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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a horrible first experience with Teleflora. I spent almost $150 on a bundle of peonies to send my best friend on the first year anniversary of her mothers passing. I was checking the order status all morning and afternoon. The tracking said with florist, but was not yet delivered. I received an e-mail around 3pm that they were unable to deliver the flowers today and to choose another delivery date instead. I placed the order on 4/17/25 and I chose this company based on popularity, flowers available and that my order wo... read more
Business response:
Hello,Our sincere apologies that your same day delivery order couldn't be delivered. Can you please provide the email address used to place your order and/or the order number, as well as your phone number, so we can further assist you? We were unable to locate an order with the email address you provided of**************************.Thank you,********* *.Teleflora
Company took my order and my money only to cancel it 8 hours later leaving me unable to have flowers delivered to my mother that day. Then tells me the refund will take up to 10 business days. Dont take my money if your are unable to hold up your end. Other companies like **** return the money instantly if the service is cancelled. Seems like theft.
Business response:
Dear ******,We sincerely apologize for the inconvenience caused regarding your recent order with Teleflora.Unfortunately, we were unable to fulfill your order as there are currently no partner flower shops available in the delivery area you selected. We understand how important this delivery was and deeply regret that we couldn't meet your expectations on this occasion.Please be assured that a full refund has already been processed to your original method of payment. You should see the funds reflected in your account shortly... read more
Ordered $70 fruit basket. Supposed to have azalea plant, 6 bananas, 6 apples, 5 pears, 5 oranges. My sister sent photo of rotten, bruised ugly fruit. Included 0 bananas, 1 orange. 2 pears and 6 ugly apples. The fruit was in a bag, not arranged attractively in the mundane looking basket. The plant was a boring kalanchoe, not an azalea. If I could give negative stars I would rate the cost, service and product as negative 100. I will never ever deal with this company again. Just yuck! I paid 70 dollars for 9 pieces of rotten fr... read more
Business response:
Hello *******. We would like to sincerely apologize for the trouble and disappointment this order has caused you. I do see that we have provided you with a full refund. If there is anything else we can assist you with, please feel free to reach out by phone at *************, by email at ************************************************************************ or by chat. We hope you have a very nice rest of your day. Kindest regards, ******** *., Teleflora
I ordered flowers from Teleflora to be delivered in another state. This review will cover two issues. First, the flowers were not delivered on the day indicated in the order, even though Id paid extra for early delivery, but were instead delivered the next day. Second, the arrangement delivered looks nothing like what I orderedsee attached pictures of what was ordered (lots of daisies in a yellow vase) vs what was delivered (a few daisies with lots of greenery and filler in a clear vase with a yellow ribbon). It it came from... read more
Business response:
Hello ****, I am very sorry that your order was delivered late and was not at all what you ordered. I have issued a full refund. Please allow 2-10 business days for this to appear back on your card. We value you as a customer and hope to serve you in the future. Please contact us if you have any further questions. Thanks, ******* *., Teleflora
Better Business Bureau needs to review their rating for this company, ****. If I could leave negative stars, I would. I ordered funeral flowers to be delivered on Saturday, and instead of EVER receiving flowers, I received the following lies and errors, beginning on Saturday: First, my "personal card" (for which I paid an additional $8) was incorrect, which Teleflora said they corrected upon my request. Second, they said they tried to call me (this was a lie, as there was no record of any calls on my phone) to tell me they w... read more
Business response:
Hello *****, I am very sorry about all the issues that happened with your order. I am showing that a full refund was issued. Please allow 2-10 business days for this to appear back on your account. It is may pleasure to assist you with this. Please contact us at ************** if you have any further questions. Thanks, ******* *., Teleflora
I ordered a premium flower bouquet with a special color vase and specific flowers from their online ordering page. I was so disappointed that what was delivered was NOTHING like what I had ordered. Now I get that they may have to substitute here and there but the ENTIRE ORDER!?!? Very disappointing and I will not be using them again.
Business response:
Hello *********,I truly apologize for the mix-up with your arrangement. I have issued a full refund in the amount of $111.21and you should see that back to your form of payment in 2 to 10 business days or by 04/23/25. Again, I am truly sorry for you not getting what you ordered!Best regards,*** *. Teleflora
Flowers, chocolates, balloon never delivered. Ive tried calling multiple times. Their automated system says its been delivered. Not true. and then hangs up on you. Finally got someone on the phone and they spoke to local florist who said they delivered. They did not. Still hopelessly waiting for a call back. To this date, promised delivery date is three days late with no promise in sight.
Business response:
Hi *******, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $102.57 back onto the original payment method that you used by April 21, 2025, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, ********* *.Teleflora
I placed an order for birthday flowers for our daughter last week and the flowers never arrived. I have spent an hour on the website and on the phone trying to find out what happened and you just get automated service that hangs up on you, and AI claiming the order was delivered, but it wasnt I dont know if they simply do not have trustworthy local florists (this was for *******, **, delivery) but its frustrating when the service you pay for never arrives and you also cant contact a human without spending hours. I am beginni... read more
Business response:
Hello ******,My sincere apologies for the terrible experience with our services. I can assure you, we are trustworthy, and that this ordeal is definitely not the Teleflora quality you should expect. I reviewed your order, and a full refund was applied to your original form of payment on 4/1. Please allow ********** 2-10 business days to make the funds available to your account or by 4/16/25.To show our apologies, we also issued you a 30% future discount code. You will receive an email with the code.It is good for 6 months an... read more
terrible. their website promises a delivery date, but halfway through the date promised, they sent a message saying they can't meet their commitment and i get to pick a day in the future for delivery. Still waiting on confirmation on a delivery of SYMPATHY FLOWERS. such c*** will never use again.
Business response:
Hello *******,Please accept our sincere apologies for your order not being delivered when you requested. I understand your frustration. When reviewing your order, it was delivered yesterday at 5:15p. We have issued a full refund in the amount of $92.59, please allow 2 to 10 days for your financial institution to release the funds. We have also issued a 30% future discount which you will receive via your email.Again, please accept our apologies.Kind regards, ****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.