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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered same day funeral flowers and the website clearly said they could be delivered same day if I ordered by 12pm, MT, I ordered at 10:30, they took complete payment and captured payment, an hour later I got a message to reschedule for three days later, and I cancelled and they will keep my payment for up to 10 days, awful never again. Sad for family and funeral.Dear...,Thank you for your Teleflora order. We appreciate your business. Unfortunately, we were unable to place your order for delivery on the requested day. So ... read more
Business response:
Hello ****,Im very sorry for your loss and apologize for the inconvenience you experienced. I see that weve spoken with you a few times regarding your order, and a full refund was issued on October 18, 2025, after the local florist informed us they were unable to make the delivery to ******* that day.A delivery to a different address was offered, but as you requested, the order was ultimately canceled, and the full amount of $86.50 was refunded. Please note that it may take 210 business days for the refund to appear in your ... read more
We ordered a very specific Teleflora funeral arrangement for a very important person. What arrived looked nothing like the photo or description: a different design, different flowers, a different color palette, and an overall cheap, hastily assembled look. For a final tribute, this was unacceptable and devastating.I understand minor substitutions, but this went far beyond any equivalent substitution. It felt like a bait-and-switch. We paid for a specific arrangement and did not receive it. A refund cant undo the damage heret... read more
Business response:
Dear **** Qui,Thank you for sharing your feedback. We sincerely apologize for your disappointing experience and understand how important this tribute was. Unfortunately, we were unable to locate your specific order in our system. To better assist you and address your concerns directly, please contact our customer ********************** team at ************** or email us at ************************************************************************ We are committed to resolving any issues and ensuring your concerns are heard.Tha... read more
I submitted one order for 4 different arrangements using the Teleflora website (teleflora.com) to be delivered 3 days later to the same address in ****************. Once the order was submitted, I received 4 different confirmation emails, one email for each arrangement that I had ordered. For each arrangement, I was charged a separate delivery charge or service fee, which totalled $84.96!! I had submitted one online order with four arrangements going to one address. If I had known that each arrangement came with its own deli... read more
Business response:
Hello ******* *****,We apologize for any inconvenience this may have caused. The service fee helps cover the cost of arranging and delivering each bouquet, as well as supporting the overall operation of our business. If you have any further questions or concerns, please dont hesitate to contact us at **************. Kindly, *****, Teleflora
**** and switch advertising. Promised delivery on 9/29/25. Contacted me that evening informing delivery wasn't made and would be done the following day without additional charges. Promised delivery on 9/30/25. Evening of that day communicated that order was unable to be fulfilled and a refund would be coming in 2 to 10 days. Terrible.
Business response:
Hello *****,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delays and communication issues with your recent order. We understand how disappointing it is to have expectations set and then not metespecially when it impacts your plans.What you experienced does not reflect the level of service we aim to provide. We take full responsibility for the missed delivery dates and the lack of follow-through, and were actively reviewing where we went wron... read more
Ordered an Eternity Wreath for a funeral and was never delivered despite receiving a confirmation for my order. Never received any notification that they couldnt complete the order. Disgusting.
Business response:
Hello *******,I sincerely apologize for the inconvenience this has caused, and I am very sorry to hear of your loss. A full refund of $251.67 was issued back to your original payment method on September 26, 2025, when we spoke with you. Please allow 210 business days, no later than October 9, 2025, for the funds to appear.*******,*****, Teleflora
Do not place orders for funerals with Teleflora! I placed orders a week in advance for my Mother's funeral and got nothing but lies. **************** Representative lied and the Automatic Robot **************** lied multiple times stating the flowers were delivered to the funeral home the day before the funeral. **************** Representative lied again when they told me the florist assured them flowers will be delivered in time on the day of the funeral. No flowers were delivered the day before or on the day of my Mother's... read more
Business response:
Hello *****!We are deeply sorry for any distress caused by the issues with your mothers flowers. We regret any miscommunication or issues regarding the delivery, and we understand how upsetting this must have been during such a difficult time. Unfortunately, I cannot locate the order with the information provided. We kindly ask you to contact us at ************** with additional details so we can investigate further. We are committed to addressing your concerns and working toward a satisfying resolution.Sincerely,***** *.Tel... read more
STAY AWAY FROM THIS COMPANY! FALSE ADVERTISING AND THEY WON'T GIVE YOU YOUR MONEY BACK! I ORDERED PREMIUM ROSES AND LOOK AT THE **** THAT WAS SENT. I'M BEYOND LIVID THAT THEY CONNED ME. IF YOU ORDER SOMETHING SPECIFIC, THEY WILL SEND YOU WHATEVER THEY FEEL LIKE AND NOT REFUND YOU. THEY OFFERED TO REFUND ME 25% AND 25% ON A FUTURE ORDER. WHY WOULD ANYONE ORDER AGAIN AFTER THIS BS??! I SEE WHY THEIR REVIEWS ARE IN THE TOILET. BELIEVE THEM AND STAY AWAY! I UNDERSTAND THAT A LOCAL FLORIST MAY NOT BE ABLE TO GET IT EXACTLY RIGHT,... read more
Ordered a sympathy bouquet early Monday morning. Upon placing order it indicated the order would be delivered that day. I received an email that afternoon stating delivery could not be made until Tuesday. Not ideal, but I could live with it. Then on Tuesday I received another email stating my order had been canceled. I am very unhappy with Teleflora, and their lack of ability to fulfill my order and not even letting me know of the situation until nearly 48 hours after order was made.
Business response:
Hello ******,Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience with your sympathy bouquet order.We understand how important timely delivery isespecially for something as meaningful as a sympathy arrangement. Its completely unacceptable that your order was first delayed, and then ultimately canceled without more prompt communication. You placed your trust in us during a difficult moment, and we fell short.Please know this is not the level of service we aim to provide.... read more
Teleflora cancelled my flower delivery the day of my sisters birthday, via email. They didnt even have the decency to call and tell me right away. They claimed they couldnt find a florist within their network of florists. (It is in ******, **) Yet the first local florist I called was able to get something out the same day. I will never use Teleflora again.
Business response:
Hello Roz!We regret the inconvenience caused by the cancellation of your flower delivery on your sisters birthday. Were sorry if you preferred a phone call; however, we promptly sent an email to inform you of the situation. Due to unforeseen challenges in locating a florist within our network, the order could not be fulfilled as planned. Were sorry this fell short of your expectations. A full refund has been issued back to your original form of payment. Please allow your financial institution 2-10 business days to reflect th... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.