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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have pictures of what was received and what was advertised. Not even close. I would consider false advertising. No help from the customer service but a 25% off future order. I will never use them again and I suggeste no one else either. I Wish I could post the pictures for proof. Completely terrible. This was for a 15yr wedding anniversary.
Business response:
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the disappointment you experienced with your order, especially given that it was for such a meaningful occasion as your 15-year wedding anniversary.After reviewing your concerns, we have processed a full refund for your order. The refund has been issued back to the original method of payment and should appear within the standard processing time set by your financial institution.We regret that the product you received did not match what... read more
I ordered flowers 5 days in advance of my sisters 60th birthday. 90 minutes before the flower arrangement was scheduled to be delivered, I received a text and email that there was a problem with the order and I was to call customer service. The customer service representative told me that the delivery could not be completed because they could not reach the local florist. When I asked whether that was the only florist in the state of ********, they said they called others, but could not find one that would deliver. They said ... read more
Business response:
Hello ****! We truly regret the inconvenience and disappointment this caused for your sister's 60th birthday. The requested product was unavailable, with no similar options from the delivering florist. We've issued a full refund to your original payment method (expect 210 business days, or by 1/26/26). We've also sent a 25% future discount code via separate email, valid for 6 months. It has been my pleasure. Please reach out at **************, email, or chat on Teleflora.com if we can help further.Sincerely, ***** L Teleflor... read more
I ordered flowers 2 days in advance of my son and daughter-in-law's 1st wedding anniversary. The next day, I received a notice my order was being cancelled for some 'irregularity'. There was NO irregularity: my ********** already processed the charge. I called the phone number and answered some questions and the automated system said the order would then be delivered. On the day of, I rechecked the order status and found out the order was STILL cancelled. I called customer service, was escalated to a 2nd level assistant and ... read more
Business response:
We regret the inconvenience and disappointment with your son's and daughter-in-law's anniversary order. Our system flagged the order as questionable and canceled it to protect against potential misuse. A full refund was issued, in full, on 1/13/26. Please allow your bank or financial institution 2-10 business days to reflect it on your bank statement, or by 1/27/26. We apologize for any confusion during the call with our order identification and status systemthis does not reinstate orders. For assistance, please call us at *... read more
Routinely takes money from hard-working florists, you are pushed to get orders in certain zip codes, for the gain of the organization.
Teleflora was supposed to send flowers to a friend's grandmother's funeral. I asked that they be delivered the day before the funeral. I ordered well ahead of time, they called me on my way to the funeral and said they were not going to be able to deliver, leaving me no time to make other arrangements. I was severely disappointed with the entire situation and will never be using this "service" again.
Business response:
Hello *****, Thank you for taking the time to share your feedback. We are truly sorry that the sympathy arrangement did not arrive in time for the service. We understand how important these moments are, and we sincerely regret the additional disappointment this caused during an already difficult time.Please know that this is not the level of service we strive to provide. We are reviewing what went wrong so we can prevent this from happening again in the future.Again, accept our sincere apologies.Kind regards,****** Teleflora
Never delivered order with no notice. Had to call company and offered to resend at later date for more money than my original order. On the phone with them for over an hour. Not US company or customer service. Will NEVER use them again!!
Business response:
Dear ******,We are sorry to hear about your experience and understand your frustration.After reviewing your complaint, we confirm that the order was not delivered as expected and that the situation required you to contact our customer service team. We regret the lack of proactive communication and the time you spent on the phone. This is not the experience we want for our customers.Per your request, a full refund has been issued to the original payment method. Please allow 210 business days for the refund to be reflected, de... read more
I haven't used teleflora for years because they would send out the smallest bouquet versus the premium one that I purchased. This literally happened twice but I couldn't find what I wanted elsewhere so I thought I'd try it again and once again my friend got the bouquet that was the smallest one not the premium one. I'm wondering since this has happened to me three times did they do this to other people? The only reason why I would know is my friend posted on her ******** thanking me and then I noticed how tiny it is versus t... read more
Business response:
Dear *****,Thank you for sharing your feedback. Were very sorry that the bouquet delivered did not reflect the Premium arrangement you purchased, especially since this has happened more than once. We understand how frustrating this is and regret that a refund did not fully resolve your concern.Your comments will be shared with our quality and florist teams for review. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.If you have any further questions or concerns, please ... read more
The arrangement I ordered was not the one that got delivered. Called the florist and was told they (teleflora) changed the order without my approval to something cheaper but kept my money for the more expensive one. Also learned that they keep more than half the money and expect the florist to make the arrangements with less than half of what it cost to make it. I will be doing all my business directly with a florist from now on. Shame on you for ripping hard working people off.
Business response:
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with your recent order. That is not the experience we want for our customers, and we truly regret that the arrangement delivered did not match what you originally ordered.We have issued a full refund for your order. Please allow 210 business days for the funds to be returned to your original method of payment, depending on your bank or card issuer.We understand how upsetting this situa... read more
Unacceptable Service from Teleflora I am beyond disappointed with Telefloras handling of my order. I placed an order three days in advance for a funeral arrangementan occasion where timing and reliability are critical. On the day of the service, I received a call informing me that Teleflora could not fulfill the order because there was no one in their network available. My only options? Deliver the flowers to someones home at a later date or cancel the order.This is not just inconvenientits unacceptable. For a national compa... read more
Business response:
Hello ******,Im truly sorry for the experience youve had with Teleflora. I understand how important it was to have your order delivered on time, and I regret that we failed to meet that expectation.This is absolutely not the level of service we aim to provide, and I sincerely apologize for the lack of communication and the inconvenience caused. Id love the opportunity to make it right. Could you please share your order details so I can investigate further and ensure this doesnt happen again? You can email order information t... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,220 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.