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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WHAT A NIGHTMARE OF A COMPANY!!!! Took my order, my money, guaranteed next day delivery and then called me after the delivery was due to be dropped off to tell me they needed two more days.... Their customer service team was terrible as well. SAVE YOUR MONEY AND YOUR TIME.
Business response:
Hello *******, We sincerely apologize that your order could not be delivered as requested. We had exhausted all our resources to find a shop to fill your order, and unfortunately we could not find one to fill your order. I do show we processed a full refund for you. If you have any further questions or concerns, please feel free to reach out to us at any time. Again, we apologize for the trouble this has caused. Sincerely, ******** *. Teleflora
I paid for a premium bouquet and what I received was very small with only two roses in it compared to the minimum of four that I see in the picture on website. I specifically got this bouquet because it had a succulent in remembrance of my father in law that passed away. What I received had no succulent at all. I also had a card with the order and there was no card delivered so they had no idea who it was even from.
Business response:
Hello*****,I am terribly sorry for the issues you experienced with your ***** order. A full refund was applied to your original form of payment in 2 parts. Please allowApple Pay/Visa 2-10 business days to make the funds available to your account or by 12/2/2024.To show our apologies, a 30% future discount has aso been issued. You will receive a separate email with the code. If you misplace it don't worry, a copy of it will be on this order for reference until it expires in 6 months.It was a pleasure to assist you, if you hav... read more
Never delivered the flowers and they tried again late the next day. They still never delivered them. Embarrassing for me.
Paid for a premium bouquet in a mid-century modern vase but what was delivered were 15 crappy flowers thrown in a tin watering can. They get one star for actually delivering on time.
Business response:
Hello *****,Please accept our sincere apologies for what was delivered. Per my call to you, we have issued a refund in the amount of $81.79 to make a full refund. Please allow 2 to 10 business days or until.11/29 for your financial institution to post to your account. We are also shipping the Mid Mod container to your recipient once we receive his home address. Again, we are so sorry this happened. We look forward to fulfilling your future floral needs. Kind regards, ****** L Teleflora
My wife placed an order for a small plant for her mother in honor of her father we lost recently. It was ordered 5 days prior and they call us right before delivery cutoff to state they cannot make delivery due to not being able to contact the recipient which is not stated on the website unless special instructions are included but that is also not stated. Since they waited until the last minute we were unable to make other arrangements, my wife was also interrupted several times during her call and then hung up on. I called... read more
My wife placed an order for a small plant for her mother in honor of her father we lost recently. It was ordered 5 days prior and they call us right before delivery cutoff to state they cannot make delivery due to not being able to contact the recipient which is not stated on the website unless special instructions are included but that is also not stated. Since they waited until the last minute we were unable to make other arrangements, my wife was also interrupted several times during her call and then hung up on. I called... read more
Business response:
Hello *******, I am very sorry about this experience. I would like to follow up to see if this was resolved for you. We certainly would like the opportunity to discuss this issue with you please contact us at ************ or email us at *********************************************************************** so we can assist you. If the issue was resolved to your satisfaction, we would love to receive that feedback and possible an increase rating from your initial review. Best regards, ****** *. Teleflora
They delivered a day late. Never contacted me. I contacted them. The container/pitcher was not even close. I understand they put a disclaimer there may be substitutions, but they should give a discount or option to cancel if you are not going to get what you ordered. The container/pitcher was the whole reason I ordered from them. From what I have read this happens often. Late and not what I wanted. Wish there was a lower score than one but no such luck.
Business response:
Hello *****,I sincerely apologize that your order did not arrive on the selected date and that it was not what you expected. I have processed a full refund of $75.75. Please allow 2 to 10 business days, or until 11/19/24, for the refund to appear on your payment method. If you need any further assistance, please don't hesitate to contact us at **************.Best regards,*** *. Teleflora
Upon the death of my brother's father-in-law, I clicked on the link in the funeral home's obituary to send flowers. I was directed to Teleflora. I placed my order 8 days in advance of the funeral. On the day of the funeral, at the time the service was scheduled to begin, I received a phone call from Teleflora advising me that the florist would not be able to make the delivery. I was offered the chance to have it delivered to a home address, but I cancelled the order and had flowers sent to the home address with another compa... read more
Business response:
Hello ****, I am very sorry that your order was not delivered for the services. I am showing that your order was issued a full refund. As per our conversation on the phone, I have placed a complimentary order to be delivered to your home address on 11/14/2024. It was my pleasure to assist you with this. If you have any further questions please contact us directly at **************. Thanks, ******* *., Teleflora
Sent an $80.00 plant to a friend whose mother had passed...It looked pitiful and I was extremely disappointed and embarrassed Never again will I use Teleflora...
Business response:
Hello *****,I sincerely apologize for your experience with Teleflora. Customer satisfaction has always been our goal, and I am sorry for falling short this time. I have processed a refund of $80.96, which should reflect in your account within 2 to 10 business days or by 11/7/24. Additionally, I have emailed you a discount code for 30% off a future order. If you require further assistance, please feel free to contact us at **************. Once again, I apologize for your dissatisfaction with the delivered order.Best regards,*... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.