This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Better Business Bureau needs to review their rating for this company, ****. If I could leave negative stars, I would. I ordered funeral flowers to be delivered on Saturday, and instead of EVER receiving flowers, I received the following lies and errors, beginning on Saturday: First, my "personal card" (for which I paid an additional $8) was incorrect, which Teleflora said they corrected upon my request. Second, they said they tried to call me (this was a lie, as there was no record of any calls on my phone) to tell me they w... read more
Business response:
Hello *****, I am very sorry about all the issues that happened with your order. I am showing that a full refund was issued. Please allow 2-10 business days for this to appear back on your account. It is may pleasure to assist you with this. Please contact us at ************** if you have any further questions. Thanks, ******* *., Teleflora
I ordered a premium flower bouquet with a special color vase and specific flowers from their online ordering page. I was so disappointed that what was delivered was NOTHING like what I had ordered. Now I get that they may have to substitute here and there but the ENTIRE ORDER!?!? Very disappointing and I will not be using them again.
Business response:
Hello *********,I truly apologize for the mix-up with your arrangement. I have issued a full refund in the amount of $111.21and you should see that back to your form of payment in 2 to 10 business days or by 04/23/25. Again, I am truly sorry for you not getting what you ordered!Best regards,*** *. Teleflora
Flowers, chocolates, balloon never delivered. Ive tried calling multiple times. Their automated system says its been delivered. Not true. and then hangs up on you. Finally got someone on the phone and they spoke to local florist who said they delivered. They did not. Still hopelessly waiting for a call back. To this date, promised delivery date is three days late with no promise in sight.
Business response:
Hi *******, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $102.57 back onto the original payment method that you used by April 21, 2025, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, ********* *.Teleflora
I placed an order for birthday flowers for our daughter last week and the flowers never arrived. I have spent an hour on the website and on the phone trying to find out what happened and you just get automated service that hangs up on you, and AI claiming the order was delivered, but it wasnt I dont know if they simply do not have trustworthy local florists (this was for *******, **, delivery) but its frustrating when the service you pay for never arrives and you also cant contact a human without spending hours. I am beginni... read more
Business response:
Hello ******,My sincere apologies for the terrible experience with our services. I can assure you, we are trustworthy, and that this ordeal is definitely not the Teleflora quality you should expect. I reviewed your order, and a full refund was applied to your original form of payment on 4/1. Please allow ********** 2-10 business days to make the funds available to your account or by 4/16/25.To show our apologies, we also issued you a 30% future discount code. You will receive an email with the code.It is good for 6 months an... read more
terrible. their website promises a delivery date, but halfway through the date promised, they sent a message saying they can't meet their commitment and i get to pick a day in the future for delivery. Still waiting on confirmation on a delivery of SYMPATHY FLOWERS. such c*** will never use again.
Business response:
Hello *******,Please accept our sincere apologies for your order not being delivered when you requested. I understand your frustration. When reviewing your order, it was delivered yesterday at 5:15p. We have issued a full refund in the amount of $92.59, please allow 2 to 10 days for your financial institution to release the funds. We have also issued a 30% future discount which you will receive via your email.Again, please accept our apologies.Kind regards, ****** Teleflora
Teleflora was supposed to deliver flowers to a visitation. They were given plenty of notice and the specific time. The tracking showed it did not arrive. When Teleflora was called, the operator (who was clearly just an answering service with an accent) said they were unable to get in touch with the florist, and they refused to divulge who the florist was. NEVER use this company.
Business response:
Hello ***, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $124.17 back onto the original payment method that you used by April 4, 2025, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, ********* *. Teleflora
I will never use this service again. I ordered sympathy flowers to be delivered. I received a a text message saying my order couldn't be delivered on the day I requested which was a Saturday. I called and was told it could be delivered on Monday, the day of the funeral. On Monday, I received an email saying there was no florist available to deliver so the order was cancelled and a refund issued. No option for an alternate arrangement or anything. I was able to order the same arrangement from a florist directly at a lower cos... read more
Business response:
Hello *****,Thank you for contacting Teleflora. While we have many florists located in the **, ******, and many international countries, unfortunately, we do not have a florist in your area that could fulfill the delivery if our website states that there is no local florist to support your order. It will be our pleasure to help you place the order by calling us at ************ if you have an alternate delivery address in a different area. Please check your email for a 50% future discount that is valid for the next six ******... read more
I'd give them zero stars if I could. I have been a loyal customer for several years and had over a thousand reward points that the text messages from Teleflora kept reminding me of. I went to order online and clicked on the reward that would give me a premium bouquet for the price of a standard. When I put in the code it only took $10 off even though their was a price difference of $20. So I called the *****- customer service number and she couldn't help so I asked for a supervisor and he offered to charge my credit card for... read more
Business response:
Hi ****,We deeply regret any trouble you may have experienced from our Teleflora service. We apologize for not being able to provide this purchase with the excellent level of service we want to provide. To speak with a supervisor and get help placing your order and resolving the issue with your reward points, please contact us at **************. We appreciate your business and are looking forward to your conversation.Regards ********* *.Teleflora
Worst experience i had ordering Flowers online, apart from them talking 12hr to deliver them. When they arrive they look like something you brought at the supermarket. If they offer me flowers for free for the rest of my life I would not take it.
Business response:
Hello *******,We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 19, 2025, or between 210 business days, you should have a complete refund in the sum of $100.68 back onto the original payment method that you used. Please check your email for a 30% future discount that is valid for the next six months. Kindly reach out to us at ************** in case you need any more ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.