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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will NEVER order from Teleflora again! The flowers that arrived for my friend's father's funeral service were nothing like I ordered. They were supposed to be 24 1/2" wide by 19-1/4" tall, and include approximately 8 different plants. What arrived was appx 10" wide, and 10" tall, with with 3-4 small plants. Very pathetic indeed. I could have picked up something nicer from a local grocery store. I did call Teleflora and reported the problem. They said they will issue a full refund.
Business response:
Hello *****, Please accept our sincere apologies for the inconvenience caused to you. I have reviewed your order, we have issued a full refund in the amount of $137.37. We would love for you to give us a second chance. and have issued a 50% future discount code for you to use on your next order. Again, we are so sorry this happened. If you have any questions or concerns, please contact us at ************** or email us at ************************************************************************ Kind regards,****** *. Teleflora
I purchased the "How Sweet it is " bouquet for my aunt's birthday in ******. She did not receive the same bouquet as advertised on their website. It look like a kid put together few flowers inside a glass vase. I paid $65.97 and they only offered to refund $16.49. This is not acceptable way of running business. I have a picture of what was delivered if it is needed.
Business response:
Dear *******,Thank you for bringing this to our attention, and we sincerely apologize that your recent experience did not meet expectations. We understand how disappointing it must have been to see that the bouquet your aunt received did not match what was advertised.A full refund has now been issued to your original method of payment. You should see the refund reflected in your account within 210 business days, depending on your financial institutions processing times.We truly appreciate your patience and understanding, and... read more
Very unbelievably rude customer service. Offered little to no help on why my order did not go through two weeks ago. Claims that teleflora tried to contact me. Found one fraudulent looking voicemail, here is the transcript Hi this is ***** calling with Florida. We have been unable to process the order going to ******** for ******* so please call us back. So excuse me if I didnt understand that maybe ******* was Tele-*****. And my name certainly isnt ******* so it looked like every other bot call that wants you to call them b... read more
Business response:
Mr. ************ we regret any frustration and disappointment with your order for your wifes birthday. We apologize for any confusion caused by the transcribed voicemail or other communications.Our records show we attempted to contact you after we were unable to obtain authorization on the form of payment provided. We regret we could not reach you to confirm or update payment details before this important birthday, which led to the cancellation of the ******** has been my pleasure to address this situation. If there is anyth... read more
DO NOT RECOMMEND!!!!! Ordered casket flowers for my mother in law well in advance. Between working, life, and planning funeral I hadnt checked email. Got to the funeral home and there was no floral arrangement. Called and found out it was cancelled. No call or text which was more than warranted. **************** didnt care and even hung up on me. Later found out I had 3 other family members that ordered and got email cancellations.
Business response:
Hello ******* ******,I am so sorry to hear of your loss, and I sincerely apologize that we were unable to fulfill your order as requested for the services. A full refund of $214.54 was issued back to the original payment method when the order was canceled on October 22, 2025.Please allow 210 business days for the refund to appear in your account, no later than November 4, 2025.If you have any further questions or concerns, please dont hesitate to reach out to us at **************.Thank you,***** Teleflora Customer Service
I ordered a plant as a congratulatory gift for a colleague of mine. Rather than a beautiful plant in a lovely pot with a stand they received a floral arrangement. The purpose of the plant was to have something they could keep in their new office. Rather than trying to rectify the issue I was given a partial refund and discount code for next time. I doubt their will be a next time given how my first and only experience was horrible.
Business response:
Hello ******,I am truly sorry for your loss and also regret that the substitution provided did not meet your expectations. I have reviewed your order and issued a full refund of $70.80. Please allow ********************************************** your account, but no later than November 4, 2025.We sincerely hope you will give us another opportunity in the future to provide you with a better experience.With sympathy, ***** Teleflora Customer ********************
I ordered same day funeral flowers and the website clearly said they could be delivered same day if I ordered by 12pm, MT, I ordered at 10:30, they took complete payment and captured payment, an hour later I got a message to reschedule for three days later, and I cancelled and they will keep my payment for up to 10 days, awful never again. Sad for family and funeral.Dear...,Thank you for your Teleflora order. We appreciate your business. Unfortunately, we were unable to place your order for delivery on the requested day. So ... read more
Business response:
Hello ****,Im very sorry for your loss and apologize for the inconvenience you experienced. I see that weve spoken with you a few times regarding your order, and a full refund was issued on October 18, 2025, after the local florist informed us they were unable to make the delivery to ******* that day.A delivery to a different address was offered, but as you requested, the order was ultimately canceled, and the full amount of $86.50 was refunded. Please note that it may take 210 business days for the refund to appear in your ... read more
We ordered a very specific Teleflora funeral arrangement for a very important person. What arrived looked nothing like the photo or description: a different design, different flowers, a different color palette, and an overall cheap, hastily assembled look. For a final tribute, this was unacceptable and devastating.I understand minor substitutions, but this went far beyond any equivalent substitution. It felt like a bait-and-switch. We paid for a specific arrangement and did not receive it. A refund cant undo the damage heret... read more
Business response:
Dear **** Qui,Thank you for sharing your feedback. We sincerely apologize for your disappointing experience and understand how important this tribute was. Unfortunately, we were unable to locate your specific order in our system. To better assist you and address your concerns directly, please contact our customer ********************** team at ************** or email us at ************************************************************************ We are committed to resolving any issues and ensuring your concerns are heard.Tha... read more
I submitted one order for 4 different arrangements using the Teleflora website (teleflora.com) to be delivered 3 days later to the same address in ****************. Once the order was submitted, I received 4 different confirmation emails, one email for each arrangement that I had ordered. For each arrangement, I was charged a separate delivery charge or service fee, which totalled $84.96!! I had submitted one online order with four arrangements going to one address. If I had known that each arrangement came with its own deli... read more
Business response:
Hello ******* *****,We apologize for any inconvenience this may have caused. The service fee helps cover the cost of arranging and delivering each bouquet, as well as supporting the overall operation of our business. If you have any further questions or concerns, please dont hesitate to contact us at **************. Kindly, *****, Teleflora
**** and switch advertising. Promised delivery on 9/29/25. Contacted me that evening informing delivery wasn't made and would be done the following day without additional charges. Promised delivery on 9/30/25. Evening of that day communicated that order was unable to be fulfilled and a refund would be coming in 2 to 10 days. Terrible.
Business response:
Hello *****,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delays and communication issues with your recent order. We understand how disappointing it is to have expectations set and then not metespecially when it impacts your plans.What you experienced does not reflect the level of service we aim to provide. We take full responsibility for the missed delivery dates and the lack of follow-through, and were actively reviewing where we went wron... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.