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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered they told me my order was canceled due to possible fraudulent activity.. then I placed another order they said that order was canceled as well due to possible fraudulent activity.. then I called my bank and they said they had no alerts for possible fraudulent activity.. they took the money out of my bank twice. Told me to waitc2 to 10 days for refund I'm still waiting.........
Business response:
Hello *****, we sincerely apologize for the trouble and inconvenience this has caused. I am showing you should receive your refunds by 05/22/2025. Our system goes through every order and looks for certain criteria. Unfortunately, our system did cancel your order for your protection as some of the information may have seemed off. Once we verify your information, it should not get flagged again. I see yours did, and we deeply apologize for that. We sincerely hope you give us another chance to make this up to you. We hope you h... read more
Do not use Teleflora! I ordered a bouquet with a balloon for my son and paid extra for same day service on April 22nd. Then I was told there was a problem with same day service in ******** and that the order would be delivered the next day. That day came and went and when I emailed asking where my order was and why it was not delivered they canceled the order on me. I had to order through another floral service who delivered as expected. Then it took awhile to get my refund from Teleflora. At the time I had ordered this bouq... read more
Business response:
Hello *****, I do apologize about this issues you have experienced with us. As per our conversation, a full refund was processed on your son's order and we have confirmed that it was delivered. We will have your order for your mother delivered today 5/10/2025 and you will receive an email when delivery is confirmed. It is my pleasure to assist you with this. Thanks, ******* *., Teleflora
The arrangement I ordered contained flowers and greenery considered to be pet-safe. Under special instructions on my order I asked to be notified if any substitutions would be made. I was embarrassed to see the photo of arrangement that arrived! It contained only 1 of 3 flowers and completely different greenery than what was shown on Telefloras website. The entire arrangement was carelessly and sparsely put together. I received no phone call that the actual arrangement would be so drastically different from what I ordered. T... read more
Business response:
HelloDebbie*******,I am sincerely sorry that the bouquet delivered was not what you ordered, nor was it filled to value. That is definitely not the Teleflora quality anyone should expect! We do have a substitution policy for online orders that if the exact item you order isn't available, that a comparable one will be delivered. The bouquet delivered definitely did not seem filled to value or professionally designed. Again, my apologies for the negative experience with our services.This isn't the typical consumer experience h... read more
OK. Bouquet i received looked nothing like the photo. There were three sad carnations (carnations, really? Those are the cheapest flowers around, and 3??) And some filler foliage. For $88 dollars? With ordering "discount" included. This is an outrage. Second, I asked customer service to change the greeting on the card, but they never did, although I called immediately after the order was placed. For their outrageous price, I expected something nicer. I have never paid so much for flowers before, and 3 carnations? This is a s... read more
Business response:
Hello *******, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not happy with the arrangement that was delivered. We have issued a full refund in the amount of $88.04 which will reflect on your billing statement within 2 - 10 business days or by 5/20/2025. We have also issued a 25% future discount you will receive via your email. Again, we apologize for the inconvenience, and we hope you will give us another chance to provide you wit... read more
I ordered sympathy flowers for a funeral service. An hour before, my friend texted me that they were not there. I contacted Telefloral and talked to 2 agents. The last one assured me that if they were not delivered, I would get a refund. They told me they could not get up with the florist, that the line was either busy or they didnt answer. I paid an extra $15 for early delivery. An hour after the service, they still were not delivered. I contacted an agent again, asking for a full refund. The agent, *******, refused. He sai... read more
I had a horrible first experience with Teleflora. I spent almost $150 on a bundle of peonies to send my best friend on the first year anniversary of her mothers passing. I was checking the order status all morning and afternoon. The tracking said with florist, but was not yet delivered. I received an e-mail around 3pm that they were unable to deliver the flowers today and to choose another delivery date instead. I placed the order on 4/17/25 and I chose this company based on popularity, flowers available and that my order wo... read more
Business response:
Hello,Our sincere apologies that your same day delivery order couldn't be delivered. Can you please provide the email address used to place your order and/or the order number, as well as your phone number, so we can further assist you? We were unable to locate an order with the email address you provided of**************************.Thank you,********* *.Teleflora
Company took my order and my money only to cancel it 8 hours later leaving me unable to have flowers delivered to my mother that day. Then tells me the refund will take up to 10 business days. Dont take my money if your are unable to hold up your end. Other companies like **** return the money instantly if the service is cancelled. Seems like theft.
Business response:
Dear ******,We sincerely apologize for the inconvenience caused regarding your recent order with Teleflora.Unfortunately, we were unable to fulfill your order as there are currently no partner flower shops available in the delivery area you selected. We understand how important this delivery was and deeply regret that we couldn't meet your expectations on this occasion.Please be assured that a full refund has already been processed to your original method of payment. You should see the funds reflected in your account shortly... read more
Ordered $70 fruit basket. Supposed to have azalea plant, 6 bananas, 6 apples, 5 pears, 5 oranges. My sister sent photo of rotten, bruised ugly fruit. Included 0 bananas, 1 orange. 2 pears and 6 ugly apples. The fruit was in a bag, not arranged attractively in the mundane looking basket. The plant was a boring kalanchoe, not an azalea. If I could give negative stars I would rate the cost, service and product as negative 100. I will never ever deal with this company again. Just yuck! I paid 70 dollars for 9 pieces of rotten fr... read more
Business response:
Hello *******. We would like to sincerely apologize for the trouble and disappointment this order has caused you. I do see that we have provided you with a full refund. If there is anything else we can assist you with, please feel free to reach out by phone at *************, by email at ************************************************************************ or by chat. We hope you have a very nice rest of your day. Kindest regards, ******** *., Teleflora
I ordered flowers from Teleflora to be delivered in another state. This review will cover two issues. First, the flowers were not delivered on the day indicated in the order, even though Id paid extra for early delivery, but were instead delivered the next day. Second, the arrangement delivered looks nothing like what I orderedsee attached pictures of what was ordered (lots of daisies in a yellow vase) vs what was delivered (a few daisies with lots of greenery and filler in a clear vase with a yellow ribbon). It it came from... read more
Business response:
Hello ****, I am very sorry that your order was delivered late and was not at all what you ordered. I have issued a full refund. Please allow 2-10 business days for this to appear back on your card. We value you as a customer and hope to serve you in the future. Please contact us if you have any further questions. Thanks, ******* *., Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.