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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order for sympathy flowers through Teleflora on May 5, 2026, for delivery to a funeral service for a valued customers wife. The order was submitted through an obituary listing and was expected to be delivered on time for the service.Unfortunately, the flowers were never delivered to the funeral. I was contacted only after the service had already passed, informing me that the delivery was missed. At that time, I promptly responded and provided an alternate home delivery address, as requested.However, instead of co... read more
Business response:
Hello *****,My sincere apologies for the issue with your floral order. That is definitely not the Teleflora experience we want for our customers. I was unable to pul up a recent order for the email address you provided; it only pulls up an order for 2021. Please call **************** at ************ to speak to a supervisor and we would be happy to assist you. If there is no answer, please leave a voicemail and we will return your call asap.Thank you,********* *.Teleflora
Rip off, wouldnt recommend them. I ordered a live plant for Mothers Day and I upgraded it to the highest amount and the florist brought out some vase with four cut roses and one carnation, which was not even close to what I ordered and was probably about $80 less than what I had ordered. I called their customer service and got some Asian lady that I couldnt understand much and I told her that they were not the right flowers and I took pictures of both but she didnt even ask about that. She said that they cannot do any return... read more
Business response:
Hello *****,We sincerely apologize for the disappointment you experienced, especially for an order intended to celebrate Mothers Day. This is never the experience we want for our customers.After reviewing the order, we confirmed that the arrangement delivered did not meet the expectations or description of the upgraded product that was purchased. Once the concern was escalated, we worked to resolve the matter promptly and fairly.Although our standard policy typically allows for partial refunds, in this case we made an except... read more
I ordered flowers to be delivered the day before Mother's Day. The flowers never arrived. They say their window is until 7pm. I called the next morning to see if my mother liked the flowers and she said she never received them. Teleflora only 'reached out' to the vendor and said they could not get ahold of them. They said they would keep me updated as they tried to reach the vendor. That was not acceptable. I needed the flowers a day ago, and did not trust them to deliver today. They would offer me no guarantees. I asked for... read more
How are they in business? With a one star review on **** and trust pilot? They rudely cancelled my Mothers Day flowers in the afternoon to which it was too late to order from anywhere open. And the rep ***** was so rude about it and didnt care at all. How can they think this is ok??
I am filing a complaint against Teleflora regarding a funeral arrangement that was materially misrepresented and did not match what was advertised at the time of purchase.I ordered a standing sympathy spray intended for a funeral service for a family we are very close to. The product shown on Telefloras website depicted a full, well-balanced arrangement with height, volume, and a substantial floral presence. However, the arrangement that was delivered was significantly smaller, sparse, and lacked the structure and fullness o... read more
Business response:
Hello **** *******, I am so sorry to hear of your loss and the trouble you experienced with this order. I have issued a full refund to your original payment method. Please allow 2-10 business days for this to appear or no later than 5/15/26. It has been my pleasure to assist you. If you have any further questions or concerns, please don't hesitate to reach out to us at **************. Kind regards, ***** *., Teleflora
If I could give Zero Stars I would. Our funeral flower arrangement that we ordered weeks in advance did not get delivered for the service despite opting to pay extra for early delivery. When speaking to *** (Telafloral Supervisor) she stated they knew the arrangement was not going to be delivered on time and attempted to resource other local florists. We, the customer, were never notified of this change or we would have found another way of sending flowers or a gift to the deceased's family. Terrible service. They did not of... read more
Ordered $250 florals for a funeral and received a text that they could not deliver. They then said they delivered, yet no one received the flowers!When I emailed them saying nothing was received, they were to look into this and show proof of delivery. They NEVER did. When I reached out again some months later, they said it was too late. They count on people getting busy and hope you will forget.Never received a credit or anything. This is criminal!
Ordered a spray for my uncles funeral, 3 days before it needed to be delivered. The day it was supposed to be delivered I received a text that they would not be able to deliver it that day asking for me to choose a different delivery date. I called and cancelled the order had to find a local florist as the funeral was 3 states away who would be able to do a gorgeous spray for his funeral and deliver it before I drove the 6 hours to the funeral. I will never use teleflora again.
Canceled my order, the day it was to be delivered. POOR customer service, AND my credit card was NOT refunded! How can a business continue doing business like this? Better yet, how are they rating A+ from BBB?
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.