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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On 5/9/25, I ordered a floral spray for a funeral to be delivered 5/14/25. I contacted Teleflora and spoke with Darma (sp) who said that the flowers had not yet been arranged and guaranteed that they would arrive on 5/15 before 4P EST. The funeral services were scheduled to begin 5/15 at 4p. The flowers never came. When I called they would only say that the florist didnt answer the phone and refused to give me the name of the florist. It was extremely upsetting that there were no flowers at the funeral service for my family ... read more
Business response:
Hello ******, We hope you are doing well and are so very sorry for your loss. I have located your order and the florist did come back and say that the order was delivered outside of the church. I have, however, processed a full refund for you, which you should see to your original form of payment in 2-10 business days. Our goal is the happiness of our customers, and sadly, we fell short this time. Thank you for reaching out and we hope you have a very nice rest of your day today. Kindest Regards, ******** *., Teleflora
So awful. I got a delivery confirmation at 2pm on the day of my selected delivery - nothing was delivered. I called customer service and they said the order would arrive by 7pm today. The order never arrived at the recipients address during the promised window (or at all!!!) Completely unacceptable. Not sure this is even a legitimate service.
Business response:
Hello ******,Please accept our sincere apologies your order was not delivered. I have reviewed your order. there has been a full refund issued and a future discount code. Again, we apologize for the inconvenience and hope you will give us another chance to provide you with excellent service in the future. Please do not hesitate to contact us with any questions or concerns.Kind regards,****** Teleflora
Absolutely disgraceful. Avoid this company at all costs.I placed three Mothers Day orders well in advance, and they still managed to completely botch every single one. Two were canceled at the last minute with no explanation, and the third was delayed more than 24 hours (even though I paid for guaranteed Mothers Day delivery well in advance) with the excuse that the florists vehicle had issues. They then guaranteed delivery by noon the day after Mothers Day that didnt happen either. I called and told them to use another flor... read more
Business response:
Dear ******,We are deeply sorry to hear about your experience and sincerely apologize for the significant disappointment and frustration caused by your recent Mothers Day orders. What you described does not reflect the level of service we strive to provide, especially on such an important occasion.We acknowledge the serious issues with the delivery delays, last-minute cancellations, and the unacceptable condition of the arrangement that was eventually delivered. We also regret the difficulty you encountered when trying to re... read more
Ordered flowers and chocolate and they just NEVER showed up but they sent me a scam email saying they did highly DO NOT RECOMMEND. Its like the meowing your money away
Business response:
Hello **** we would love to look into this further for you, but unfortunately, we can not pull up an order with the information provided. If you would, please call us at ************* or email us at operation support with your order number and a brief summary of the situation. We would be more than happy to get this resolved for you. We hope you have a wonderful day. ******** *., Teleflora
Placed an online order, they cancelled it because they felt it was suspicious but left it too late to notify me. Called the 800 number, spent 25 minutes on hold with various call centers, didnt feel comfortable giving CC info over the phone to some guy whos dog was yapping in the background.
Business response:
Hello *****, We sincerely apologize for the trouble this has caused. Our system scans every order for certain criteria and unfortunately, it found something suspicious about your order. It did cancel only for your protection. Once it is canceled, we do have to verify some information again. We apologize if you felt uncomfortable giving that information over the phone. We appreciate you reaching out and hope you have a very nice rest of your day. ******** *., Teleflora
I ordered a Premium Enchanted Bouquet with 6 roses and dark blue vase. What was delivered was, in my opinion, at most a Basic version with 3 roses and a cheap looking clear vase. I paid $100.77 and received, at best, half that value. The only reason for 2 stars was that it was at least delivered on ***** recommend others avoid Teleflora and ****** a local florist instead. Wish Id taken my own advice.
Business response:
Dear ****,Im deeply sorry for the disappointment with your 'Premium' Enchanted Bouquet. We strive to deliver exceptional quality, and we regret that your order did not meet your expectations or our standards at Teleflora. To address this, a full refund was issued back to your original payment method on 5/11/25, which should appear in your account within 210 business days, or by 10/26/25, depending on your financial institution. Ive also sent a substantial future discount code, valid for six months, to your email as a gesture... read more
Teleflora has disappointed me in ways I cannot express. I ordered flowers for my mom 2 weeks ago to be delivered today. I got a confirmation email this morning at 10am saying they would be delivered on time, and then at 10:30 I got an email saying that the order was cancelled. **************** offered no solution or tangible explanation- saying only that they were unable to source a florist to fulfill my order. I will state again that my order was placed 2 weeks ago. They offered no resolution, nor did they communicate with ... read more
Teleflora has disappointed me in ways I cannot express. I ordered flowers for my mom 2 weeks ago to be delivered today. I got a confirmation email this morning at 10am saying they would be delivered on time, and then at 10:30 I got an email saying that the order was cancelled. **************** offered no solution or tangible explanation- saying only that they were unable to source a florist to fulfill my order. I will state again that my order was placed 2 weeks ago. They offered no resolution, nor did they communicate with ... read more
Business response:
Hello ********, we apologize that your order was not delivered. We would like to send the recipient a complimentary order for 5/12/2025. We value you as a customer and hope to serve you in the future. Please contact us to discuss this resolution further. Thanks, ******* *., Teleflora
DO NOT USE!! I ordered chocolate covered strawberries for my Mom for Mothers Day. Never got the notification that they had been delivered and it is 101 today. Went out to get them and they are all melted. There is also mold on 1 of the strawberries, and 4 of them are no bigger than a quarter. I spent $90 on these things. When I called customer I service they offered me a 25% refund. Are you kidding me?
Business response:
Dear *****,Im deeply sorry for the disappointing experience with your Mothers Day order of chocolate-covered strawberries. We understand how special this gift was meant to be, and we sincerely apologize for the issues with delivery notification, the condition of the strawberries, and the inconvenience caused by the heat. This is not the quality or service we strive to deliver at ************************* address this, a full refund of $83.48 was issued back to your original payment method on 5/10/25, which should reflect in ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.