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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I cannot leave any stars! Terrible ****************! Our order was canceled due to Teleflora not being able to fill the order. The arrangement advertise was advertised as same day delivery. After 3 contacts 3 days after the promised delivery dates I gave up and called for a COMPLETE REFUND of the merchandise my hospitalized child NEVER RECEIVED. I spoke with a representative who 1. Could hardly even speak English, and I knew she was reading from a response screen assisting her with answering my questions. 2. Unsympatht... read more
Business response:
Hello Mereane, Please accept our sincere apologies for the issues you experienced with your order. I am so sorry we were unable to locate a florist to deliver flowers to your daughter in hospital. I have reviewed your order and our **************** should have advised you the florists were unable to deliver to hospital because of CoVid security or were not taking orders for hospital. As I stated on the voicemail, I left you this morning; it would be my pleasure to send a complimentary arrangement to your daughter at home. P... read more
Ordered get well flowers for a friend post surgery to be delivered 10/29/2020. Received an email that they were hand delivered but never heard anything from my friend. Checked with her this evening and she never received them. They sent me a false confirmation of hand delivery. I double checked the address and everything was correct. This company has many bad reviews all over the internet and isn't reliable. I have contacted **************** and will update with their response.
Business response:
Hello Stacy, Please accept our sincere apologies for the issues you have experienced with the order you placed with Teleflora. I can only imagine how frustrating it was to receive a delivery confirmation and nothing having been delivered. I am so sorry this happened. I did call you and left a voicemail explaining what we have done about this. We have issued a complimentary order to be delivered Thursday, November 5. We also issued a full refund in the amount of $67.98. Please allow 2-10 business days or before November 18 ... read more
I tried having a Get Well arrangement with a balloon delivered to Grady Hospital since Saturday 10/17. Teleflora couldn't deliver it 3 different TIMES! I gave them the benefit of the doubt to deliver it on Saturday 10/17, Monday 10/19 and Wednesday 10/21. They kept either emailing or calling me saying that they could not have it delivered and when would I like to reschedule the delivery. I gave them 3 chances and they didn't come through with it so I canceled it altogether and will NOT Be doing business with Teleflora Ever A... read more
Business response:
Hello Melissa, Please accept our sincere apologies for the issues you experienced with the order you placed with us at Teleflora. I am so sorry we were unable to get your floral gift delivered. Unfortunately, we live in the time of Covid and not all flower shops deliver to hospital. Many hospitals do not allow floral delivery either. Your order was cancelled on October 21, please allow 2-10 business days or until November 4 for your financial institution to post this to your account. Again, please accept our apologies for a... read more
I ordered a $74 arrangement for my friends birthday to be delivered on 10/2/20 (Friday). I called Friday late afternoon and said they are still not delivered. The rep said it was a mistake and they will give me a discount of 20% and promise to send the flowers first thing Saturday morning and will give me a call and email confirmation. Sunday afternoon, still no flowers, calls or anything. Call them, and they still want me to pay 50% of the bill to have it delivered Monday (now 3 days past the birthday). No offers on complim... read more
Business response:
Hello Yasii, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I am so sorry your order wasn't delivered in a timely manner. That first order has been cancelled and we issued a complimentary order that was delivered Monday, October 12. If you have any questions or concerns, please contact us. We appreciate you as a valued customer and hope to fulfill your future floral needs. Kind regards, Lauran L. Teleflora
I placed an order for flowers in 9/23/20 for a generic bouquet of a predetermined $ amount. I know that the city in which the delivery was to be made has multiple florists. I was notified on 9/28, the day the delivery was to be made that my order was cancelled as they could not find a florist that could fill it. Terrible and unbelievable service. I do not recommend this company and will NEVER use them again.
Business response:
Hello Gary, Please accept our most sincere apologies for the cancellation of your order with Teleflora. I can only imagine the frustration you felt finding out we couldn't place your order. There are many florists in the Auburn area, but we do not have a member florist there currently. They have closed because of the Covid 19 virus. Again, I am so sorry for the inconvenience you experienced. We value you as a customer and hope to serve you in the future. If you have any questions or concerns, please contact us. Kind regar... read more
If I could give Teleflora a zero I would. This was my final time using them. I ordered the Be ***** flowers for my niece's birthday on the same day delivery with a balloon and a box of chocolates almost $80 later... the results I was sent a it was delivered notice on Weds just to call on Thursday to find out it was NEVER delivered. AFTER I called it was Delivered on Thursday NOT The Bouquet I ordered, NO BALLOON or A BOX OF CHOCOLATE!! The flowers had A LOT OF GREENERY instead of Yellow and white flowers excuses for that . I... read more
Business response:
Hello Marie, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I am so sorry what you ordered was not what was delivered. I have issued a full refund to your original form of payment in the amount of $18.95. Please allow 2-10 business days or until October 27 for your financial institution to post this to your account. If you have any questions or concerns, please contact us. We appreciate you as a valued customer and hope to fulfill your future floral needs. Kind r... read more
This is in regards to a order placed for a FUNERAL SERVICEÂ.ÂÂ 9/5 was the date I had scheduled a delivery for after ordered a standing spray of flowers for my grandmother's viewing/wake. Initially, I choose this company because I saw the positive reviews on groupon (which is manipulated because now seeing all the negative reviews on BBB I see that there were many others who experiencedÂwhat I have) and someone picking up on the line where you order flowers - not the one where you have an issue with your order- I was foolish... read more
Business response:
Hello Manami, we sincerely apologize for the non delivery of such an important arrangement. We understand how significant a memorial service is and regret that you had to spend so much time and effort reaching us. I have reviewed your order and attempted to contact you on 9/07. I wanted to let you know that we have issued a full refund to your account and would like to offer a complimentary arrangement in remembrance of your grandmother. Please contact us at X-XXX-XXX-XXXX or email ****************@teleflora.com so we may di... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.