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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would have given NO STARS if I could have. I placed an order online with Teleflora to have flowers delivered for my friend's birthday and those flowers were never delivered. Nor was I contacted by Teleflora to inform me that the flowers were not delivered. I had to contact them multiple times to determine the order was not delivered. I was also told by the agent that confirmed my order was not delivered that since most florists are closed on Sundays that I shouldn't have placed my order for a Sunday delivery. My response w... read more
Business response:
Hello *******,Were truly sorry for the disappointment and frustration that we caused. Your flowers should have been delivered as promised, and the lack of communication is not the experience we want for our customers. Please know this is not a normal occurrence. We have issued a full refund for your order, please allow **** 2-10 business days to process this refund. We hope you will give us the opportunity to provide you with the Teleflora experience you deserve.If you have any further questions or concerns, please feel free... read more
Teleflora was to deliver flowers to my parents for their anniversary today 2/16/26. The delivery never came and my parents were waiting around for the delivery all day. I placed the order for the flowers 4 days ago so I don't understand why this order didn't come when it needed to. I expressed my concerns and all Teleflora did was say I would get a Refund in 2-10 days. That's so not cool now I have to wait for my funds to post back to my account. I ask for something to make this right and nothing. All I ask for was a free fl... read more
Business response:
*******,Thank you for reaching out, and Im truly sorry for the experience you and your parents had. An anniversary delivery should feel special, not stressful, and I completely understand how disappointing it was for the flowers not to arrive as scheduledespecially after you placed the order days in advance. Your parents waiting all day only adds to the frustration, and you deserved better from us.I also understand how upsetting it is to be told youll need to wait for the refund to process. While the refund is already underw... read more
4 Honest Reviews I bought the Teleflora Membership and let them ruin several flower deliveries before I stopped using them. Hopefully you can learn from my mistake and choose another service or go directly to a local florist. After they failed on half of the flower deliveries in one way or another, they were refused to refund the membership that had never offered any service-add. Every order I placed was done at least 2 weeks in advance and they still managed to leave a negative **** on multiple holidays. Order 1 - Teleflora... read more
Terrible. False advertising, late, and terrible customer service. Dont buy.
Business response:
Hello ***,We're truly sorry to hear about your experience. This is certainly not the standard we aim to provide. We understand how disappointing it can be when an order does not meet expectations, especially for something as meaningful as a *********** Day floral arrangement.We have issued a full refund for your order in the amount of $76.94, please allow 2 to 10 business days for your financial institution to post this to your account. We sincerely apologize for the substitution and the frustration this caused. We take feed... read more
I ordered well in advance (2/8) for a Friday (2/13) Valentines delivery. I received a message on 2/13 stating Your flowers are scheduled to be delivered today.. On 2/14, I was contacted and told that my delivery could not be made today (already a day late) due to the holiday and that Monday, 2/16 would be the new delivery date. Absolutely not! Pay full price for a late delivery - with the surprise ruined? No. I requested and was granted a refund. I will never use Teleflora again.
Business response:
Hello *******,Thank you for your feedback. Were truly sorry for the frustration caused by the delayed Valentines delivery and the inconvenience this created during such an important occasion. This is not the experience we want for our customers. Were glad we were able to provide a refund, but we understand the disappointment and the impact it had on your plans. If youd like to discuss this further, please feel free to contact us at ************ so we can assist you directly.Kind regards,********* *., Teleflora
Ordered purple tulips paid for deluxe instead got pink tulips and look like thebstart process of it dying
Business response:
Hello *****, were very sorry to hear that the tulips you received did not match what you ordered and arrived in poor condition. Receiving pink tulips instead of the purple deluxe arrangement you selected is understandably disappointing, and the quality you described is not the standard we aim to provide. Thank you for bringing this to our attention. As noted in our communication, a 50% refund has already been issued, and a 50% future discount has been applied to help make this right. Please note that refunds typically take 2... read more
Sunset Funeral Home website, the obituary of your loved one prompts you to order flowers. Entered request at 12:02pm on 2/13/2026 in the amount $154.17 to be delivered the same day with service between 6-9 pm. I received receipt from Teleflora. I contacted Teleflora at 3:30 and phone system advised flowers on the way or have been delivered. At 4:00pm contacted ******** home advised no flowers yet. I went to the service 6:00 pm that evening and no flowers were delivered, service concluded at 9pm and prompted to call Teleflora... read more
Business response:
Hello *******,Thank you for sharing your experience, and we sincerely apologize for the distress caused during such a difficult time. Your floral order should have been handled with the utmost care and urgency, and we regret that it was not delivered for the service as requested. We understand how upsetting this added stress must have been while you were grieving.We see that a refund has been requested, and we want to assure you that once processed, refunds typically take 210 business days. If you need further assistance or ... read more
If I could give them a zero, I would. I sure wish I had read the reviews. Just awful. I paid $66 for an order after several discounts...was supposed to be a $50 deal of the day and a $6 Get Well balloon. This is what my mother-in-law received for $66. It's not even fresh, but a few carnations, daisies, and a Happy Birthday balloon instead of a Get Well balloon. How embarrassing. When I called for a refund, they offered me a 25% refund. I asked to speak to a manager. They didn't warn me that I'd go into a queue when they tran... read more
Business response:
Hello **** *******,I apologize for the inconvenience this has caused you and hope that you will give us another chance in the future. A full refund has been issued back to the original payment method. Please allow 2-10 business days for this to reflect in your account. Please don't hesitate to reach out if you have any further questions or concerns at **************.Warm Regards,***** *.Teleflora
Do not use Teleflora. This company is a total scam. I paid good money just for them to take my money and deliver awful flowers for my aunts birthday. The arrangement was beautiful online and what they delivered looked like the scraps from the floor of a floral shop. Then when I requested my money back because I did not receive anything close to what I paid for they gave me the run around and put me on hold 4 different times. I felt like they were trying to get me to give up on my refund. They also tried to say that sometimes... read more
Business response:
Hello ********* ******,I apologize for the inconvenience this has caused you. I do show that a full refund was issued on 2/12/26 when we spoke with you. Please allow 2-10 business days for this to reflect in your account or no later than 2/25/26. If we can be of any further assistance, please reach out to us at **************.Thank you,***** *.Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.