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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just had a bad experience with Teleflora 12/2025. Paid $90+ and got tiny poinsetta. Site is misleading with it's offers of beautiful bouquets. I could've gotten nicer one at grocery store for fraction of cost. When I called customer service they said system would ring me back in 20 or so minutes. Well, that was yesterday around 3PM. Sent ticket and waiting.
Business response:
Hello ******, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and apologize for not meeting your expectations. We understand your frustration regarding both the size of the poinsettia and the delay in our customer service response. This is certainly not the experience we want for our customers.We take your concerns seriously. We have issued a full refund and a future discount. We would love for you to give us a second chance. We value your business and hope to restore your confiden... read more
If I could leave a zero I would I have ordered flowers from Teleflora for 2 separate funerals. The first one they cancelled my order said they couldnt find a shop to take my order. Finally found one and delivered the flowers to the familys home the day after the funeral verses the funeral home. This time ordered a spray for mothers casket they sent an email that they cancelled order for same reason less than 24 hours before funeral leaving us scrambling to find flowers for the casket. I would NEVER order from this company. G... read more
Business response:
Hello **** *****,Im very sorry for your loss, and I apologize for any inconvenience youve experienced.Ive reviewed the information provided, but unfortunately I have not been able to locate the order youre referring to. I do see an order in our system that appears to match the details of the first order from July, but I want to be sure were helping with the correct one.When you have a moment, please reach out to us at ************** with the specific order number you need assistance with, and a member of our team will be hap... read more
rarely write negative reviews, but my recent experience with Teleflora was extremely disappointing, the product clearly did not match what I paid for. (see the photos)I contacted customer service, they offer me refund of ********** what I received is just inappropriate and inadequate. Total Order was: $68.73.This was a rip off & false advertising. I will never order fromTeleflora ******** friend's birthday present was a big disappointment.
Business response:
Hello Suncana ********,I sincerely apologize for the inconvenience this has caused. Our records show that we spoke with you on the 19th and issued a full refund of $68.73. Please allow 210 business days, or until December 5, 2025, for the refund to appear in your account.Thank you for choosing Teleflora. We truly appreciate you're understanding and hope you will allow us to serve you again in the future.Kind regards,***** *. Teleflora
Flowers ordered for a funderal visitation on Nov 7 were ordered on Nov 6 but were not delivered and made no attempt to contact me to inform me the order was not fulfilled and delivered. Only when i reached out to them regarding the issue did they acknowledge the failure to deliver as promised and offered and gave a full refund. Very poor service for a company you rely on in times of grief to comfort a family. Will never use this company again.
Business response:
***,We are very sorry for the experience you had with your recent order. We completely understand how important it is for flowers to arrive on time for a funeral service, and we regret that this did not happen as expected.Our local flower shop confirmed delivery; however, it appears there was an unfortunate mix-up, and we are not certain why the order did not make it to the service as intended. As soon as we were made aware of the issue, we issued a full refund, which should appear in your account within 210 business days or... read more
I will NEVER order from Teleflora again! The flowers that arrived for my friend's father's funeral service were nothing like I ordered. They were supposed to be 24 1/2" wide by 19-1/4" tall, and include approximately 8 different plants. What arrived was appx 10" wide, and 10" tall, with with 3-4 small plants. Very pathetic indeed. I could have picked up something nicer from a local grocery store. I did call Teleflora and reported the problem. They said they will issue a full refund.
Business response:
Hello *****, Please accept our sincere apologies for the inconvenience caused to you. I have reviewed your order, we have issued a full refund in the amount of $137.37. We would love for you to give us a second chance. and have issued a 50% future discount code for you to use on your next order. Again, we are so sorry this happened. If you have any questions or concerns, please contact us at ************** or email us at ************************************************************************ Kind regards,****** *. Teleflora
I purchased the "How Sweet it is " bouquet for my aunt's birthday in ******. She did not receive the same bouquet as advertised on their website. It look like a kid put together few flowers inside a glass vase. I paid $65.97 and they only offered to refund $16.49. This is not acceptable way of running business. I have a picture of what was delivered if it is needed.
Business response:
Dear *******,Thank you for bringing this to our attention, and we sincerely apologize that your recent experience did not meet expectations. We understand how disappointing it must have been to see that the bouquet your aunt received did not match what was advertised.A full refund has now been issued to your original method of payment. You should see the refund reflected in your account within 210 business days, depending on your financial institutions processing times.We truly appreciate your patience and understanding, and... read more
Very unbelievably rude customer service. Offered little to no help on why my order did not go through two weeks ago. Claims that teleflora tried to contact me. Found one fraudulent looking voicemail, here is the transcript Hi this is ***** calling with Florida. We have been unable to process the order going to ******** for ******* so please call us back. So excuse me if I didnt understand that maybe ******* was Tele-*****. And my name certainly isnt ******* so it looked like every other bot call that wants you to call them b... read more
Business response:
Mr. ************ we regret any frustration and disappointment with your order for your wifes birthday. We apologize for any confusion caused by the transcribed voicemail or other communications.Our records show we attempted to contact you after we were unable to obtain authorization on the form of payment provided. We regret we could not reach you to confirm or update payment details before this important birthday, which led to the cancellation of the ******** has been my pleasure to address this situation. If there is anyth... read more
DO NOT RECOMMEND!!!!! Ordered casket flowers for my mother in law well in advance. Between working, life, and planning funeral I hadnt checked email. Got to the funeral home and there was no floral arrangement. Called and found out it was cancelled. No call or text which was more than warranted. **************** didnt care and even hung up on me. Later found out I had 3 other family members that ordered and got email cancellations.
Business response:
Hello ******* ******,I am so sorry to hear of your loss, and I sincerely apologize that we were unable to fulfill your order as requested for the services. A full refund of $214.54 was issued back to the original payment method when the order was canceled on October 22, 2025.Please allow 210 business days for the refund to appear in your account, no later than November 4, 2025.If you have any further questions or concerns, please dont hesitate to reach out to us at **************.Thank you,***** Teleflora Customer Service
I ordered a plant as a congratulatory gift for a colleague of mine. Rather than a beautiful plant in a lovely pot with a stand they received a floral arrangement. The purpose of the plant was to have something they could keep in their new office. Rather than trying to rectify the issue I was given a partial refund and discount code for next time. I doubt their will be a next time given how my first and only experience was horrible.
Business response:
Hello ******,I am truly sorry for your loss and also regret that the substitution provided did not meet your expectations. I have reviewed your order and issued a full refund of $70.80. Please allow ********************************************** your account, but no later than November 4, 2025.We sincerely hope you will give us another opportunity in the future to provide you with a better experience.With sympathy, ***** Teleflora Customer ********************
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,173 reviews.
When is Teleflora open?
Teleflora is closed now. It will open on Monday at 9:00 a.m.