He never received any communication from Teleflora about order confirmation, delivery times, etc. I had to go online and chat with someone to get any information. The flowers were finally delivered at 11:00pm and they weren't even the right flowers! I ended up getting a refund but still - please don't ever order from this company. It's the most ridiculous company I've ever ordered from in my life. I will never order from Teleflora again.
Business response:
Hello,I am truly sorry for the negative experience with our services. That is definitely not the Teleflora quality we strive for. If you have any further inquiries, please contact **************** at ************** or by email at *************************************************************************************************.If you contact us, please provide an order number. I was unable to pull an order up with the email address provided of*************************************************.Thank you,********* *.
DO NOT USE THIS COMPANY. I ordered something that was supposed to be delivered three days later. This was to be delivered 20 minutes outside ******. They contacted me the day of and said they couldn't deliver it. That I either had to cancel or have it delivered the next day. I chose the next day, despite the fact that it would be a day late. The next day I got a confirmation that it would be delivered that day. At 3PM I received an e-mail saying they couldn't fulfill the order, and it was cancelled. And I would get my money ... read more
Business response:
Hello,I am terribly sorry about the negative experience with our services. The refund time frame for credit cards to process returns is 2-20 business days. This time frame is out of our control. Please contact **************** at ************** for any questions regarding your refund. Please make sure you have the order number, as I was unable to pull an order up with the email address provided*******************************.Thank you,********* *.
Horrible. We placed and order for a succulent plant. The picture they advertised vs what they send looks nothing like the picture. Was suppose to have a stand and a tall planter and no stand was delivered with a short planter that has dying plants. We reached out to complain and all they did was send a ***** credit we will never use with there company. They even spelled Happy with q's.. *****. We should had read the reviews on the internet before we used them. Just horrible.
Business response:
Hello ******,We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 5, 2025, or between 210 business days, you should have a complete refund in the sum of $84.20 back onto the original payment method that you used. Please check your email for a 30% future discount that is valid for the next six months. Kindly reach out to us at ************** in case you need any more hel... read more
Horrible experience. Ordered at 7am, still not delivered at 7:30pm and no one can tell me where my order is. These flowers were a sympathy arrangement, unpaid $23 for same day delivery PlLauS A TIP and finally at 7:55pm told them to cancel. I am hoping for a full refund but am not confident that will be easy to get. I will NEVER order from ********* again, nor would I ever recommend them.
Business response:
Hello,I am terribly sorry about the negative experience with our services. I can confirm that a full refund was issued to your original form of payment. Please allow Pay Pal 2-10 business days to make ds available to you or by 3/4/2025.If you have any further questions or concerns, please reach out to **************** at ************** or by email at *************************************************************************************************.Thank you,********* *.
Dear *********** am writing to follow up on order number placed for delivery to my daughter's workplace on February 13, 2025. I paid for same-day delivery service.Unfortunately, the order was not delivered as expected. Instead of being delivered to her place of employment, the arrangement was delivered to her home on February 14, 2025. Photographs illustrating the significant discrepancy between the delivered arrangement and the one I ordered are attached. The delivered arrangement was considerably less elaborate than what I... read more
Business response:
Hello *****,I am terribly sorry that the bouquet delivered was not of the Teleflora quality you should expect. A full refund has been applied to your original form of payment. Please allow After Pay 2-10 business days to process this refund or by 3/4/25. We have also entered a complimentary re-delivery for today, 2/18. It will not be exact bouquet you ordered; the local florists can't make it at the moment, but it will be a beautiful designer's choice bouquet with a mylar balloon.If you have any further questions or concerns... read more
Very poor at best, customer service. Outrageous fees; service fees as well. Order times for delivery are not guaranteed or even followed through on when its a very late delivery. $75.00 bouquet of flowers after bogus fees came to $180.00! Plus it was a very late delivery at that. Buy from your local florist, better quality & prices, plus it supports your local businesses
Business response:
Hello *****,We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 3, 2025, or between 210 business days, you should have a refund in the sum of $53.76 back onto the original payment method that you used. Please check your email for a 30% future discount that is valid for the next six months. Kindly reach out to us at ************** in case you need any more help. We value... read more
I placed an order for 2 different flower arrangements on 2/7/25 to be delivered before 1PM (extra service charge of $15) on 2/14/25. I received an email at 1:40 PM (40 minutes after they were supposed to be delivered) that they were unable to fulfill my order within their network of florists and they cancelled my order. This is something that they should have known and communicated to me well before 2/14/25 so I could take my business to another company that could fulfill my order. They completely ruined the effort that I pu... read more
Business response:
Hello ***********,We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By February 28, 2025, or between 210 business days, you should have a complete refund in the sum of $224.84 back onto the original payment method that you used. Please check your email for a 50% future discount that is valid for the next six months. Kindly reach out to us at ************** in case you need an... read more
Ordered Valentines day flowers, they waited until 5:30 PM to inform me that they could not complete my order. I called them and they kept trying to have me get flowers delivered at a later date which is completely useless. I had to fight for them to give me a refund and had to go scrounge up flowers last ********* the end all they sent me was a measly 30% off coupon which I can go online a find a same value coupon on line for free so that was useless. First and Last time using this company.
Business response:
Hello *****, I am truly sorry your Valentines bouquet was not delivered.Your order has already received a full refund, and you were given a future discount code. To ensure that we have made this terrible mistake better, we are sending your recipient a complimentary bouquet with a note of apology from us. We do hope you will give us another chance on a future floral order.If you need anything further, please reach out at **************.Best regards, *** *. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.