This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The arrangement I ordered was not the one that got delivered. Called the florist and was told they (teleflora) changed the order without my approval to something cheaper but kept my money for the more expensive one. Also learned that they keep more than half the money and expect the florist to make the arrangements with less than half of what it cost to make it. I will be doing all my business directly with a florist from now on. Shame on you for ripping hard working people off.
Business response:
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with your recent order. That is not the experience we want for our customers, and we truly regret that the arrangement delivered did not match what you originally ordered.We have issued a full refund for your order. Please allow 210 business days for the funds to be returned to your original method of payment, depending on your bank or card issuer.We understand how upsetting this situa... read more
Unacceptable Service from Teleflora I am beyond disappointed with Telefloras handling of my order. I placed an order three days in advance for a funeral arrangementan occasion where timing and reliability are critical. On the day of the service, I received a call informing me that Teleflora could not fulfill the order because there was no one in their network available. My only options? Deliver the flowers to someones home at a later date or cancel the order.This is not just inconvenientits unacceptable. For a national compa... read more
Business response:
Hello ******,Im truly sorry for the experience youve had with Teleflora. I understand how important it was to have your order delivered on time, and I regret that we failed to meet that expectation.This is absolutely not the level of service we aim to provide, and I sincerely apologize for the lack of communication and the inconvenience caused. Id love the opportunity to make it right. Could you please share your order details so I can investigate further and ensure this doesnt happen again? You can email order information t... read more
Flower arrangement was nothing like what was described. It was much smaller and not the same colors. It was confirmed to be delivered on a Wednesday, but wasn't delivered until late Thursday. When I called, they promised to give me a 25% refund.
Business response:
Hello *****!We are truly sorry you were dissatisfied with the arrangement received and for any delivery issues. We strive to provide the best in product and in service and regret failing you on this order. For this inconvenience, I have issued a 50% refund back to your original form of payment. Please keep in mind that it normally takes your financial institution 2-10 business days to reflect the refund, or by 1/5/26. If there is anything else we can assist you with, please let us know. We can be reached at **************, b... read more
I am without doubt the victim of deceptive advertising. I received an email offering a discount enticement for a floral gift. On **************** I placed an order for birthday flowers for my step mother. I paid faithfully by credit card, received confirmation of delivery the next day and proceeded cross country. Amongst the myriad spam emails was a note from Teleflora on ******************(her birthday) stating that Teleflora was unable to fulfill my order within their network of florists. This is entirely unacceptable. The... read more
Business response:
Hello ******* ******,We sincerely apologize for the issue with your floral order. Unfortunately, at this time we are unable to fulfill orders with florists outside of our network. Expanding these partnerships is something we are actively working toward and hope to offer in the future.Your experience is not representative of the level of service we strive to provide, and it is certainly not the Teleflora experience we want our customers to have. We will be forwarding this ZIP code through the appropriate channels to help prev... read more
I ordered flowers for a funeral, never got an email confirmation and never got the flowers. DO NOT ORDER FROM THIS PLACE. SCAM!!!!
Business response:
Hello********* ********,Please accept our deepest condolences for your loss. We sincerely apologize for the inconvenience this may have caused during such a difficult time. After reviewing your order, we made several attempts to reach you regarding the name of the deceased, as the floral shop needed this information to ensure delivery to the correct service. Unfortunately, we were unable to obtain the necessary details, and the order was ultimately canceled and refunded.As discussed, when you contacted us yesterday via both ... read more
I ordered flowers for my aunts funeral on the 30th of last month to be delivered today December 14 and they never showed up they kept telling me they were delivered but the funeral home said they never got them family that was there conformed that they never showed up. I was not the only family member who ordered flowers from them that never showed up
Business response:
Dear *****,I apologize for the inconvenience, and I am terribly sorry to hear of your loss. A full refund of $258.40 has been issued back to the original form of payment. Please allow 2-10 business days for this to appear in your account or no later than 12/30/25. It has been my pleasure to assist you. If you have any further issues or inquiries, please don't hesitate to give us a call at **************. Kindly, ***** *., Teleflora
I ordered Christmas flowers for my sister. The flowers did not look like the ones I ordered, they were not fresh, some of the leaves were brown. I was not happy with this order.
Business response:
Hello *******,I sincerely apologize that the arrangement did not meet our freshness standards. A full refund has been issued to your original form of payment. Please allow 210 business days for the credit to appear on your account.We truly value your business and hope to have the opportunity to serve you again in the future. If you have any additional questions or concerns, please do not hesitate to contact us directly.Kind regards,******* *.Teleflora
I just had a bad experience with Teleflora 12/2025. Paid $90+ and got tiny poinsetta. Site is misleading with it's offers of beautiful bouquets. I could've gotten nicer one at grocery store for fraction of cost. When I called customer service they said system would ring me back in 20 or so minutes. Well, that was yesterday around 3PM. Sent ticket and waiting.
Business response:
Hello ******, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and apologize for not meeting your expectations. We understand your frustration regarding both the size of the poinsettia and the delay in our customer service response. This is certainly not the experience we want for our customers.We take your concerns seriously. We have issued a full refund and a future discount. We would love for you to give us a second chance. We value your business and hope to restore your confiden... read more
If I could leave a zero I would I have ordered flowers from Teleflora for 2 separate funerals. The first one they cancelled my order said they couldnt find a shop to take my order. Finally found one and delivered the flowers to the familys home the day after the funeral verses the funeral home. This time ordered a spray for mothers casket they sent an email that they cancelled order for same reason less than 24 hours before funeral leaving us scrambling to find flowers for the casket. I would NEVER order from this company. G... read more
Business response:
Hello **** *****,Im very sorry for your loss, and I apologize for any inconvenience youve experienced.Ive reviewed the information provided, but unfortunately I have not been able to locate the order youre referring to. I do see an order in our system that appears to match the details of the first order from July, but I want to be sure were helping with the correct one.When you have a moment, please reach out to us at ************** with the specific order number you need assistance with, and a member of our team will be hap... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.