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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered an Eternity Wreath for a funeral and was never delivered despite receiving a confirmation for my order. Never received any notification that they couldnt complete the order. Disgusting.
Business response:
Hello *******,I sincerely apologize for the inconvenience this has caused, and I am very sorry to hear of your loss. A full refund of $251.67 was issued back to your original payment method on September 26, 2025, when we spoke with you. Please allow 210 business days, no later than October 9, 2025, for the funds to appear.*******,*****, Teleflora
Do not place orders for funerals with Teleflora! I placed orders a week in advance for my Mother's funeral and got nothing but lies. **************** Representative lied and the Automatic Robot **************** lied multiple times stating the flowers were delivered to the funeral home the day before the funeral. **************** Representative lied again when they told me the florist assured them flowers will be delivered in time on the day of the funeral. No flowers were delivered the day before or on the day of my Mother's... read more
Business response:
Hello *****!We are deeply sorry for any distress caused by the issues with your mothers flowers. We regret any miscommunication or issues regarding the delivery, and we understand how upsetting this must have been during such a difficult time. Unfortunately, I cannot locate the order with the information provided. We kindly ask you to contact us at ************** with additional details so we can investigate further. We are committed to addressing your concerns and working toward a satisfying resolution.Sincerely,***** *.Tel... read more
STAY AWAY FROM THIS COMPANY! FALSE ADVERTISING AND THEY WON'T GIVE YOU YOUR MONEY BACK! I ORDERED PREMIUM ROSES AND LOOK AT THE **** THAT WAS SENT. I'M BEYOND LIVID THAT THEY CONNED ME. IF YOU ORDER SOMETHING SPECIFIC, THEY WILL SEND YOU WHATEVER THEY FEEL LIKE AND NOT REFUND YOU. THEY OFFERED TO REFUND ME 25% AND 25% ON A FUTURE ORDER. WHY WOULD ANYONE ORDER AGAIN AFTER THIS BS??! I SEE WHY THEIR REVIEWS ARE IN THE TOILET. BELIEVE THEM AND STAY AWAY! I UNDERSTAND THAT A LOCAL FLORIST MAY NOT BE ABLE TO GET IT EXACTLY RIGHT,... read more
Ordered a sympathy bouquet early Monday morning. Upon placing order it indicated the order would be delivered that day. I received an email that afternoon stating delivery could not be made until Tuesday. Not ideal, but I could live with it. Then on Tuesday I received another email stating my order had been canceled. I am very unhappy with Teleflora, and their lack of ability to fulfill my order and not even letting me know of the situation until nearly 48 hours after order was made.
Business response:
Hello ******,Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience with your sympathy bouquet order.We understand how important timely delivery isespecially for something as meaningful as a sympathy arrangement. Its completely unacceptable that your order was first delayed, and then ultimately canceled without more prompt communication. You placed your trust in us during a difficult moment, and we fell short.Please know this is not the level of service we aim to provide.... read more
Teleflora cancelled my flower delivery the day of my sisters birthday, via email. They didnt even have the decency to call and tell me right away. They claimed they couldnt find a florist within their network of florists. (It is in ******, **) Yet the first local florist I called was able to get something out the same day. I will never use Teleflora again.
Business response:
Hello Roz!We regret the inconvenience caused by the cancellation of your flower delivery on your sisters birthday. Were sorry if you preferred a phone call; however, we promptly sent an email to inform you of the situation. Due to unforeseen challenges in locating a florist within our network, the order could not be fulfilled as planned. Were sorry this fell short of your expectations. A full refund has been issued back to your original form of payment. Please allow your financial institution 2-10 business days to reflect th... read more
Ordered birthday flowers for my daughter 5 days ahead of the date. They were never delivered. Teleflora's solution? 25% off my next order!!! They will never see my business again.
Business response:
Hello *****,I have reviewed your order, and I apologize for the inconvenience this may have caused. I show the order was canceled and refunded the full amount of $111.11 on 9/14/25. Please allow 2-10 business days for this to reflect in your account. You were also sent an email for 25% off a future order. Again, I apologize and hope that you will give us another chance in the future. Kindly, Erika
On 09/12 I ordered flowers for a special occasion with my long distance girlfriend. I even paid $15 extra to make sure they were delivered before 1pm. They werent, so I emailed them asking to have the $15 refunded. I was very concise and clear. Instead they cancelled my whole order. Then I had to go back and forth with multiple agents getting the same response sorry but its cancelled and we cant deliver them until i threatened to expose all the emails and their poor service on all my social media accounts. Then they promised... read more
Business response:
Hello ***** **********,I apologize for the inconvenience this has caused you. I show the order was cancelled at your request, and a full refund was issued on 9/13/25. Please allow 2-10 business days for this to reflect back into your account.
On 09/12 I ordered flowers for a special occasion with my long distance girlfriend. I even paid $15 extra to make sure they were delivered before 1pm. They werent, so I emailed them asking to have the $15 refunded. I was very concise and clear. Instead they cancelled my whole order. Then I had to go back and forth with multiple agents getting the same response sorry but its cancelled and we cant deliver them until i threatened to expose all the emails and their poor service on all my social media accounts. Then they promised... read more
Business response:
Hello ***** **********,I apologize for the inconvenience this has caused you. I show the order was cancelled at your request, and a full refund was issued on 9/13/25. Please allow 2-10 business days for this to reflect back into your account.
I recently got engaged and was excited to get flowers from teleflora for my fiances birthday yesterday. Not only did the flowers show up outside the delivery window that is absurd and goes until 7 PM, which is after we were already at dinner celebrating, but also they showed up at midnight while we were asleep. When I called into customer service earlier that day after receiving an automated email about flower delivery at 4 PM claiming they were hand delivered, I spent 30 minutes on the phone with poor quality customer servi... read more
Business response:
Hello *****,Thank you for sharing your feedback.Were very sorry to hear about the problems with your recent flower order. We understand how important it was for your fiances birthday, and we regret that the flowers arrived so late.We also apologize for the poor condition of the flowers when you received them. That is not the quality we promise our customers. Weve shared this feedback with the local florist involved to help prevent this from happening again.While were glad the refund was processed quickly, we know that doesnt... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.