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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Flower arrangement was nothing like what was described. It was much smaller and not the same colors. It was confirmed to be delivered on a Wednesday, but wasn't delivered until late Thursday. When I called, they promised to give me a 25% refund.
Business response:
Hello *****!We are truly sorry you were dissatisfied with the arrangement received and for any delivery issues. We strive to provide the best in product and in service and regret failing you on this order. For this inconvenience, I have issued a 50% refund back to your original form of payment. Please keep in mind that it normally takes your financial institution 2-10 business days to reflect the refund, or by 1/5/26. If there is anything else we can assist you with, please let us know. We can be reached at **************, b... read more
I am without doubt the victim of deceptive advertising. I received an email offering a discount enticement for a floral gift. On **************** I placed an order for birthday flowers for my step mother. I paid faithfully by credit card, received confirmation of delivery the next day and proceeded cross country. Amongst the myriad spam emails was a note from Teleflora on ******************(her birthday) stating that Teleflora was unable to fulfill my order within their network of florists. This is entirely unacceptable. The... read more
Business response:
Hello ******* ******,We sincerely apologize for the issue with your floral order. Unfortunately, at this time we are unable to fulfill orders with florists outside of our network. Expanding these partnerships is something we are actively working toward and hope to offer in the future.Your experience is not representative of the level of service we strive to provide, and it is certainly not the Teleflora experience we want our customers to have. We will be forwarding this ZIP code through the appropriate channels to help prev... read more
I ordered flowers for a funeral, never got an email confirmation and never got the flowers. DO NOT ORDER FROM THIS PLACE. SCAM!!!!
Business response:
Hello********* ********,Please accept our deepest condolences for your loss. We sincerely apologize for the inconvenience this may have caused during such a difficult time. After reviewing your order, we made several attempts to reach you regarding the name of the deceased, as the floral shop needed this information to ensure delivery to the correct service. Unfortunately, we were unable to obtain the necessary details, and the order was ultimately canceled and refunded.As discussed, when you contacted us yesterday via both ... read more
I ordered flowers for my aunts funeral on the 30th of last month to be delivered today December 14 and they never showed up they kept telling me they were delivered but the funeral home said they never got them family that was there conformed that they never showed up. I was not the only family member who ordered flowers from them that never showed up
Business response:
Dear *****,I apologize for the inconvenience, and I am terribly sorry to hear of your loss. A full refund of $258.40 has been issued back to the original form of payment. Please allow 2-10 business days for this to appear in your account or no later than 12/30/25. It has been my pleasure to assist you. If you have any further issues or inquiries, please don't hesitate to give us a call at **************. Kindly, ***** *., Teleflora
I ordered Christmas flowers for my sister. The flowers did not look like the ones I ordered, they were not fresh, some of the leaves were brown. I was not happy with this order.
Business response:
Hello *******,I sincerely apologize that the arrangement did not meet our freshness standards. A full refund has been issued to your original form of payment. Please allow 210 business days for the credit to appear on your account.We truly value your business and hope to have the opportunity to serve you again in the future. If you have any additional questions or concerns, please do not hesitate to contact us directly.Kind regards,******* *.Teleflora
I just had a bad experience with Teleflora 12/2025. Paid $90+ and got tiny poinsetta. Site is misleading with it's offers of beautiful bouquets. I could've gotten nicer one at grocery store for fraction of cost. When I called customer service they said system would ring me back in 20 or so minutes. Well, that was yesterday around 3PM. Sent ticket and waiting.
Business response:
Hello ******, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and apologize for not meeting your expectations. We understand your frustration regarding both the size of the poinsettia and the delay in our customer service response. This is certainly not the experience we want for our customers.We take your concerns seriously. We have issued a full refund and a future discount. We would love for you to give us a second chance. We value your business and hope to restore your confiden... read more
If I could leave a zero I would I have ordered flowers from Teleflora for 2 separate funerals. The first one they cancelled my order said they couldnt find a shop to take my order. Finally found one and delivered the flowers to the familys home the day after the funeral verses the funeral home. This time ordered a spray for mothers casket they sent an email that they cancelled order for same reason less than 24 hours before funeral leaving us scrambling to find flowers for the casket. I would NEVER order from this company. G... read more
Business response:
Hello **** *****,Im very sorry for your loss, and I apologize for any inconvenience youve experienced.Ive reviewed the information provided, but unfortunately I have not been able to locate the order youre referring to. I do see an order in our system that appears to match the details of the first order from July, but I want to be sure were helping with the correct one.When you have a moment, please reach out to us at ************** with the specific order number you need assistance with, and a member of our team will be hap... read more
rarely write negative reviews, but my recent experience with Teleflora was extremely disappointing, the product clearly did not match what I paid for. (see the photos)I contacted customer service, they offer me refund of ********** what I received is just inappropriate and inadequate. Total Order was: $68.73.This was a rip off & false advertising. I will never order fromTeleflora ******** friend's birthday present was a big disappointment.
Business response:
Hello Suncana ********,I sincerely apologize for the inconvenience this has caused. Our records show that we spoke with you on the 19th and issued a full refund of $68.73. Please allow 210 business days, or until December 5, 2025, for the refund to appear in your account.Thank you for choosing Teleflora. We truly appreciate you're understanding and hope you will allow us to serve you again in the future.Kind regards,***** *. Teleflora
Flowers ordered for a funderal visitation on Nov 7 were ordered on Nov 6 but were not delivered and made no attempt to contact me to inform me the order was not fulfilled and delivered. Only when i reached out to them regarding the issue did they acknowledge the failure to deliver as promised and offered and gave a full refund. Very poor service for a company you rely on in times of grief to comfort a family. Will never use this company again.
Business response:
***,We are very sorry for the experience you had with your recent order. We completely understand how important it is for flowers to arrive on time for a funeral service, and we regret that this did not happen as expected.Our local flower shop confirmed delivery; however, it appears there was an unfortunate mix-up, and we are not certain why the order did not make it to the service as intended. As soon as we were made aware of the issue, we issued a full refund, which should appear in your account within 210 business days or... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.