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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dear *********** am writing to follow up on order number placed for delivery to my daughter's workplace on February 13, 2025. I paid for same-day delivery service.Unfortunately, the order was not delivered as expected. Instead of being delivered to her place of employment, the arrangement was delivered to her home on February 14, 2025. Photographs illustrating the significant discrepancy between the delivered arrangement and the one I ordered are attached. The delivered arrangement was considerably less elaborate than what I... read more
Business response:
Hello *****,I am terribly sorry that the bouquet delivered was not of the Teleflora quality you should expect. A full refund has been applied to your original form of payment. Please allow After Pay 2-10 business days to process this refund or by 3/4/25. We have also entered a complimentary re-delivery for today, 2/18. It will not be exact bouquet you ordered; the local florists can't make it at the moment, but it will be a beautiful designer's choice bouquet with a mylar balloon.If you have any further questions or concerns... read more
Very poor at best, customer service. Outrageous fees; service fees as well. Order times for delivery are not guaranteed or even followed through on when its a very late delivery. $75.00 bouquet of flowers after bogus fees came to $180.00! Plus it was a very late delivery at that. Buy from your local florist, better quality & prices, plus it supports your local businesses
Business response:
Hello *****,We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 3, 2025, or between 210 business days, you should have a refund in the sum of $53.76 back onto the original payment method that you used. Please check your email for a 30% future discount that is valid for the next six months. Kindly reach out to us at ************** in case you need any more help. We value... read more
I placed an order for 2 different flower arrangements on 2/7/25 to be delivered before 1PM (extra service charge of $15) on 2/14/25. I received an email at 1:40 PM (40 minutes after they were supposed to be delivered) that they were unable to fulfill my order within their network of florists and they cancelled my order. This is something that they should have known and communicated to me well before 2/14/25 so I could take my business to another company that could fulfill my order. They completely ruined the effort that I pu... read more
Business response:
Hello ***********,We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By February 28, 2025, or between 210 business days, you should have a complete refund in the sum of $224.84 back onto the original payment method that you used. Please check your email for a 50% future discount that is valid for the next six months. Kindly reach out to us at ************** in case you need an... read more
Ordered Valentines day flowers, they waited until 5:30 PM to inform me that they could not complete my order. I called them and they kept trying to have me get flowers delivered at a later date which is completely useless. I had to fight for them to give me a refund and had to go scrounge up flowers last ********* the end all they sent me was a measly 30% off coupon which I can go online a find a same value coupon on line for free so that was useless. First and Last time using this company.
Business response:
Hello *****, I am truly sorry your Valentines bouquet was not delivered.Your order has already received a full refund, and you were given a future discount code. To ensure that we have made this terrible mistake better, we are sending your recipient a complimentary bouquet with a note of apology from us. We do hope you will give us another chance on a future floral order.If you need anything further, please reach out at **************.Best regards, *** *. Teleflora
I ordered over $100 bouquet to delivered on Valentines day. I paid the ridiculous fee to get them delivered on Vday. I received no communication that they would not be arriving and I contacted them multiple times to get an estimated arrival time. They were never delivered and my spouse was left without a Valentines day gift. Had they communicated earlier, I would have went elsewhere. Im crushed by this situation.
Business response:
Hello *********, Please accept our sincere apologies for the inconvenience you experienced with your floral delivery. We have issued a full refund in the amount of $94.96. Please allow 2 to 10 business days or until 02/21/25.We have also issued a future discount code you will receive via your email. Again, please accept our apology for the non-delivery. Kind Regards, ****** L Teleflora
Horrible.I ordered Flowers for my daughter for valentines Day and on the day of delivery they email me that "We appreciate your business and provide great coverage but are unable to fulfill your order"Order number was #two,two, four,one,nine,seven,zero,five,seven, three.And then 10-Days to refund my Money HORRIBLE and too late to do anything else RUN- DO NOT USE this Unprofessional Website
Business response:
Hello *******!We typically provide excellent coverage, but unfortunately, we were unable to fulfill your order within our network of florists at this time. We sincerely apologize for any inconvenience this may have caused.A full refund was issued to your original form of payment on 2/14/25. However, please note that it may take your financial institution 2-10 business days to process and reflect the refund on your ************ has been my pleasure to assist you today. If there is anything else we can do for you, please dont ... read more
I was sending flowers to my friend BD through teleflora.com I have recieved confirmation on 02/12 at 11:22 am. Later 02/12 at 12:09 am I received order canceling note."The order is questionable and was canceled for my protection?!!" I have called customer service. The agent was unable to explain the reason and asks very strange questions regarding my credit card and my home. What has nothing to do with the order.02/12 after conversation agent restore my order. I received a second confirmation for my order 02/12 at 3:04 *****... read more
Business response:
Hello *********,We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By February 28, 2025, or between 210 business days, you should have a complete refund in the sum of $121.74 back onto the original payment method that you used. Please check your email for a 50% future discount that is valid for the next six months. Kindly reach out to us at ************** in case you need any m... read more
Ordered 36 roses and tulips. Received 4. A day late. Check the photos. For 75 dollars I expected much better. **************** does nothing. It's not my fault if you delivered to the incorrect address...I wish I could show pictures in this review.
Im so disappointed with my order. They were to deliver a flower arrangement that I ordered for $150 for a dear friends Aunts funeral. The quality of the arrangement is very poor and looks nothing like it was presented online. Its embarrassingly bad. I apologized to the family & even showed them a photo of what I ordered. Never again with Teleflora. The florist they used should be ashamed of themself!
Business response:
Hello *****, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $151.52 back onto the original payment method that you used by February 13, 2025, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, ********* *. Telefl... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.