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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had mixed experiences with Teleflora. Sometimes they choose a florist that doesn't have the item you order, not even anything that looks close to it. When I send a photo and explain that the arrangement sent is unsatisfactory, they don't rectify the situation. Most recently, they offered me a $15 refund on an arrangement that cost $75. When I said that wasn't adequate, they provided a $30 refund. Meanwhile, I am embarrassed that friends and relatives received ugly arrangements. This has happened to me more than once. I ... read more
Business response:
Hello Heidi, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I can just imagine the frustration you must have felt when no one acted like they cared. That is not the way we treat our customers at Teleflora, and I am so sorry. I have issued a 60% refund in the amount of $45.77; please allow 2-10 business days or until 12/29 for your financial institution to post to your account. I have also issued a complementary order to be delivered to your sister Thursday, 12/17. I... read more
OUTRAGEOUS & FRADULENT EXPERIENCE WITH TELEFLORA! I ordered an arrangement to be delivered as a Thanksgiving surprise for my parents in another state as we would not be celebrating the holiday together. The arrangement was never delivered contrary to an online delivery confirmation and an email delivery confirmation. During my second status inquiry, I was informed by TELEFLORA that the local florist stated that my parent's address was outside their delivery area. "Why," I asked, "did they indicate the order was delivered if ... read more
Business response:
Hello Emily, Please accept our sincere apologies for the issues you experienced with the order you placed with us at Teleflora. I am so sorry your order was not delivered on the date requested. I also want to apologize for the way **************** didn't do their job. They should have told you at the beginning if they knew the address was out of delivery area. I have reviewed your order and show you were issued a full refund of $90.02 on November 27. Please allow 2-10 business days or until December 15 for your financial in... read more
BEWARE - UN-RELIABLE AND VERY POOR **************** We purchased a bouquet on November 10th for our daughter's anniversary with delivery scheduled for November 14th (today). Long story short, the bouquet was never delivered. We had called late afternoon only to be told that they deliver until 7:00 PM so we should wait, and we called after 7:00 PM since it still had not arrived only to be told that it was too late and the store was closed so there is nothing that they can do. They could not confirm where the delivery was, no... read more
Business response:
Hello Dani, Please accept our sincere apologies for the issues you experienced with your order for your daughter's anniversary. I can imagine how frustrating it was for that not to be delivered. I have issued a full refund in the amount of $45.98; please allow 2-10 business days or until December 1 for your financial institution to post this to your account. I have also issued a complementary order to be delivered to your daughter Wednesday, November 18. Again, I am so sorry for any inconvenience this may have caused. You ... read more
Never been so disappointed in a merchant. I had to ship next-day flowers for my mom's birthday. Filtered for 'next day' on the website and chose a bouquet. The day of my mom's birthday at 2pm local time, I received a text that the flowers can't be delivered that day. When I called to discuss, the **************** operator didn't care, offered to send the flowers the next day (but today's my mom's birthday...), and offered a discount for the trouble ONLY after I told her to cancel my order and refund my money. Unreliable. ... read more
Business response:
Hello Liron, Please accept our sincerest apologies for the issues you experienced with the order you placed with Teleflora. I am so sorry we were unable to locate a florist to deliver that in a timely manner. I have issued you a 50% future discount. You will receive your code and information via email. Again, I apologize for any inconvenience this caused. We appreciate you as a valued customer and look forward to serving your future floral needs. Kind regards, Lauran L. Teleflora
You really are wasting your money if you are unlucky enough to have chosen this company to send flowers to a loved one. They make their money on tricking everyone into thinking they will do what they say. After they have your money, they will then "try" to fill the order. Most of the time, they can't, and they send you an email HOURS later stating that they can't. "So Sorry!" - Don't waste your time with Teleflora.
Business response:
Hello Mr.******* Please accept my sincere apologies for the issues you experienced with your order placed with Teleflora. I understand how frustrated you are that you can't see your new grandbaby and we were unable to get the flowers to hospital to welcome her. It would be my pleasure to issue a complimentary order to the home. Please contact us by phone or email with the address. Again, I am so sorry. Kind regards, ********* Teleflora
Through teleflora I ordered a 70 dollar arrangement for my dying mother two states away. I was there when the flowers arrived. I was so disappointed. The flowers looked like something I could get at a grocery store for 15 bucks. Even the vase was wrong. The website said that if I bought the deluxe bouquet it would match the website picture as closely as possible. That's the one I purchased. Nothing alike. So disappointed.
Business response:
Hello Katherine, Please accept our sincere apologies for the issues you experienced with your order placed with us at Teleflora. I am so sorry what you ordered is not what was delivered. I have issued a full refund in the amount of $67.86 to your original form of payment. Please allow 2-10 business days or until November 20 for your financial institution to post this to your account. Again, I am so sorry for any inconvenience this may have caused. We appreciate you as a valued customer and hope to fulfill your future flora... read more
I ordered flowers and balloons on Teleflora's web site 3 weeks prior to my mother in laws 80th birthday. Teleflora confirmed the order, took the money but flowers were never delivered. I waited at least 40 minutes to talk to the **************** and was on the phone for 2 hours waiting just to talk to a supervisor. The supervisor said she'll have them delivered on the next day, which is Saturday 10/24, still were not delivered. I called again and was told that flowers are rescheduled to be delivered on Monday 10/26. Four d... read more
Business response:
Hello Christie, Please accept our sincere apologies for the issues you experienced with your order. I am so sorry we were unable to locate a florist to deliver flowers for your mother in law's 80th birthday. I have reviewed your order and our **************** should have advised you we were unable to locate a florist to fill this order. As I stated on the voicemail, I left you this morning; I have issued a 50% future discount you can use on any order going anywhere. Again, I am so sorry for any inconvenience this may have c... read more
I cannot leave any stars! Terrible ****************! Our order was canceled due to Teleflora not being able to fill the order. The arrangement advertise was advertised as same day delivery. After 3 contacts 3 days after the promised delivery dates I gave up and called for a COMPLETE REFUND of the merchandise my hospitalized child NEVER RECEIVED. I spoke with a representative who 1. Could hardly even speak English, and I knew she was reading from a response screen assisting her with answering my questions. 2. Unsympatht... read more
Business response:
Hello Mereane, Please accept our sincere apologies for the issues you experienced with your order. I am so sorry we were unable to locate a florist to deliver flowers to your daughter in hospital. I have reviewed your order and our **************** should have advised you the florists were unable to deliver to hospital because of CoVid security or were not taking orders for hospital. As I stated on the voicemail, I left you this morning; it would be my pleasure to send a complimentary arrangement to your daughter at home. P... read more
Ordered get well flowers for a friend post surgery to be delivered 10/29/2020. Received an email that they were hand delivered but never heard anything from my friend. Checked with her this evening and she never received them. They sent me a false confirmation of hand delivery. I double checked the address and everything was correct. This company has many bad reviews all over the internet and isn't reliable. I have contacted **************** and will update with their response.
Business response:
Hello Stacy, Please accept our sincere apologies for the issues you have experienced with the order you placed with Teleflora. I can only imagine how frustrating it was to receive a delivery confirmation and nothing having been delivered. I am so sorry this happened. I did call you and left a voicemail explaining what we have done about this. We have issued a complimentary order to be delivered Thursday, November 5. We also issued a full refund in the amount of $67.98. Please allow 2-10 business days or before November 18 ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.