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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Teleflora was engaged directly through a link on a funeral home website to provide a spray of flowers for a memorial service I could not attend. The order was placed 5 days in advance of scheduled delivery. I only received notification, by email, that my order could not be fulfilled 2hours ahead of the service, the day of the service. Leaving me no other option to find another florist within this timeline. I can certainly understand their inability to fulfill an order through a local florist, for any number of reasons. Howev... read more
Business response:
Hello **** ******,We are so sorry to hear of your loss and of the trouble you experienced. I have been unable to locate your order with the information provided. Please reach out to us at **************, and we will be happy to make this right for you. This is not a typical Teleflora experience, and we hope you will allow us to retain you as a customer in the future.Warm Regards,***** PTeleflora
My mom would have had flowers on her birthday, but Teleflora was "unable to fulfill my order within their network of florists" and canceled my bouquet. Should have read the reviews. What a disappointment. Would give less stars if possible.
Business response:
Hello******,Were very sorry for the disappointment. Unfortunately, we do not have a local florist in the area who is able to deliver, which is why the order was canceled. We understand how upsetting this was, especially on your moms birthday. This is definitely not the experience we want our customers to have.I reviewed your order and a full refund was issued to your original form of payment. Please allow **** 2-10 business to process this refund. If you have any further questions or concerns, please feel free to contact us ... read more
The only reason I used Teleflora was because they were featured in a *************** promotion, which gave the impression that this was a reputable service.Unfortunately, my experience was the complete opposite.I ordered a sympathy bouquet for a friend whose mother is currently battling cancer again. The delivery location was a small business with clearly stated hours of 10 AM 5 PM, which I included in the delivery *************** 6:53 PM, Teleflora notified me the flowers had been hand delivered. The business had been close... read more
Business response:
Hello ******,Thank you for sharing your experience. Im very sorry for the frustration this caused, especially given the importance of sending a thoughtful gesture during such a difficult time. A delivery marked as hand delivered after the business had already closed, combined with the inability to confirm the florist or verify the delivery, is understandably upsetting and not the level of service you should expect.I also understand how seeing Teleflora promoted through *************** created an expectation of reliability. W... read more
I ordered a succulent arrangement and spent over $100. The order was filled with a houseplant in a measly pot. It looked pathetic. Im guessing that this is their business model. Ripping off the customer hoping they wont get caught. My recipient sent a photo and I was shocked. I will never use them again and highly recommend everyone reading this not to use them.
Business response:
Hello ******,We are very sorry to hear about your experience and understand how disappointing it must have been to receive something that did not match what you ordered. This is not the level of quality we want for any of our ************ order to review what happened and assist you further, we will need additional information to locate your order. Please provide the recipients name, delivery address, and order number so we can look into this right away.We appreciate you bringing this to our attention and look forward to res... read more
We ordered the Deluxe Cotton Candy flowers for a dear cousin's 2 hour visitation. The flowers were delivered on time. When we saw the very tiny "bouquet," I nearly burst into tears. There were 2 pink flowers and the rest were WILTED daisies. There should have been roses, mums, pink carnations, etc. - a lovely full arrangement. I ordered February 24 for February 27 visitation. Teleflora offered us a 25% discount and 25% off next bouquet ordered, which is a joke. We had paid $70 (yes, they gave us a discount when we ordered th... read more
Business response:
Hello *****,I apologize for the inconvenience this has caused, and I am so sorry to hear of your loss. I have reviewed your order and issued a full refund back to the original payment method. Please allow 2-10 business days for this to reflect in your account or by 3/18/2026. This is not a typical experience, and we hope that you will give us another chance in the future. Warm regards, ***** *., Teleflora
This company does not deserve any stars. Wanted to send my sister-in-law an arrangement for her 70th birthday which landed on a Sunday. I even paid $15 to have it delivered by 1:00 pm. All day their AI customer service stated that the order was in route or already delivered. She never received it. She was home all day. The next day I sent a note to Teleflora. They did not ask if I wanted to try again or have it re-routed - my order was just cancelled. Fine! I sent her an Amazon gift card that was instantly sent. This was my ... read more
Business response:
Hello****,Thank you for reaching out, and Im truly sorry for the disappointment caused by your order being canceled. I completely understand how frustrating that can be, especially when you were counting on your delivery.After reviewing the order, it was canceled because no florist was available to accept and fulfill it on Saturday, and most of our partner florists are closed on Sundays. Per our system guidelines, any order that remains unfulfilled for two consecutive days will automatically cancel, which is what happened he... read more
Paid almost $200 for same day delivery its past the window dates and the flowers are still with florist this company IS a joke. Just emailed for a FULL refund. If anything less is offered I will take it further legally.
Business response:
Hi ****,Thank you for reaching out, and I sincerely apologize for the frustration this experience has caused. I completely understand how disappointing it is when an order doesnt arrive as promised, especially for a time-sensitive occasion.Ive reviewed your order, and a full refund has already been issued back to your original method of payment. Youll receive a separate confirmation email, and depending on your bank, funds should reflect within 2-10 business ******* addition, **** added a 50% discount to your account for a f... read more
Don't order from themscam alert! I ordered for *********** Day, was given a 3-day window, and received no flowers. They finally canceled, and I'm still waiting for my money.
Business response:
We sincerely apologize for the disappointment you experienced with your Valentines Day order. Our goal is to provide exceptional service to all our customers, and we regret that we were unable to meet those expectations in this instance.Unfortunately, we were unable to secure a florist who could fulfill the request at this time. A full refund was issued immediately upon your cancellation request. While refunds are processed right away on our end, it can take 210 business days for your financial institution to reflect the cre... read more
WORSE EXPERIENCE, I ORDERED ********* FLOWER 3 DAYS BEFORE *********, AND THEY DIDNT DELIVERY , SAID THE LOCAL FLORIST DIDNT RESPONSE
Business response:
Dear *****,Im truly sorry for the disappointment and inconvenience caused by the non-delivery of your Valentines Day order. This is not the experience we want for any of our customers, especially on such an important *********** writing to confirm that a full refund has been issued for your order. You will see this reflected in your original form of payment shortly, depending on your banks processing time.Additionally, as a gesture of our apology, weve added a 50% discount for a future order. This discount does not expire fo... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.