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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible, order funeral arrangement on Saturday for funeral on Monday. The arrangement was never delivered and it took me 2 hours to connect with someone and received the run around. Kept saying I would receive an email but I didnt. Would not recommend them .
Business response:
Hello *****,Im very sorry for your experience, especially given the importance of a funeral arrangement. I completely understand how upsetting it must have been to have the order not delivered and to encounter difficulty reaching support. I reviewed your order and a full refund has already been issued for this order. Depending on your credit card provider, please allow **** 210 business days for the refund to appear on your account.We sincerely apologize for the inconvenience, lack of communication, and frustration this caus... read more
I ordered a new baby arrangement from this company. It is the worst arrangement I have ever seen. I could have gotten a better arrangement from a supermarket. It is nothing like what I ordered. I ordered a premium arrangement and this is far from premium. It has big bare spots throughout it and a lot of the flowers are missing 30-50% of their petals. I paid $112.00 for this arrangement and when I contacted this company they gave me a refund of $20.02 which is more of an insult than a rectification. I would not recommend Tele... read more
Business response:
Hello ***** Shaper,I sincerely apologize for any inconvenience this situation may have caused. Unfortunately, I was unable to locate your order using the information provided.At your earliest convenience, please contact us at **************, and a member of our team will be more than happy to assist you and ensure this matter is resolved promptly.We truly appreciate your business and look forward to assisting you further.Warm regards,***** *.Teleflora
Zero stars if I could. This was one of the most heartless and disgraceful customer service experiences I've ever had.I trusted Teleflora with one simple, incredibly important job: deliver funeral flowers on the day of the funeral. They completely failed. The flowers were never delivered, and instead of making it right, they simply canceled the order and refunded my moneyas if a refund could replace a missed opportunity to honor someone who had passed away.A funeral is not a birthday or an anniversary. There are no do-overs. ... read more
Business response:
Dear *. *******,I am very sorry for your loss and sincerely apologize for the inconvenience you experienced during such a difficult time.Regrettably, the local floral shop did not notify us of the issue until the day of the services, which prevented us from resolving the matter sooner. Please be assured that a full refund has been issued to your original form of payment. Kindly allow ************************************************** your account.This situation is not representative of the level of service we strive to provi... read more
Would rate 0 stars, if possible. I paid extra for the largest arrangement & for delivery before 1:00 PM & did not receive either one. Ill post pics of what I ordered vs what I received, if possible.
Business response:
Hello *****, Were very sorry to hear about your experience and appreciate you bringing this to our attention. We sincerely apologize that the arrangement you received did not reflect what was ordered, especially after you selected our largest option and requested delivery before 1:00 PM.We understand how disappointing this must have been, and this is not the level of quality or service we strive to provide. To help make this right, a full refund has been issued, and we have also provided a 50% discount on a future order as a... read more
am extremely disappointed with Teleflora and will never use them again.I ordered a Father's Day bouquet for my husband and paid an additional fee for expedited delivery. The flowers never arrived. Not only did Teleflora fail to deliver the order, they failed on the one day that mattered most. A Father's Day gift delivered after Father's Day is meaningless.While I was eventually refunded, that does not make up for the ruined occasion, the embarrassment of having no gift arrive, or the time I spent trying to resolve the issue.... read more
Business response:
Hello ****,Im truly sorry for the disappointment and frustration this experience causedespecially on an important occasion like Fathers Day. I completely understand how upsetting it must have been when your gift didnt arrive as expected, despite paying for expedited delivery.While Im glad a refund was issued, I recognize that it doesnt make up for the missed moment or the stress and embarrassment you experienced. Your feedback regarding the handling of your concern and the resolution provided has been noted, as this is far f... read more
I am extremely disappointed with my experience using Teleflora for funeral flower arrangements.We chose Teleflora because we liked the selection of arrangements available on their website. We placed our order well in advance and received confirmation that everything was set. Several days later, I called customer service simply to verify that the flowers would be delivered before the funeral service. To my shock, the representative informed me that the orders could not be fulfilled and stated that if I had not called, we like... read more
Business response:
Hello ***,Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and disappointment you described, especially given the sensitive nature of funeral services. We understand how important it is for everything to go as planned during such difficult times, and we regret any added stress this situation may have caused.After carefully reviewing the details provided, we were unable to locate an order associated with this experience. Its possible that the order may have been placed u... read more
I am extremely disappointed with my experience using Teleflora for funeral flower arrangements.We chose Teleflora because we liked the selection of arrangements available on their website. We placed our order well in advance and received confirmation that everything was set. Several days later, I called customer service simply to verify that the flowers would be delivered before the funeral service. To my shock, the representative informed me that the orders could not be fulfilled and stated that if I had not called, we like... read more
I ordered a plant in a beautiful vase for a friend and 4 flowers were delivered, no plant. Do not use Teleflora. It is a scam. The flowers delivered were not equivalent to the plant I ordered. Teleflora did not inform me of the change in product and I only found out because my friend sent a picture of what was delivered.
Business response:
Hello ****, Thank you for bringing this to our attention, and I sincerely apologize for the disappointment caused by your recent order. We understand that you ordered a plant in a vase, but only a small number of flowers were delivered instead. We also regret that you were not notified of any substitution prior to delivery. This is certainly not the experience we want for our customers. To make this right, we have issued a full refund for your order. Please allow 2-10 business days for the refund to be processed and reflecte... read more
I ordered 40th Birthday flowers over a week before the day needed. I paid an extra $15 for delivery by 1pm. The day of delivery, 1pm, no flowers. I reached out via chat only to be told that the $15 was for a preference of delivery, and not guaranteed. Ther flowers arrived shortly before 5pm. Cheap, poor quality. Would not recommend.
Business response:
Hello Markus,Im sorry to hear about your experience and understand your disappointment, especially for an important occasion like a 40th birthday. The delivery fee you selected does prioritize earlier routing, but it is not a guaranteed delivery time, since all orders are delivered on a route. I regret that this was not clearly reflected when your order was placed.I also apologize that the arrangement did not meet our quality standards. Your valuable feedback has been noted and will be shared with the appropriate team for re... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.