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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered flowers for my wifes birthday and they never showed up. No call, no updatejust completely dropped the ball on one of the most important days of the year. When I contacted customer service, they were useless and acted like it was no big deal. To make matters worse, they held my money for an additional 210 days before issuing a refund. Teleflora ruined a special moment I cant get back, wasted my time, and tied up my money. Absolutely unacceptable. Ill never order from them again and will be telling everyone I know to... read more
Business response:
Dear ******,We are truly sorry for the disappointment caused by the non-delivery of your wifes birthday flowers, especially on such a significant day. We understand how frustrating this experience must have been, and we regret that we were unable to make the delivery as intended. Our goal is to provide exceptional service, and we deeply regret falling short of your expectations. A full refund has been issued to your original payment method, processed on August 10, 2025. Please allow your financial institution 2-10 business d... read more
Ordered ******* **** my daughter. On day of believe I received an email saying that they could not be delivered because of weather. I was perplexed as it was a nice sunny Florida day. The order was then cancelled. If you live somewhere that has sunshine I would avoid using themthey cannot deliver in sunlight.
Ordered ******* **** my daughter. On day of believe I received an email saying that they could not be delivered because of weather. I was perplexed as it was a nice sunny Florida day. The order was then cancelled. If you live somewhere that has sunshine I would avoid using themthey cannot deliver in sunlight.
Business response:
Hello Miles *******,I apologize for the inconvenience. I do show that a full refund was issued on 8/6/25 when you requested to cancel the order rather than change the delivery date. Please allow 2-10 business days for the refund to return to your account or by 8/20/25. Kind Regards, *****, Teleflora
Ordered fruit basket on 7/18 and specified a delivery date of 7/20. No confirmation of delivery, so I wrote but got no answer. ***** again today and was advised the order was cancelled and I'd get a promotional discount on next order. Inexcusable customer service. I will constantly put down Teleflora if any of my friends or business associates asks about the company. Dear ********,Thank you for sharing your experience. I sincerely apologize for the frustration and inconvenience caused by this situation. Your feedback is valu... read more
Ordered fruit basket on 7/18 and specified a delivery date of 7/20. No confirmation of delivery, so I wrote but got no answer. ***** again today and was advised the order was cancelled and I'd get a promotional discount on next order. Inexcusable customer service. I will constantly put down Teleflora if any of my friends or business associates asks about the company.
Business response:
Dear ********,Thank you for sharing your experience. I sincerely apologize for the frustration and inconvenience caused by this situation. Your feedback is valuable, and we deeply regret that our service did not meet your expectations.Please know that your concerns are taken seriously, and I will personally escalate this matter to ensure it is addressed appropriately. If you would like to discuss this further or if there's anything we can do to make it right, please feel free to contact our customer service team directly at ... read more
Im beyond disappointed with my experience. I relied on Teleflora to deliver flowers for a very important occasion my last day at work. I wanted to do something special for my supervisor, who has meant so much to me. This wasnt just a casual order it was deeply meaningful.I placed the order in advance and waited all morning for it to arrive. I even called Teleflora six times throughout the day, and each time, they told me they couldnt get a hold of the local flower shop. Thats incredibly unprofessional and shows a complete **... read more
Im beyond disappointed with my experience. I relied on Teleflora to deliver flowers for a very important occasion my last day at work. I wanted to do something special for my supervisor, who has meant so much to me. This wasnt just a casual order it was deeply meaningful.I placed the order in advance and waited all morning for it to arrive. I even called Teleflora six times throughout the day, and each time, they told me they couldnt get a hold of the local flower shop. Thats incredibly unprofessional and shows a complete **... read more
Business response:
Hello Hadya,Teleflora Were truly sorry we let you down, especially on such an important day. This was not the experience we wanted you to have. While we work with local florists to fulfill orders, sometimes availability or timing can be a challengethough thats no excuse for the poor communication you received.We understand how meaningful this delivery was, and we deeply regret the disappointment it caused. Please give us a call at ************ so we can make things right. We appreciate your feedback and are working to improv... read more
My children in ******* and LA sent flowers to my wife in ****** for her birthday. The flowers were at the end of their usable life when delivered. Within 24 hours the flowers all went bad and we had to throw them away. They might think it could be difficult to say negative words to senders as it was supposed to be a joyful gift. It is a bad business practice to send such bad flowers as the sender would not know what would be delivered. It is a fraud.If my children handpicked the flowers, they would have not gotten bad flower... read more
Business response:
Dear ***,Thank you for reaching out, and I'm truly sorry to hear about the disappointing experience with your recent flower delivery to your wife in *******I completely understand how frustrating and disheartening it must have been to receive flowers that were at the end of their lifeespecially when they were a thoughtful gift from your children. This is far from the standard we hold ourselves to, and I sincerely apologize for the inconvenience and disappointment caused.I've looked into our system but was not able to locate ... read more
My boyfriend ordered a bouquet of purple tulips for me as a surprise, but unfortunately, the delivery experience completely ruined it. Despite providing detailed instructionsincluding my apartment number, building number, and gate codethe delivery driver ignored all of it. Instead of delivering the flowers to my door or handing them to me directly, they dropped them off with the apartment office staff without any name or recipient info.The office had no idea who the flowers were for, so I never got them. The biggest issue is... read more
Business response:
Dear ********,Thank you for reaching out and bringing this matter to our attention. I truly understand how disappointing and frustrating this experience must have been for you, especially since your boyfriend intended the bouquet of purple tulips to be a special surprise. Its disheartening to hear that the delivery process fell short of your expectations, and I sincerely apologize for the inconvenience caused by the flowers not reaching you as *********** resolve this situation and ensure we can address the concerns fully, p... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.