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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order for flowers to be delivered the next day even though Teleflora advertised same day delivery. I checked status mid-morning and it said it was still at the florists. I checked again an hour later, and it showed canceled. No reason given. I called customer service only to be told that they didn't have any florists in the area that could handle the order. There was no option for later delivery or anything else. They did credit my credit card, so I'll give them that. Meanwhile they are bombarding me with emails ... read more
Business response:
Hello ********, Thank you for sharing your experience with us. Were truly sorry for the disappointment and frustration this situation caused. We understand how important timely delivery is, and its especially upsetting when an order is canceled without clear communication.While there are times when were unable to fulfill an order due to limited florist availability in a specific area, we recognize that we should have communicated this more clearly. Were glad your refund was processed promptly, but we understand that this doe... read more
I recently ordered two sympathy flower arrangements for ************** with order number ********** to be delivered to ************ Funeral home and cemetery at ***************************************. The total cost of these two arrangements was $556.25.Unfortunately, the flower arrangements that were delivered were completely different from what I originally ordered online. The quality, appearance, and presentation did not match the advertised arrangements, which was extremely disappointing during such an important and sen... read more
0 stars for this disgusting front of a service. They had no problem taking my money, then went ahead and canceled my order for being questionable. I had to wait over 30 min to speak with an incompetent pos that did nothing to help. Now my mother gets no flowers and I have to wait 10 days for my refund. Absolutely disgusting. Their flowers are s*** anyway. BUY FROM ELSEWHERE.
Business response:
Dear *********,Were very sorry for your experience and understand your frustration.In some cases, orders are automatically canceled if they cant be verified for security reasons. When this happens, the order can often be reinstated once we confirm a few details.At this time, we were not able to find an order with the information provided. Wed like to help resolve this for you.Please call us at ************, and well work with you to locate your order, verify your details, and either reinstate it or check on your refund.We al... read more
I placed an order for sympathy flowers through Teleflora on May 5, 2026, for delivery to a funeral service for a valued customers wife. The order was submitted through an obituary listing and was expected to be delivered on time for the service.Unfortunately, the flowers were never delivered to the funeral. I was contacted only after the service had already passed, informing me that the delivery was missed. At that time, I promptly responded and provided an alternate home delivery address, as requested.However, instead of co... read more
Business response:
Hello *****,My sincere apologies for the issue with your floral order. That is definitely not the Teleflora experience we want for our customers. I was unable to pul up a recent order for the email address you provided; it only pulls up an order for 2021. Please call **************** at ************ to speak to a supervisor and we would be happy to assist you. If there is no answer, please leave a voicemail and we will return your call asap.Thank you,********* *.Teleflora
Rip off, wouldnt recommend them. I ordered a live plant for Mothers Day and I upgraded it to the highest amount and the florist brought out some vase with four cut roses and one carnation, which was not even close to what I ordered and was probably about $80 less than what I had ordered. I called their customer service and got some Asian lady that I couldnt understand much and I told her that they were not the right flowers and I took pictures of both but she didnt even ask about that. She said that they cannot do any return... read more
Business response:
Hello *****,We sincerely apologize for the disappointment you experienced, especially for an order intended to celebrate Mothers Day. This is never the experience we want for our customers.After reviewing the order, we confirmed that the arrangement delivered did not meet the expectations or description of the upgraded product that was purchased. Once the concern was escalated, we worked to resolve the matter promptly and fairly.Although our standard policy typically allows for partial refunds, in this case we made an except... read more
I ordered flowers to be delivered the day before Mother's Day. The flowers never arrived. They say their window is until 7pm. I called the next morning to see if my mother liked the flowers and she said she never received them. Teleflora only 'reached out' to the vendor and said they could not get ahold of them. They said they would keep me updated as they tried to reach the vendor. That was not acceptable. I needed the flowers a day ago, and did not trust them to deliver today. They would offer me no guarantees. I asked for... read more
How are they in business? With a one star review on **** and trust pilot? They rudely cancelled my Mothers Day flowers in the afternoon to which it was too late to order from anywhere open. And the rep ***** was so rude about it and didnt care at all. How can they think this is ok??
I am filing a complaint against Teleflora regarding a funeral arrangement that was materially misrepresented and did not match what was advertised at the time of purchase.I ordered a standing sympathy spray intended for a funeral service for a family we are very close to. The product shown on Telefloras website depicted a full, well-balanced arrangement with height, volume, and a substantial floral presence. However, the arrangement that was delivered was significantly smaller, sparse, and lacked the structure and fullness o... read more
Business response:
Hello **** *******, I am so sorry to hear of your loss and the trouble you experienced with this order. I have issued a full refund to your original payment method. Please allow 2-10 business days for this to appear or no later than 5/15/26. It has been my pleasure to assist you. If you have any further questions or concerns, please don't hesitate to reach out to us at **************. Kind regards, ***** *., Teleflora
If I could give Zero Stars I would. Our funeral flower arrangement that we ordered weeks in advance did not get delivered for the service despite opting to pay extra for early delivery. When speaking to *** (Telafloral Supervisor) she stated they knew the arrangement was not going to be delivered on time and attempted to resource other local florists. We, the customer, were never notified of this change or we would have found another way of sending flowers or a gift to the deceased's family. Terrible service. They did not of... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,302 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.