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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have not failed yet. MY MOM always gets her flowers.
We order all our flowers from Teleflora. Your website is easy to use & were always very satisfied with the beauty, *********************** of the flowers.
Business response:
Hello *******, Thank you for being a loyal Teleflora customer. Customer satisfaction is our number one priority. We look forward to servicing all your floral needs. Again, we thank you!Best regards, ********** Teleflora
I am extremely disappointed with my experience using Teleflora for funeral flower arrangements.We chose Teleflora because we liked the selection of arrangements available on their website. We placed our order well in advance and received confirmation that everything was set. Several days later, I called customer service simply to verify that the flowers would be delivered before the funeral service. To my shock, the representative informed me that the orders could not be fulfilled and stated that if I had not called, we like... read more
Business response:
Hello ***,Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and disappointment you described, especially given the sensitive nature of funeral services. We understand how important it is for everything to go as planned during such difficult times, and we regret any added stress this situation may have caused.After carefully reviewing the details provided, we were unable to locate an order associated with this experience. Its possible that the order may have been placed u... read more
I am extremely disappointed with my experience using Teleflora for funeral flower arrangements.We chose Teleflora because we liked the selection of arrangements available on their website. We placed our order well in advance and received confirmation that everything was set. Several days later, I called customer service simply to verify that the flowers would be delivered before the funeral service. To my shock, the representative informed me that the orders could not be fulfilled and stated that if I had not called, we like... read more
I ordered a plant in a beautiful vase for a friend and 4 flowers were delivered, no plant. Do not use Teleflora. It is a scam. The flowers delivered were not equivalent to the plant I ordered. Teleflora did not inform me of the change in product and I only found out because my friend sent a picture of what was delivered.
Business response:
Hello ****, Thank you for bringing this to our attention, and I sincerely apologize for the disappointment caused by your recent order. We understand that you ordered a plant in a vase, but only a small number of flowers were delivered instead. We also regret that you were not notified of any substitution prior to delivery. This is certainly not the experience we want for our customers. To make this right, we have issued a full refund for your order. Please allow 2-10 business days for the refund to be processed and reflecte... read more
I ordered 40th Birthday flowers over a week before the day needed. I paid an extra $15 for delivery by 1pm. The day of delivery, 1pm, no flowers. I reached out via chat only to be told that the $15 was for a preference of delivery, and not guaranteed. Ther flowers arrived shortly before 5pm. Cheap, poor quality. Would not recommend.
Business response:
Hello Markus,Im sorry to hear about your experience and understand your disappointment, especially for an important occasion like a 40th birthday. The delivery fee you selected does prioritize earlier routing, but it is not a guaranteed delivery time, since all orders are delivered on a route. I regret that this was not clearly reflected when your order was placed.I also apologize that the arrangement did not meet our quality standards. Your valuable feedback has been noted and will be shared with the appropriate team for re... read more
Do not be fooled by the pictures . What you see is NOT what you get . Ive been requesting a refund for several weeks. Was told I would have it back in my account by June 1st. Its June 2nd and I sent another email If they respond I might give them 2 stars just for the refund
I ordered some flowers to encourage my daughter right before her wedding. I received an automated response, saying that they were hand-delivered, when they were not hand-delivered.All **************** said was that theyre so sorry and its auto generated. However, I said how can it be saying it was hand-delivered instead of that its out for delivery?**************** did nothing to fix the issue.
Business response:
Hello ******,We sincerely apologize for your experience, especially during such a meaningful time leading up to your daughters wedding. We understand how important it was for your gift to arrive as intended, and we are truly sorry for the disappointment and frustration this caused.We regret the confusion caused by the automated notification indicating the arrangement was hand-delivered when it was not. We understand how concerning and misleading this must have been, and we also apologize that our **************** team did no... read more
Let me provide a consumer alert about my experience... I ordered an arrangement for a funeral delivery within 48 hours of the need. I was informed the day of that my ordered would not be fulfilled and would I accept an alternative. I declined the alternative and requested a refund which was gracefully given. I spoke with a local florist to reorder and was informed that Teleflora requests for nicer arrangements are often underpriced with Teleflora and result in the alternative option which you do not have the opportunity to v... read more
Business response:
Hello ******,Thank you for sharing your experience. We truly understand how important funeral arrangements are, and were very sorry for the disappointment and frustration caused during such a sensitive time.We would like to clarify a few important points regarding how orders are fulfilled. Florists reserve the right to decline an order when the requested arrangement cannot be created to their standards at the price provided. Our goal is always to ensure that every arrangement delivered reflects the quality, size, and value e... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,269 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.