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Abandale Florist
- Florists
- Tucson, AZ
About this business
Location details
3210 E Ajo Way, Tucson, AZ, 85713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
EXTREMELY disappointed with this company ... Kelly is an unbelievably rude woman and has horrible customer relations skills. NEVER order from these liars, waste of money and time for everyone ! we ordered flowers for my mother which never came, when asked what was going on we were told there was a note left and attempts of calls... no note was ever left and they couldn't have called due to an incomplete number! Kelly proceeded then to interrupt and deny previous conversations.. do you and your loved ones a favor order from... read more
I just got off the phone with Abandale owner??? Unbelievably rude. She accused me of bullying her when I told her if the problem wasn't rectified, I would post a negative review on yelp. Well, here goes: I ordered what looked like a gorgeous arrangement for my daughter's birthday. She sent me pictures of what arrived and it was ridiculous. A sparse, leggy arrangement of 3 brown-tinged pink roses, two white carnations, one lily and a bit of greenery, which was also browning in spots. The picture on the website was a ful... read more
Business response:
We're upset to learn you were left with this impression, Carol, even after we apologized and offered to replace your arrangement free of charge. We do our best to avoid mistakes, and we always want to make them right when they do occur. If you'd like to speak with us directly, please give us a call at (520) 573-9300. Thank you. Best, Kely H., Owner
Ordered flowers for mom on mothers day sent to my sisters house flowers never were delivered they said no one was home... someone was home all day, I let my sister know that the flowers were coming on that day still no resolved.
Business response:
We know it's been a while, Henry, but it's upsetting to hear something went wrong with your order. We understand how important it is that you chose us to deliver flowers on such an important occasion. If you could, please give us a call so that we can get more detail on what happened. Hope to hear from you soon, Kely H., Owner
I've read the reviews on Google (2 of 4 stars for 47 reviews) and now I've read them here. I received a full refund from FTD whom had run the order through this store. The arrangement was completely unacceptable. It did not represent what I had ordered to include the type, color and number of flowers. In fact, some of the "fill" wasn't even immersed in the water. Probably the only good news is that I had the arrangement accidentally delivered to my address for my mom, and I got to see the disaster beforehand. I would have b... read more
Business response:
We're sorry to hear you felt this way, Elizabeth. We always want to provide our customers with the best arrangements -- specially during such an important day. With this said, sometimes when working through third parties, our orders can get mixed up. We hope you'll give us another chance to show you the amazing arrangements we're capable of. Best, Kely H., Owner
They were not very fresh ..some were droopy and others limp and hanging down...Water was cloudy and smelly...They looked ok from a distance but quality was poor.
Business response:
We're sorry to hear you felt this way, Arrah. You should always expect your flowers to be fresh and of the highest quality. We hope you'll give us another chance to show you the great arrangements that we're capable of making. Best, Kely H., Owner
EXTREMELY POOR QUALITY. These folks are really running a scam on people in Tucson. The sender likely get a heartfelt thank you from the receiver and might never see that what they paid so much for is nothing like what the "florist" provided. No Ok! Caution: 1800FlowersToYou and other 800s may be using then currently..but not for long.
Business response:
We always provide an honest service, Veronica, so it's alarming to hear you feel this way. We're confident in the abilities of our team to create and deliver high-quality arrangements that fulfill our client's expectations. If you would like to discuss your specific order, please give us a call. Have a good day, Kely H., Owner
I received flowers from Abandale Florist Friday, 12/29/17. The arrangement looked like someone took a fistful of flowers, stuffed them in a vase, and slapped a card on them. I did not complain at first because I figured it's the thought that counts. The card did not state who sent them, so I took a picture and posted it on Facebook asking who sent them. I had trouble taking the picture so the "arrangement" would look good because there was no really good side to the arrangement. There were even a couple of dead flowers that ... read more
Received a flower arrangement from our Mother for Christmas. Upon receipt of the arrangement, some of the flowers were already dying and the others did not look very healthy. After a few days the arrangement looked terrible. We called Abandale Florist and expressed our disappointment in the quality of the flowers received from them and they pretty much said tell someone who cares, don't go away mad just go away. Not a very good way to conduct or promote future business. I would never recommend Abandale Florist to anyone... read more
Business response:
We're very sorry to hear you felt this way, Rick. All flowers purchased from us should always be fresh and healthy. With that said, we do have a specific exchange policy that is time sensitive, and there's not much we could've done if too many days had passed from the initial delivery. If you'd ever like to give us another try, we're sure it'll be much better. Best, Kely H., Owner
I wish I could give zero stars. Delivered dead flowers to my Mom for her birthday and refused to replace/redeliver or refund my purchase. I tried working with them to come to a resolve but was blown off. Spend your money elsewhere.
Frequently asked questions about Abandale Florist
How is Abandale Florist rated?
Abandale Florist has a 3 star rating with 528 reviews.
When is Abandale Florist open?
Abandale Florist is open now. It will close at 5:00 p.m.