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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not be fooled by the pictures . What you see is NOT what you get . Ive been requesting a refund for several weeks. Was told I would have it back in my account by June 1st. Its June 2nd and I sent another email If they respond I might give them 2 stars just for the refund
I ordered some flowers to encourage my daughter right before her wedding. I received an automated response, saying that they were hand-delivered, when they were not hand-delivered.All **************** said was that theyre so sorry and its auto generated. However, I said how can it be saying it was hand-delivered instead of that its out for delivery?**************** did nothing to fix the issue.
Business response:
Hello ******,We sincerely apologize for your experience, especially during such a meaningful time leading up to your daughters wedding. We understand how important it was for your gift to arrive as intended, and we are truly sorry for the disappointment and frustration this caused.We regret the confusion caused by the automated notification indicating the arrangement was hand-delivered when it was not. We understand how concerning and misleading this must have been, and we also apologize that our **************** team did no... read more
Let me provide a consumer alert about my experience... I ordered an arrangement for a funeral delivery within 48 hours of the need. I was informed the day of that my ordered would not be fulfilled and would I accept an alternative. I declined the alternative and requested a refund which was gracefully given. I spoke with a local florist to reorder and was informed that Teleflora requests for nicer arrangements are often underpriced with Teleflora and result in the alternative option which you do not have the opportunity to v... read more
Business response:
Hello ******,Thank you for sharing your experience. We truly understand how important funeral arrangements are, and were very sorry for the disappointment and frustration caused during such a sensitive time.We would like to clarify a few important points regarding how orders are fulfilled. Florists reserve the right to decline an order when the requested arrangement cannot be created to their standards at the price provided. Our goal is always to ensure that every arrangement delivered reflects the quality, size, and value e... read more
If I could give ZERO stars I would. First the order did not arrive on time. I was easily refunded, which is the only positive part of this 1st time experience with this company. What my significant other received vs what I ordered and paid for was so completely and utterly different that this company should be shut down for fraud! It wont let me upload the pics here but it was awful!!! The arrangement wasn't even similar, the flowers were old & wilting it was terrible and unprofessional. DO ******* THIS COMPANY
Business response:
Hello *****,We are truly sorry to hear about your experience and the disappointment this order caused. This is not the level of quality or service we strive to provide, and we understand how frustrating it must have beenespecially for such an important occasion.While were glad we were able to process your refund promptly, we sincerely regret that the arrangement you received did not match what was ordered or meet acceptable standards. The issues you described, including the condition of the flowers and the lack of similarity... read more
DO NOT USE THIS COMPANY! They are absolutely the worst. I ordered flowers to be delivered today by 1pm for my father who passed away and they were never delivered. I do not know how this company is allowed to remain in business with the thousands of reviews between multiple sites stating the same issue I am going through right now.
I would leave a zero if I could. DO NOT USE THIS COMPANY! I used them for a birthday floral delivery and paid $15 extra delivery fee for them to not deliver the flowers to a Child on their birthday. I called when flowers never came and was told the florist they went through decided to not retract the order but the the company did not tell me that. They took the $90 out of my account and my adult child never received an arrangement on her birthday! This company is a scam, save your money and go directly through a local floris... read more
Business response:
Hello *****,We sincerely apologize for the experience youve described. We understand how important it is for a birthday deliveryespecially one intended for a loved ***** arrive as expected, and we regret the disappointment this caused.After reviewing your order, it appears the fulfilling florist made a last-minute decision not to complete the delivery. While we partner with local florists to ensure timely service, there are rare situations where a florist may decline or cancel an order due to availability, capacity, or other... read more
I placed an order for flowers to be delivered the next day even though Teleflora advertised same day delivery. I checked status mid-morning and it said it was still at the florists. I checked again an hour later, and it showed canceled. No reason given. I called customer service only to be told that they didn't have any florists in the area that could handle the order. There was no option for later delivery or anything else. They did credit my credit card, so I'll give them that. Meanwhile they are bombarding me with emails ... read more
Business response:
Hello ********, Thank you for sharing your experience with us. Were truly sorry for the disappointment and frustration this situation caused. We understand how important timely delivery is, and its especially upsetting when an order is canceled without clear communication.While there are times when were unable to fulfill an order due to limited florist availability in a specific area, we recognize that we should have communicated this more clearly. Were glad your refund was processed promptly, but we understand that this doe... read more
I recently ordered two sympathy flower arrangements for ************** with order number ********** to be delivered to ************ Funeral home and cemetery at ***************************************. The total cost of these two arrangements was $556.25.Unfortunately, the flower arrangements that were delivered were completely different from what I originally ordered online. The quality, appearance, and presentation did not match the advertised arrangements, which was extremely disappointing during such an important and sen... read more
0 stars for this disgusting front of a service. They had no problem taking my money, then went ahead and canceled my order for being questionable. I had to wait over 30 min to speak with an incompetent pos that did nothing to help. Now my mother gets no flowers and I have to wait 10 days for my refund. Absolutely disgusting. Their flowers are s*** anyway. BUY FROM ELSEWHERE.
Business response:
Dear *********,Were very sorry for your experience and understand your frustration.In some cases, orders are automatically canceled if they cant be verified for security reasons. When this happens, the order can often be reinstated once we confirm a few details.At this time, we were not able to find an order with the information provided. Wed like to help resolve this for you.Please call us at ************, and well work with you to locate your order, verify your details, and either reinstate it or check on your refund.We al... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.