This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have not failed yet. MY MOM always gets her flowers.
We order all our flowers from Teleflora. Your website is easy to use & were always very satisfied with the beauty, *********************** of the flowers.
Business response:
Hello *******, Thank you for being a loyal Teleflora customer. Customer satisfaction is our number one priority. We look forward to servicing all your floral needs. Again, we thank you!Best regards, ********** Teleflora
Today, 10/20/2026 understand that flower substitutions are sometimes necessary. However, the arrangement delivered was significantly different from what was advertised. These differences substantially changed both the appearance and perceived value of the arrangement. I also paid for a larger arrangement based on the advertising. They refused my request for remedy
I ordered a sympathy bouquet to be delivered to a friend on Sunday. Monday morning, I wake up to a message that says it wasnt delivered, and I should just select a new date for delivery. When speaking with a chat representative, I expressed that a weekday delivery meant she would be at work, not at home to receive the flowers. The chat representative asked if I wanted to update delivery to her office, but the other reason for sending flowers to her home on a Sunday, rather than at work, is so she didnt have to answer questio... read more
Business response:
Hello ******** ********,Thank you for your understanding, and please accept our sincere apologies for the miscommunication regarding your canceled order. I am glad to see that you were able to place another order for delivery today.We truly value your business and appreciate the opportunity to serve you. While this experience fell short of our usual standards, we hope you will continue to choose Teleflora for your future floral needs.Thank you for being a valued customer.Kind regards,***** *.Teleflora
FIRST AND LAST TIME USING TELEFLORA!!! Extremely disappointed. Ordered yesterday and got late delivery today at 09:49 PM that was just dropped at our doorstep. Fortunately my Ring camera alerted me. I paid for the top tier "Premium" anniversary arrangement. Instead I got "sub-standard" that I could have bought something better at my local Ralphs grocery store. ********! Paid extra $8.99 for "Handwritten Anniversary Card" but it was just a small printed piece of cardboard. The base was cheap too. BEWARE, the picture online wi... read more
Business response:
Hello,thank you for bringing this to our attention. We sincerely apologize that your anniversary order did not meet your expectations and for the disappointment caused by the arrangement, card, and delivery experience. We appreciate the opportunity to review your concerns and, as a gesture of goodwill, have increased the refund on your order to 50%. If you would like to discuss this matter further, please contact us at ************. Kind regards, ********* *., Teleflora
********, do not use this company, you will not get what you orderedif you get it at all! youve been warned!!
Business response:
Good morning,Thank you for sharing your feedback. We sincerely apologize for the disappointment and inconvenience you experienced.After reviewing the order, we found that we were unable to secure a florist that could fulfill the arrangement in time for the requested service date. As a result, the order was canceled and a full refund was issued.We understand how frustrating this situation was and regret that we were unable to meet your expectations.If you have any questions, please contact Teleflora **************** at ******... read more
If I could give zero stars, I would. I dont understand how they are allowed and A+ rating when they are basically a scam. Had I done more research outside the BBB, I would have come across literally hundreds of stories of people being scammed by Teleflora. Maybe more of a bait and switch than a scam, but still consistent in their practices across all the comments on Reddit and other sites. Someone orders an arrangement that looks waaaaaay different than what they receive. They have a small disclaimer that says there can be v... read more
Business response:
Hello ******** ****,Thank you for contacting Teleflora.I sincerely apologize for the inconvenience and disappointment this situation has caused. To resolve the matter, I have issued a full refund to your original method of payment. Please allow 2-10 business days for the refund to appear in your account, depending on your financial institution's processing time.This is certainly not the experience we want for our customers, and we truly appreciate the opportunity to address your concerns. We hope you will consider giving us ... read more
I placed an order for a flower delivery on Friday. The flowers were to be delivered on the following Monday. I received confirmation my order was placed. On the morning the flowers were to be delivered I received another email confirming my order would be delivered. Then in the late afternoon on the delivery date I received another email saying my order was cancelled because they were unable able to fulfill my order. They never called or asked my permission to cancel. They didnt offer another arrangement or any substitution ... read more
Business response:
Hello *****, Im truly sorry for the disappointment and frustration this experience caused. We completely understand how upsetting this must have been, especially because this was a time-sensitive gift and you placed your order several days in advance with the expectation that it would arrive as scheduled.After reviewing the order, I can confirm that it was ultimately cancelled because we did not have a member florist available in the delivery area who was able to fulfill the order. We recognize that receiving a cancellation ... read more
This company is beyond terrible. My friends went online and picked out a gorgeous bouquet of white flowers in a vase to send to me for my birthday. What I actually got was a small bouquet of pink, red and purple flowers and the red lilies were already looking half dead and were missing some petals. They weren't even in a vase. They told me that a small bouquet had been paid for and if I wanted to go and pick it up instead of them delivering it to me, they would use the $25 delivery charge to add more flowers into the bouquet... read more
Business response:
Hello ******, Thank you for bringing this to our attention. We are very sorry to hear about your disappointment with the birthday flower delivery and understand how upsetting it must have been to receive an arrangement that did not meet your expectations or those of the sender.Because the order was placed by the sender, we will need to speak directly with them to review the order details, including the arrangement selected, any substitutions that may have been made, and the delivery charges associated with the order.We encou... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,302 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.