This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Placed an online order, they cancelled it because they felt it was suspicious but left it too late to notify me. Called the 800 number, spent 25 minutes on hold with various call centers, didnt feel comfortable giving CC info over the phone to some guy whos dog was yapping in the background.
Business response:
Hello *****, We sincerely apologize for the trouble this has caused. Our system scans every order for certain criteria and unfortunately, it found something suspicious about your order. It did cancel only for your protection. Once it is canceled, we do have to verify some information again. We apologize if you felt uncomfortable giving that information over the phone. We appreciate you reaching out and hope you have a very nice rest of your day. ******** *., Teleflora
I ordered a Premium Enchanted Bouquet with 6 roses and dark blue vase. What was delivered was, in my opinion, at most a Basic version with 3 roses and a cheap looking clear vase. I paid $100.77 and received, at best, half that value. The only reason for 2 stars was that it was at least delivered on ***** recommend others avoid Teleflora and ****** a local florist instead. Wish Id taken my own advice.
Business response:
Dear ****,Im deeply sorry for the disappointment with your 'Premium' Enchanted Bouquet. We strive to deliver exceptional quality, and we regret that your order did not meet your expectations or our standards at Teleflora. To address this, a full refund was issued back to your original payment method on 5/11/25, which should appear in your account within 210 business days, or by 10/26/25, depending on your financial institution. Ive also sent a substantial future discount code, valid for six months, to your email as a gesture... read more
Teleflora has disappointed me in ways I cannot express. I ordered flowers for my mom 2 weeks ago to be delivered today. I got a confirmation email this morning at 10am saying they would be delivered on time, and then at 10:30 I got an email saying that the order was cancelled. **************** offered no solution or tangible explanation- saying only that they were unable to source a florist to fulfill my order. I will state again that my order was placed 2 weeks ago. They offered no resolution, nor did they communicate with ... read more
Teleflora has disappointed me in ways I cannot express. I ordered flowers for my mom 2 weeks ago to be delivered today. I got a confirmation email this morning at 10am saying they would be delivered on time, and then at 10:30 I got an email saying that the order was cancelled. **************** offered no solution or tangible explanation- saying only that they were unable to source a florist to fulfill my order. I will state again that my order was placed 2 weeks ago. They offered no resolution, nor did they communicate with ... read more
Business response:
Hello ********, we apologize that your order was not delivered. We would like to send the recipient a complimentary order for 5/12/2025. We value you as a customer and hope to serve you in the future. Please contact us to discuss this resolution further. Thanks, ******* *., Teleflora
DO NOT USE!! I ordered chocolate covered strawberries for my Mom for Mothers Day. Never got the notification that they had been delivered and it is 101 today. Went out to get them and they are all melted. There is also mold on 1 of the strawberries, and 4 of them are no bigger than a quarter. I spent $90 on these things. When I called customer I service they offered me a 25% refund. Are you kidding me?
Business response:
Dear *****,Im deeply sorry for the disappointing experience with your Mothers Day order of chocolate-covered strawberries. We understand how special this gift was meant to be, and we sincerely apologize for the issues with delivery notification, the condition of the strawberries, and the inconvenience caused by the heat. This is not the quality or service we strive to deliver at ************************* address this, a full refund of $83.48 was issued back to your original payment method on 5/10/25, which should reflect in ... read more
I had the worst experience with this company. I ordered a spring flower arrangement, but the actual delivery is just a green plant arrangement without any flower.
Business response:
Hello *** *****,I apologize for the inconvenience this has caused you. I have issued a full refund back to the original form of payment. Please allow 2-10 business days for this to reflect back into your account. In the future, please feel free to contact us directly with any issues you may have at **************. We are always happy to help.Thank you, ***** Teleflora
Paid for an order of same day flowers at 8am, waited til 5:45pm to contact them as the ordered was still not delivered. Without any explanation at all they canceled the order. Huge disappointment. DO NOT ORDER FROM THIS COMPANY!!!
Business response:
Hello ****** *******,I apologize that we fell short this time. A full refund has been issued back to the original form of payment. Please allow 2-10 business days for this to process. As an apology I have also emailed you a promotion for 25% off a future order of your choice. Please feel free to reach out to us at ************** with any further concerns you may have.Thank you,ErikaTeleflora
I ordered they told me my order was canceled due to possible fraudulent activity.. then I placed another order they said that order was canceled as well due to possible fraudulent activity.. then I called my bank and they said they had no alerts for possible fraudulent activity.. they took the money out of my bank twice. Told me to waitc2 to 10 days for refund I'm still waiting.........
Business response:
Hello *****, we sincerely apologize for the trouble and inconvenience this has caused. I am showing you should receive your refunds by 05/22/2025. Our system goes through every order and looks for certain criteria. Unfortunately, our system did cancel your order for your protection as some of the information may have seemed off. Once we verify your information, it should not get flagged again. I see yours did, and we deeply apologize for that. We sincerely hope you give us another chance to make this up to you. We hope you h... read more
My wife was unable to attend her grandfathers funeral due to illness and desperately wanted to send something to show that she was there in spirit. Since their daily delivery deadline was after visitation would be over, she scheduled delivery for the day before. They took it upon themselves to reschedule for the day of the service because the shop wants to deliver fresh flowers, insisting it would be there before visitation started. Then the start of visitation came and went, and they canceled the order because they were una... read more
Business response:
Hello *******, I am very sorry that your order was not delivered. We would love to send a complimentary arrangement to the family's home address. Please contact us at ************** to further resolve this. Thanks, ******* *., Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.